I placed an order for two pop-up cards and after hitting submit realized that the cards were being mailed from the UK. I had selected a dispatch date that would mean international mail would arrive to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Super quick delivery, lovely packaging! Ordered two things which I then realised after ordering would look exact same so hard to differentiate! Emailed and got a same day response before shipping th... See more
Company replied
I bought a pop-up card from Boomf for my friend and it was honestly amazing. The quality was fantastic and the pop-up design was such a fun surprise—it really made the card feel special and memorable.... See more
Company replied
I experienced a small issue with my order and reached out to Boomf for help. The response was excellent, very fast and reassuring. Will, one of their team members, went above and beyond to make sure... See more
Company replied
Company details
Written by the company
We believe in making special occasions that little bit more special. Our journey started with the personalised Marshmallow, aka The Edible Selfie which launched in December 2014. Since then we have launched an exploding card range! The original exploding card, the Boomf Bomb, bursts free from the envelope in a confetti shower and leaves you with a personalised photo cube. Other products include the oh-so-cute Wild Card Collection, the flying Flutter Card and mouth watering Personalised Chocolate. We aim to spread smiles and put the joy back into sending a card. Send more than a card.
Contact info
Unit 1, Meadow Road, Reading, RG1 8LB, Berkshire, United Kingdom
- +44 330 053 2238
- hello@boomf.com
- boomf.com
4.5
Excellent
28K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top cards and customer service!
Such a wonderful company. I’ve ordered many cards of different types from Boomf and the recipients have always been delighted with their cards. The customer service is also top tier, they’re so helpful!
21 March 2024
Unprompted review
Reply from Boomf
Dear Delyth,
Thank you ever so much for taking the time to write such a lovely review!
We really appreciate your feedback, and if you ever need help with your order - we're here.
Warm regards,
Team Boomf
Wild card wedding edition
I ordered one for my friends wedding. I wanted something special and ordered the wild card wedding addition. It arrived promptly in a day and a half, it had the desired effect. Did not disappoint! Would order again and will....
9 March 2024
Unprompted review
Reply from Boomf
Dear Gemma,
Thank you so much for taking the time to write a review and share your positive experience with us.
It makes our day every time, even if it sometimes takes us a while to respond on here, we always read reviews with our whole team.
Hope to see you with us again soon!
Warm regards,
Team Boomf
Excellent service
This is my second time ordering from here and by accident I ordered two of the same one but customer service was amazing and resolved that for me very quickly! The boomf cards itself are different and great way to wish someone happy birthday!
15 March 2024
Unprompted review
Reply from Boomf
Dear Anni,
Thank you ever so much for your kind words.
It makes us genuinely happy every time we're able to provide a positive experience or find a solution for our customers.
Looking forward to seeing you with us again soon.
Warm regards,
Team Boomf
Had a problem that was sorted within…
Had a problem that was sorted within minutes, thanks to WILL he was very helpful, very polite and resolved the matter
12 March 2024
Unprompted review
Reply from Boomf
Dear Casey,
Thank you so much for your kind words and taking the time to share your experience with us. It means a lot to us!
It makes us happy that we were able to help you with your order.
If you ever need our help - we're here.
Looking forward to seeing you with us again soon.
Warm regards,
Team Boomf
Amazing customer support
I ordered items and put the wrong address in. I emailed boomf and had a super speedy reply. They were so kind and rectified my error immediately. I couldn’t have asked for better customer service if I tried. I’ve used Boomf in the past and can honestly say I’ll continue using them from now on. Highly recommended!
6 March 2024
Unprompted review
Reply from Boomf
Dear Miss Tanya,
Thank you so much for your lovely review!
Our Customer Service team work hard to keep our customers happy, so they are delighted to receive such warm feedback.
We hope to see you again with us soon!
Kind regards,
Team Boomf
Excellent customer service and very…
Excellent customer service and very speedy delivery. Would definitely recommend.
6 March 2024
Unprompted review
Reply from Boomf
Dear Elliot,
Thank you so much for such a lovely review!
We are so happy that we could eventually sort this out for you and make it right.
Looking forward to welcoming you again!
Kind regards,
Boomf
Great customer service
Great customer service. Selected the incorrect address and as soon as I realised I contacted and they resolved the issue immediately! And assured me they will keep an eye on the order! Cannot fault them at all!
4 March 2024
Unprompted review
Reply from Boomf
Dear there,
Thank you so much for taking the time to share your lovely feedback.
We're happy we were able to quickly resolve this for you.
We're hoping to see you again soon :)
Warm regards,
Boomf
Card was faulty and I’ve emailed a…
Card was faulty and I’ve emailed a couple of times with no response
3 March 2024
Unprompted review
Reply from Boomf
Dear Jade,
We can see from the thread that we have apologised and that we have ordered a replacement for you and it will be sent out today.
Could you please let us know when / how you tried to get in touch with us previously, it is very important to us as we couldn't find any previous conversations. So, in order for us to ensure there are no technical difficulties, please notify us about time/date and method of getting in touch with us prior to our today's chat. You can email us on hello@boomf.com - thanks a lot.
Kind regards,
Team Boomf
Amazing online support
Fantastic, responsive service when I made a mistake with shipping address. Their online support is the best and fastest I have experienced. Well done and thank you.
1 March 2024
Unprompted review
Reply from Boomf
Hi Amanda,
Thank you so much for taking time in sharing your positive experience with Boomf.
We are always happy to help.
