Boost Your Body Reviews 

99
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I've had a really positive experience. Booking is easy and flexible. The instructors are really supportive. The classes are friendly. I always come out of a session feeling positive.

Rated 4 out of 5 stars

Helpful app that links to fitbit which I chose to log food.Great short exercises that can be easliy done at home which fit around busy work schedules.The accountability of goals and weekly check ins... See more

Rated 4 out of 5 stars

Very positive people but app didn’t work ideally for me - food logging difficult better once was able to send thru form MyFitnessPal. Steps was very literal as my target was 10K or not Wasn’t sure... See more

Rated 5 out of 5 stars

This is a fantastic online programme, the live classes are an absolute win. The trainers are watching technique and giving alternatives where necessary. Lots of nutrition advice. This isn’t a one... See more

Company details

  1. Women's Personal Trainer
  2. Fitness and Nutrition Service
  3. Fitness Center
  4. Fitness class
  5. Gym
  6. Personal Trainer

Written by the company

We empower women to become stronger, fitter, slimmer and more energetic.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

99 reviews

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4.6

All reviews

(99)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Sign me up for more!

This programme was achievable and enjoyable. It provided some guidance and structure around healthy eating and weight loss whilst still being adaptable enough to fit around my life. As a busy mum it gave me the flexibility to slot in exercise when I could and I’ve felt great over the last few weeks. I’ve had a good weight loss but more importantly I feel motivated and more energetic. Thankyou!

12 March 2024
Unprompted review
Rated 4 out of 5 stars

Boost your Body

The Team at Boost Your Body are so supportive and encouraging the small group atmosphere is perfect if you are feeling body conscious.
You feel like you can finally gain control of your body shape at a pace that works for you.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

A kick-start to feeling stronger

The 21-day trial has been great motivation to get back into exercise and thinking about what I’ve been eating. The studio instructors are very encouraging - by the third week I was using heavier weights than I imagined I could. It was also no problem getting the nutritional advice tailored to my needs as a coeliac with one kidney. I’ve started making progress towards my goal of feeling stronger and I’ve also lost a couple of pounds!

20 March 2024
Unprompted review
Rated 5 out of 5 stars

This is more than just an online gym

This is more than just an online gym. They have been brilliant with helping to build healthy habits. They cover food and nutrition, exercise, sleep and offer personal support weekly. The exercise classes are suitable for all ages with variations for those who need adaptations. Everyone is really friendly and helpful and the app allows you to track your daily food, steps, exercise and sets you targets. I have loved my first month and although it isn’t always easy, with the excellent support, i am looking forward to the next one.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

This is a fantastic online programme

This is a fantastic online programme, the live classes are an absolute win. The trainers are watching technique and giving alternatives where necessary.
Lots of nutrition advice. This isn’t a one size fits all approach, meal plans are available or you can be set calorie and macro goals so you can do what works for you.
Really helpful supportive team!
Do your future self a favour and join up.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Go for it!

Fantastic positivity and camaraderie amongst the ladies. Everyone is so friendly and encouraging, which is really important to avoid relapsing into old habits. I've learned so much and have refocused my mind on improved fitness. Totally recommended. Thank you, BYB

22 March 2024
Unprompted review
Rated 5 out of 5 stars

BYB 21 day trial…

I joined BYB on the 21 day trial course. The small group exercise classes with Max have been fantastic. The studio is small and friendly and all the women have been welcoming and inclusive. Max tailors the exercises to individual need and is knowledgeable on all health and fitness subjects. There is also an app with diet and nutrition support to hand as well as online classes. I highly recommend Boost Your Body for any ladies looking to improve their fitness, strength, or just to get moving again in a fun and friendly environment.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

An amazing team who offer constant…

An amazing team who offer constant support and close guidance. The sessions are very doable for any level of fitness by building in different options for each of the exercises. There are breathing spaces between sets which adjust as you progress. Intensity increases as the programme develops. You will be sweating!
I particularly loved working in my own home.
there is always access to the team via phone, email or the App.
Highly recommended!

