I placed an order for two pop-up cards and after hitting submit realized that the cards were being mailed from the UK. I had selected a dispatch date that would mean international mail would arrive to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super quick delivery, lovely packaging! Ordered two things which I then realised after ordering would look exact same so hard to differentiate! Emailed and got a same day response before shipping th... See more
Company replied
I bought a pop-up card from Boomf for my friend and it was honestly amazing. The quality was fantastic and the pop-up design was such a fun surprise—it really made the card feel special and memorable.... See more
Company replied
I experienced a small issue with my order and reached out to Boomf for help. The response was excellent, very fast and reassuring. Will, one of their team members, went above and beyond to make sure... See more
Company replied
Company details
Written by the company
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Contact info
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, United Kingdom
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4.5
Excellent
28K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Boomf bomb fail 😕
Decent delivey but that's about it the overpriced boomf bomb card was terrible nothing like how it was advertised the flat cube fell out and just about popped into a cube with a little help afterwards! followed by stuck together rumpled confetti that fell to the floor in a heap! Disappointed wife embarrassed husband kids found it hilarious ill stick to moonpig in future.!
13 October 2024
Unprompted review
Reply from Boomf
Dear Ben,
Thank you so much for reaching us out and for bringing this to our attention.
We are terribly sorry that it didnt work as intended - we hear and understand where you are coming from as the order was made for a special occasion.
Could you please send us an email at hello@boomf.com? Rest assured that one of our Boomf specialist will take of this for you.
Thank you,
Will @ Boomf
So disappointed
So disappointed, brought my daughter a ' confetti sweet box' for her birthday and it did not pop with confetti at all.
A massive let down and would not recommend or order again
4 October 2024
Unprompted review
Reply from Boomf
Dear Louise,
Thank you so much for reaching us out and for bringing this to our attention.
We are so sorry to hear that the Boomf surprise failed - we totally understand where you are coming from knowing that this order was made for a very special occasion.
If you could please send us an email at hello@boomf.com with your order number, we are more than happy to help you out in resolving this.
We will await for your email.
Thank you,
Team Boomf
Reply from Boomf
Hi Veronica,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Really great service
Really great service! Quality products and amazing customer service
9 October 2024
Unprompted review
Reply from Boomf
Dear Femi,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Great experience
Second time ordering. I was pleased with the result and the fast delivery the first time. I had some special requests this time and they were so helpful. The live chat service is amazing, perfect customer service, cannot recommend enough, you will not be disappointed.
8 October 2024
Unprompted review
Reply from Boomf
Hi Dilyana,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
I ordered the personalised marshmallows
I ordered the personalised marshmallows. First up, brilliant online support with some questions I had. Next up, very fast order processinga nd delivery within 48 hours using standard service. In fact the order was dispatched almost immediately. Last, but certainly not least, the quality is brilliant - photos were reproduced perfectly on the marshmallows, I wish I knew how they did it ! Overall, fantastic product and service, well done !!
3 October 2024
Unprompted review
Reply from Boomf
Dear George,
Thank you so much for taking the time to leave a lovely review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Fantastic ❣️
What can I say ❣️
I have just received my order of personalised marshmallows and I am thrilled with them
A wonderful gift and the customer service was excellent !
Highly recommend this company
2 October 2024
Unprompted review
Reply from Boomf
Hi Diane,
Thank you for your positive feedback.
This really made our day! We're so happy to hear about our customers' and their recipients' fun experiences with Boomf.
Looking forward for your next order. Don't hesitate to reach us out if you have questions.
Thank you,
Team Boomf
Collected and too good to go parcel
Collected and too good to go parcel, was pleasantly surprised and good service
27 September 2024
Unprompted review
Reply from Boomf
Dear Colm,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
I messed up the text on my order
I messed up the text on my order.
I replied to my confirmation email right away and the support team paused my order, updating to what I wanted.
Very happy.
Dean
20 September 2024
Unprompted review
Reply from Boomf
Dear Dean,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Will is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
If you ever need our help - we're here.
Kind regards,
Team Boomf
As a returning customer I can highly recommend Boomf!
I have used Boomf a few times now and each time the service has been fast, friendly and great value for money. The site is clear, straight forward and user friendly. When I ordered today I realised I had put the incorrect delivery address, I spoke to Will and he dealt with this in a quick, efficient and stress free manner. I will definitely be back and can highly recommend! Thank you Boomf! Your staff are a credit to you!