Looking forward for your next purchase!
Thank you,
Team Boomf
Much appreciated when my discrepancy…
Much appreciated when my discrepancy was sorted …thanks again to WILLIAM for sorting this out
14 February 2024
Unprompted review
Reply from Boomf
Hi Tina,
We really appreciate you taking time to share with us your positive experience.
It makes our day every time we receive positive feedback about our work.
Looking forward to seeing you with us again soon!
Warm regards,
Team Boomf
Amazing experience
Amazing experience so easy to order and emails were replied to very quick and in detail and they were super helpful
25 February 2024
Unprompted review
Reply from Boomf
Dear Rachel,
Thank you ever so much for taking the time to write such a lovely review!
We really appreciate your feedback, and if you ever need help with your order - we're here.
Warm regards,
Team Boomf
Reply from Boomf
Dear there,
Thank you so much for your lovely review!
Happy to hear you had a positive experience with us, we hope to see you again soon!
Warm regards,
Team Boomf
Fantastic service!
I've used Boomf on quite a few occasions the past, and the gifts have always surprised and delighted. Today I placed an order but made a couple of mistakes in the wording after the order was placed. I contacted Boomf at once and they amended my order with the wording I should have made. Fantastic service, and beautiful, unique gifts. Highly recommended!
21 February 2024
Unprompted review
Reply from Boomf
Dear Karen,
Thank you so much for taking the time to write a review and share your positive experience with us.
It makes our day every time, even if it sometimes takes us a while to respond on here, we always read reviews with our whole team.
Hope to see you with us again soon!
Warm regards,
Team Boomf
Amazing customer service
Amazing customer service, they happily and with just one email changed the delivery address for me. Saving the day!
19 February 2024
Unprompted review
Reply from Boomf
Dear Gemma,
Thank you so much for taking the time to share positive feedback!
It always makes a difference to our whole team, as we all work hard to make sure we put a smile to all of our customers.
We look forward to seeing you with us again soon.
If you ever need our help - we're here.
Warm regards,
Team Boomf
Excellent customer support
Excellent customer support! Brilliant site ! Easy to use, quick responses
Highly recommend
20 February 2024
Unprompted review
Reply from Boomf
Dear Michele,
Thank you ever so much for your kind words.
It makes us genuinely happy every time we're able to provide a positive experience or find a solution for our customers.
Looking forward to seeing you with us again soon.
Warm regards,
Team Boomf
a fun and interesting variety of…
a fun and interesting variety of products and fast and really helpful customer service after i accidentally wrote the worng adress
19 February 2024
Unprompted review
Reply from Boomf
Dear Deniz,
Thank you so much for such kind words.
It makes our team's day every time we receive positive feedback about our work.
Looking forward to next purchase with Boomf.
If you ever need our help - we're here for you.
Warm regards,
Team Boomf
It was an incredible shopping experience
It was an incredible shopping experience. The team were super nice and helpful.
I'll definitely buy from Boomf again.
19 February 2024
Unprompted review
Reply from Boomf
Dear Joana,
Thank you so much for your kind words and taking the time to share your experience with us. It means a lot to us!
It makes us happy that we were able to help you with your order.
If you ever need our help - we're here.
Looking forward to seeing you with us again soon.
Warm regards,
Team Boomf
Great products, great customer service.
Great products, great customer service. While you can't fault them for the royal mail's service, Boomf themselves have been super efficient with their service, and great quality products. I went for some of their marshmallow treats which you can customise as an excellent gift or corporate show off. Clearly they're perfectionists in what they make, and have a great corner of the market perfected. Thanks folks!
16 February 2024
Unprompted review
Reply from Boomf
Dear James,
Thank you so much for taking the time to write a review and for your kind words! We really appreciate your understanding.
We always look forward to seeing you again.
Warm regards,
Team Boomf
Really easy ordering service
Really easy ordering service, great updates about my order and shipping.
Fantastic customer service and would definitely recommend and use the service again.
12 February 2024
Unprompted review
Reply from Boomf
Dear Kelly,
Thank you so much for your lovely review!
Our Customer Service team work hard to keep our customers happy, so they are delighted to receive such warm feedback.
We hope to see you again with us soon!
Kind regards,
Team Boomf
Boomf products are consistently of the…
Boomf products are consistently of the same high standard, which whilst not the motivation for my review is worth noting, so hats off to the individuals who create their products :)!
My feedback relates to the genuinely superlative customer service I am experienced recently whereby Lucy reached out via email to notify me there was some confusion in my order, and inviting me to clarify what I ordered so that my order could be dispatched and delivered on time.
What I think is excellent is that
A- Lucy picked up on the anomaly so quickly
B- Communicated the issue to me promptly and with a clear focus on both getting the right product created and delivered in a timely manner
C) Went above and beyond by even assuring me if there was any delay she would personally ensure it was overcome and the product reached me on time! Given that the product was a birthday card for my wife, this was important to me and frankly Lucy’s attentiveness and professionalism more than made up for me ordering the card a little late, haha!
Overall a really excellent impression has been generated here, Boomf are lucky to have Lucy in their team, and I will gladly continue to send custom Boomf’s way!
13 February 2024
Unprompted review
Reply from Boomf
Dear Customer,
Thank you so much for your kind words!
Lucy reads all of our reviews, and our Customer Service team are always very happy if they manage to help our customers.
We are looking forward to seeing you again with us soon!
And if you ever need our help - we're here.
Warm regards,
Team Boomf
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