boom logo
Visit website

boom Reviews 

8,271
•
TrustScore 4.5 out of 5

4.3

Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,082 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive and affordable pricing, often securing good deals quickly and easily. The user experience is frequently highlighted as straightforward and efficient, with many finding the online process simple to navigate and complete. People appreciate the fast service, with documents often sent immediately after setup, making the entire process smooth and hassle-free. However, some customers also noted significant issues with contacting the company, particularly the lack of a direct phone number. Reviewers reported difficulties reaching customer service, experiencing long wait times in online chats, and slow or non-existent responses to emails, leading to frustration when trying to manage their policies.

What people talk about most

Price

Reviewers mention positive feedback about price, with many finding competitive and affordable quotes that fit... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and convenience of online setup and... See more

Service

People report positive experiences with service, often highlighting the process as easy, pleasant, and... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the helpfulness and... See more

Customer communications

Customers had negative experiences with contact, frequently reporting that it is difficult to reach the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Process was relatively easy from start to finish. Getting a quote and accepting the policy was straight forward, as was setting up direct debit for monthly payments. I did struggle a little with goin... See more

Rated 5 out of 5 stars

Considering that I had no claims bonus and after searching high and low for a car insurance Boom accepted me on Money supermarket with just a click away. A very low premium which I managed to secure a... See more

Company details

  1. Insurance Agency
  2. Insurance Company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(8,271)

1,055 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Virtually impossible to get hold of.

Virtually impossible to get hold of.

3 June 2026
boom logo

Reply from boom

Hi Chris,

We're sorry to hear you're unhappy with your experience.

A complaint has been logged with our complaints team and you'll hear from them within 5 working days.

If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/

Team boom

Rated 5 out of 5 stars

I have been driving for about five…

I have been driving for about five years, and over the past few days I have been searching for an offer that provides both a reasonable price and good coverage. After comparing many options, I honestly could not find anything that matched this offer in terms of either price or coverage. It is by far the best offer I have found. Thank you very much.

8 June 2026
Rated 1 out of 5 stars

the service is poor system doesn't work…

the service is poor system doesn't work and service is non exiting i would like to cancel so will have to call and they charge you to cancel before the service starts avoid plz cos they will know you gone cancel so this is how they make money.

8 June 2026
Unprompted review
boom logo

Reply from boom

Hi Abgelouahab,

We're sorry to hear you're unhappy with your experience.

A complaint has been logged with our complaints team and you'll hear from them within 5 working days.

If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/

Team boom

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look