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company who actually care

After taking part in the recent online trial , as I struggle to find time to go to an actual face to face session , I can highly recommend this company. I was paired with a coach named Jill, who was absolutely fantastic! Jill was very knowledgeable in both the exercise and nutrition aspects of the plan. Always very positive when answering any questions that I had - Whatever time of the day !
Thanks for the opportunity BYB!

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Lovely trainers

Lovely trainers , good sense of community, good choice of online classes designed to suit different levels and needs (I was recovering from surgery and other treatment). Really encouraging and well organised. I feel much better

22 March 2024
Unprompted review
Rated 4 out of 5 stars

This was a really positive experience…

This was a really positive experience with a lovely trainer Jill who was obviously very experienced and encouraging. The convenience of working out from home has some really great positives. Lots of friendly chats on line to enhance the experience.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

The “complete” fitness experience with sensational App

This seems to be the only Fitness App that encompasses everything.
Food - macronutrients breakdown & personalised goal set for me; suggested recipes; complete Energise Nutrition Plan.

Goals & Habits section - together with a complete daily breakdown of all the above.

Video classes - huge range of classes lasting from short bursts to 50mins. Really accessible to do at any time of the day.

Live classes via link at a good selection of times. I did mine at 7am for 45mins 3 x per week; no excuse that it can’t be fitted into anyones busy lifestyle.

Group accessibility to chat with other people.

Personalised Coach to give immediate support if required.

Complete progress section so you can see where you started from; your achievements and where you are aiming.

I started this 21 day trial on 4th March. What is there not to love about this !!

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Online programme review

Have done 3 weeks off the online programme with BYB so far, and thoroughly enjoyed it. I have been given choices with my meal planning and exercise that suit me, but that have still allowed me to lose weight. I have found the food tracker part of the app easy to navigate and use. I have lost 6lb in the 3 weeks of doing this, and my waist and hips have lost cm too (my target area is my middle.) But better than that, I have improved in my moods and fitness, my energy levels are higher and I'm sleeping better. Brain fog is reducing and I have grown in confidence. The online sculpt and tone classes are fantastic. There is a good choice of times and days, so something to suit most people. It is like having a personal trainer in your living room with you, cheering you on and encouraging you to do your best. I haven't exercised properly in years, and this programme started gently and is becoming progressively challenging - so every time I feel like I've really worked out. I've really enjoyed doing it at home - at the size I am there is no way I'd feel comfortable going to a gym or public exercise classes. The instructors always give options for ladies like me who might struggle, as well as options for those who might be able to do more. I highly recommend this as programme, and I have tried others (including an NHS recommended one) but not really seen the same results. I think the difference for me is that it's live exercise sessions and 'tailored to me' support. The support from my coach Jill has been truly amazing, and her encouragement and tips have helped so much.

22 March 2024
Unprompted review
Rated 4 out of 5 stars

Great service re app and accountability

The app is easy to use and navigate around and has all the information you need from nutrition, groups and additionally links in with a variety of other useful apps and devices so you don’t need to add your information in, it’s pulled in.
The nutritional and accountability side of what is offered is great and has made an impact to me, just some small changes and I have seen results.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Wish I had signed up earlier

Wish I had signed up earlier! Absolutely amazing studio, brilliant classes and because groups are small you get really good one to one advice. I'm one of the biggest ladies there and everyone has been so friendly and helpful. The home workouts are handy and the nutritional help has given me more understanding of what to do. Can't wait for my next session. I feel stronger already.

1 March 2024
Unprompted review
Rated 1 out of 5 stars

Owner is unprofessional and rude

I attended BYB for several months and wanted to put my membership on hold as I couldn't attend. I hadn't requested to resume my membership and the full payment of £50 was taken from my account. I raised a dispute via Monzo and they refunded the payment. I then asked to cancel my membership as I wouldn't be returning.

Following this, I have been inundated with rude emails from Alex (owner), that are very unprofessional. If I had been reminded politely that there is one months notice required and asked to pay the final payment, I would be happy to do so. However, this did not happen and I have found communication extremely difficult and abrupt. He mentioned debt collectors straight away, without even sending a gentle reminder of the T's and C's. Several sarcastic comments made and initiating debates and arguments with a customer.

