They listed our business without permission and are displaying incorrect, misleading information. I brought this to their attention many months ago, and they fail to respond. Should be shut down by re... See more
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See what reviewers are saying
I used to find Bookwell great, however every booking I have made more recently with Bookwell has been cancelled. It’s really frustrating when it happens just before the scheduled time- this weekend i... See more
Company replied
They have listed my personal address for a business but I have no such business. This is a huge security issue. I have tried calling their Support number listed but line is dead every time. Do not tru... See more
Location feels very cheap and nasty. Only went back for a second time because it was messaged to me that the appointment would be 15% off but never got the discount or was even asked about it when pay... See more
Company replied
Company details
Information provided by various external sources
Instantly book your next beauty or wellness experience online with Bookwell.
Contact info
L2, 696 Bourke Street, 3000, Melbourne, Australia
- 1300 856 405
- info@bookwell.com.au
- bookwell.com.au
1.2
Bad
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Amazing!
Really love the end result of the lashes! They look amazing and they’re really well done
21 February 2020
Unprompted review
Easy to book
Easy to book, great feedback from app via notifications, seamless integration with practitioner's rooms.
21 February 2020
Unprompted review
Easy to Book
Was easy to book and had good information was available
21 February 2020
Unprompted review
The time that I booked showing…
The time that I booked showing available but it wasn’t available actually hence reschedule needed. Please update as exact time to avoid unnecessary change.
21 February 2020
Unprompted review
Reply from Bookwell
Hey Jesse, thanks for taking the time to leave your feedback. We really value your insight as our goal is to have the best customer experience! We are sorry to hear that the time you booked showed as available and then needed to be rescheduled, we can imagine this was frustrating and made things harder for you. We are looking into and will rectify any opportunities with the salon that could have avoided this happening, so that the booking experience is more seamless for you next time. A big thank you from all of us at Bookwell HQ for helping us be better!
Great job of brow threading and color
Great job of brow threading and color. Highly recommended
20 February 2020
Unprompted review
Made a booking
Made a booking - showed up and place had no record and I didn’t have time to wait
20 February 2020
Unprompted review
Reply from Bookwell
Hey S M, thanks for taking the time to leave us a review with your feedback! We just tried giving you a call to personally apologise for this, that must have been frustrating for you. We are investigating with the venue you booked at and will ensure they are all clear on Bookwell bookings to avoid any circumstances like this in future. Thank you from all of us here at HQ for sharing your experience, it helps us towards our goal of providing the best customer experience.
Amazing!!
Had such a positive, calming and relaxing experience. I felt very welcomed and comfortable from the time I stepped in to the moment I walked out the door! Iv booked in again and can’t wait!
20 February 2020
Unprompted review
Easy to use
Easy to use and helped me identify relevant services in the area.
20 February 2020
Unprompted review
Great Massage!
The massage was excellent....not too hard nor too soft.
20 February 2020
Unprompted review
Very user friendly
Very user friendly. Allows your to see a range of salon options, their location and available time slots and book instantly, with a follow up confirmation text message and email sent quickly thereafter. Reviews on the site are helpful too
20 February 2020
Unprompted review
Quick and very easy to use
20 February 2020
Unprompted review
Bookwell is very easy to use and proved…
Bookwell is very easy to use and proved an efficient and effortless way to make the booking I needed. I was later messaged by the provider for booking confirmation and there were no issues at all.
20 February 2020
Unprompted review
Trustworthy
20 February 2020
Unprompted review
Professional and quality beauty…
Professional and quality beauty experiences at Mardi's
20 February 2020
Unprompted review
10/10
10/10
I have been to a few different eye lash salons, and Lash Studio is the best eye lashes I have had and still look good after 4 weeks.
Thank you
20 February 2020
Unprompted review
Excellent service from Bookwell.
Bookwell enabled me to get the haircut that I needed. Very good service.
20 February 2020
Unprompted review
Reply from Bookwell
Hey Miranda, thank you for taking the time to leave your feedback. We will give you a call now to resolve this one and discuss in more detail. Thank you from Bookwell HQ!
Another amazing treatment!!
My treatment with Thais was fantastic. Always consistent and professional, I trust her to provide a treatment that suits my needs at any given time.
19 January 2020
Unprompted review
Good
I felt like having cut my hair late at night. I was happy that it was easy to book.
25 December 2019
Unprompted review
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