18 September 2024
Unprompted review
Reply from Boomf
Hi JB,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
Blue roses 💙
I ordered blue roses as a gift for my friend🥰Very beautiful, like fresh, smell amazing, I fell in love with these roses ❤️ I want to say a special thank you to Natalia and Raymond, for making such beauty for people and giving people bright and pleasant moments in life 🫶 Super gifts 👍 I adore you 🥰
15 June 2024
Unprompted review
Reply from Boomf
Dear Vita,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
The boomf card that didn’t boomf
The card arrived on time but that’s about the best thing I can say.
When opened the card didn’t ‘boomf’ which is their entire marketing concept!
The cube card was also a lot smaller than expected 🙄
I wouldn’t recommend this product and certainly won’t be buying anything else from this company in the future.
30 August 2024
Unprompted review
Reply from Boomf
Hi Mathew,
We are so sorry to hear that the item didn't work as intended. I understand that the order was made for a special occasion.
If you could please reach us out via email at hello@boomf.com and send us an image or video of the product - I'll be more than happy to look into this for you.
We will await for your response.
Thank you,
Team Boomf
great service by very friendly peopl
After finishing my order I noticed a mistake in delivery adress as well as the contact email adress
The help centre was amazing and were able to adjust all as wanted.
Great service by very friendly people.
26 August 2024
Unprompted review
Reply from Boomf
Dear Marcel,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Absolutely amazing
Absolutely amazing super friendly staff quick turn around time great quality will 100% be back
16 August 2024
Unprompted review
Reply from Boomf
Hi Shirley,
Thank you so much for taking time to leave us a review.
We are so glad to be able to help you out with your concern. Your positive feedback made our day.
Looking forward for your next order.
Thank you,
Team Boomf
The best card and brand
They are absolutly amazing Brand and team , they always help you and make everything easy thanks a lots and congratulations 🤩🤗🙃
16 August 2024
Unprompted review
Reply from Boomf
Hi Viviana,
Thank you for your your positive feedback.
This really made our day! We're so happy to hear about our customers' and their recipients' fun experiences with Boomf.
Looking forward for your next order. Don't hesitate to reach us out if you have questions.
Thank you,
Team Boomf
Great gifts
Great product, great service and great company to deal with
4 August 2024
Unprompted review
Reply from Boomf
Dear Jeffrey,
Thank you so much for taking the time to leave a lovely review.
Every person on our team genuinely cares about each and every experience, and we do our best to provide you with the best product and service possible.
If you ever need our help - we're here for you. Just email us or start a chat on our boomf.com website.
Kind regards,
Team Boomf
Reply from Boomf
Dear Craig,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Wil is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
If you ever need our help - we're here.
Kind regards,
Team Boomf
3D Card
There was a bit of confusion on my part for one of the 3D cards I irdered and when contacting Boomf about my issue they responded right away and solved it within a few minutes. Great customer service.
31 July 2024
Unprompted review
Reply from Boomf
Dear Lou,
Thank you ever so much for taking the time to leave us such a thoughtful review.
Wil is our shining star, who genuinely looks out for our customers, and we're so happy to hear that you've had a positive experience with our lovely Customer Service team.
If you ever need our help - we're here.
Kind regards,
Team Boomf
Not happy
I ordered two cards for different people and neither of them “exploded”. Very disappointing. Will not be ordering again.
18 July 2024
Unprompted review
Reply from Boomf
Hi Crystal,
Thank you so much for bringing this to our attention.
We are so sorry to hear that both cards didn't explode. We know and understand that the order was made for a special occasion.
If you will be so kind to send us an email at hello@boomf.com with your order number together with an image or video when opening the Boomf Bombs - rest assured that we will look into this for you and make things right.
We will await for your email.
Thank you,
Team Boomf
I made a mistake and they helped me fix…
I made a mistake and they helped me fix it there and hassle free thanks. Nice and easy to place a order
17 July 2024
Unprompted review
Reply from Boomf
Hi Craig,
We really appreciate you taking time to share with us your positive experience.
It makes our day every time we receive positive feedback about our work.
Looking forward to seeing you with us again soon!
Warm regards,
Team Boomf
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