I would therefore not recommend to anyone, as you will not be treated with respect.

25 October 2023
Unprompted review
Boost Your Body logo

Reply from Boost Your Body

Hi Becky,

Thank you for your review.

For fairness for anyone reading this we will share an accurate view of events which we are more than happy to corroborate via screenshots of communication sent and received.

Becky did indeed pause her membership in September and this was duly done along with written communication which clearly stated that the hold period would be for September and her membership would resume in October with her usual payment being taken on the 1st of October.

This is our standard approach when any Client wishes to pause their membership so that both sides have clarity over the situation.

As we received no further communication, full payment was then taken in October as agreed.

Becky then contacted us and said she wanted to end her membership which was fair enough. She was duly reminded of the T&C of her membership that she had agreed to in writing in November 2022, which required a calendar months notice and that the payment on 1st October would serve as that.

We then heard nothing until 3 weeks later (5 days ago at the time of writing) we received notification from Monzo that Becky was instigating a claim of us taking a duplicate payment.

Upon receiving that notification we contacted Becky to find out what was going on because it was clear that no duplicate payment was taken.

During that communication we made absolutely clear that we’d prefer to just have a quick chat with Becky and find out what had happened and get to the bottom of things without resorting to bank disputes.

In our view we had done nothing wrong and were simply adhering to the T&C of Becky’s membership but being a small business we wanted to try and work with Becky to resolve the situation.

During that communication we made what would be described at best as a passing reference to debt collection and that was merely for clarity of how we handle non payment of membership fees as standard. The focus was very much on communicating with respect and resolving the situation amicably and quickly.

From that point on Becky became extremely hostile in her communication with us and despite several attempted to resolve the situation amicably we continued to be met with passive aggressive emails, threats of leaving bad reviews ‘to ruin our business’ (which she and her husband seem to be trying to action) and quite frankly abuse. We are happy to share these email should anyone wish to see them. They are quite shocking really.

At present the case is being discussed with Monzo (no refund has been issued as the bank haven’t decided either way and won’t do until November 29th) and, upon legal advice, a report has been submitted to action fraud, the fraud department of the police.

Throughout this process our communication has been more than reasonable with no sarcasm involved, certainly no inundating, and a total willingness, even in the spite of such hostile behaviour from Becky, to resolve the situation amicably.

Sadly that has not been possible but it is interesting to note Becky’s comment that you will not be treated with respect. It is our experience that the reverse is very much true in this situation and we are confident that if you speak to any of our Clients they would agree that our T&C are very much fair and we consistently exercise a degree of leniency in applying them because we are aware that life can be tough sometimes.

In short this seems to be a case of somebody not getting their own way, trying deception to achieve what they want and then lashing out when they called out on it.

Rated 2 out of 5 stars

Disappointing experience

Basically expensive gym sessions. The addition of a few emails doesn’t make it a “programme” in my opinion. You also need to be reasonably fit and strong due to the intensity of the workouts, so not really any good for beginners despite that being the target market. Not interested when I indicated I was struggling mid-way through the 12 session block but, since you pay upfront, why would they be as they already had my money.

20 April 2023
Unprompted review
Boost Your Body logo

Reply from Boost Your Body

Hi Maria,

Thank you for leaving a review and my apologies for the delay responding. I wasn't even aware we had a Trust Pilot account as it was set up by someone who stopped working for us 2+ years ago!

I apologise for the experience you had with us. The Coach should have amended the workout to make it suitable for your level of fitness at that time, whilst encouraging you to edge out of your comfort zone and get fitter.

It sounds like that didn't happen which is below the standard we hold ourselves accountable to.

We certainly aren't a 'don't give a monkeys because we already have your money' kind of set up so please get in touch with us via our membership email account and we'll be more than happy to offer you another 6 weeks complimentary and include our Nutrition & Accountability Coaching bolt on to ensure you get the best possible results this time round.

Thank you,

Alex

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