Booksy Biz Reviews 

16,568
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 148 reviews, most reviewers were somewhat happy with their experience overall. Business owners frequently mention that the application is extremely helpful for organizing schedules, tracking appointments, and building a steady clientele. Many users genuinely appreciate the clean interface and useful integrated features that make daily business operations much easier to handle. However, some customers also noted frustrating experiences involving unexpected extra charges and steep commission fees taken from bookings. A number of reviewers also complained about poor customer support response times and a complete lack of help when trying to resolve issues. Others mentioned booking errors and scheduling conflicts that caused significant inconvenience during their daily routine.

What people talk about most

Application

Customers had ambiguous experiences with the application, with many reviewers praising its helpful features,... See more

Service

Reviewers mention ambiguous feedback about service quality, as opinions are sharply divided among consumers.... See more

User experience

Clients share ambiguous opinions on user experience, with many reviewers praising the app for making business... See more

Customer service

Consumers find customer service to be extremely frustrating, frequently citing unresponsive agents, ignored... See more

Booking process

Reviewers highlight ambiguous aspects of booking process, with some consumers praising the platform as an... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love how easy the app is to use, being able to upload your own photos is fabulous… the digital loyalty cards is also really cool and I love the different marketing tools. The response time from Cus... See more

Rated 5 out of 5 stars

I’ve been using Booksy for 8 years now and i love it. It keeps giving us more ways to gain and keep clients. Booksy always trys to make the experience of running a business easier with new features re... See more

Rated 5 out of 5 stars

I’m extremely satisfied with Boksy Biz! The service is excellent, the platform is really easy to use, and having a dedicated support manager is a huge plus. Everything has been a great experience so f... See more

Rated 5 out of 5 stars

I'm a first time user of Booksy for Business and it has tremendously helped me in building my clientele for my nail studio and the reports keep me focused on planning the months ahead. I highly recomm... See more


Company details

  1. Software Company
  2. also in
  3. Business to Business Service
  4. Professional Organizer

Written by the company

Run your business smarter with Booksy Biz. This all-in-one app lets you schedule appointments, manage clients, market your services, and accept payments - all from the palm of your hand. Reach millions of potential clients: Tap into Booksy's global beauty marketplace of over 38 million customers actively seeking appointments. For clients, Booksy makes it easy to book your self-care appointments anytime, anywhere so that you can get on with your day. Use our marketplace to find your favorite provider, view pricing, read and leave reviews, and make your next booking If you’re a business that uses Booksy and would like to get in touch with our support team: info.global@booksy.com If you’re interested in using Booksy Biz for your business and want to learn more, please visit our website: https://booksy.com/biz/en-us. If you’re a client of a business who uses Booksy, and have a complaint about your experience with a business, please email us at help.global@booksy.com.


Contact info

3.0

Average

TrustScore 3 out of 5

17K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.0

All reviews

(16,568)

242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never had a problem with booksy

Never had a problem with booksy. I’ve been using it for almost 5 years! Highly recommend . I do wish they did the quarterly awards again like they did in 2022! Other than that it’s awesome!

8 January 2026
Unprompted review
Rated 1 out of 5 stars

Switch to gloss & never look back

Sadly, after years of being a loyal Booksy user, I’ve had to say goodbye.
I supported this platform for years and paid thousands in fees, only to be charged for a client that was not gained through Boost, despite providing proof. Being dismissed after long-term loyalty is incredibly disappointing.
Small business owners deserve better transparency and support.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Vendors dont update availability

Vendors dont update availability, booked two separate appointments that were CONFIRMED and then canceled. The one I was already en route to the location. Highly annoying and inconvenient.
If I could add images I would upload proof of both incidents. BOOKSY Is officially uninstalled.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

I'm a first time user of Booksy for…

I'm a first time user of Booksy for Business and it has tremendously helped me in building my clientele for my nail studio and the reports keep me focused on planning the months ahead. I highly recommend it to any professional looking for an all-in-one, turnkey solution for managing a salon/shop.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

I’ve been using Booksy for 8 years now and i love it. It keeps giving us more ways to gain and keep clients. Booksy always trys to make the experience of running a business easier with new features recommended by Booksy users.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Everything

Everything . From marketing options thru reminders for customers and automated advertisements

6 December 2025
Unprompted review
Rated 5 out of 5 stars

I’m extremely satisfied with Boksy Biz

I’m extremely satisfied with Boksy Biz! The service is excellent, the platform is really easy to use, and having a dedicated support manager is a huge plus. Everything has been a great experience so far — definitely all positives!

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Went to JT barber school cuts at…

Went to JT barber school cuts at 12:30-was second person there. Others came in after me for the same thing. They were all taken first. I was left there sitting until 1:00 when I ask for my money back as I had to be someplace at 2:00. that is not the way to run a business-it is first come first serve. the staff did nothing to make this work. Staff saw me sitting there alone as everyone else was taken-some even finished and not one person said a word. Piss poor way to run a business. Get a clue on how to run a business.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Budding Entrepreneur

As a budding entrepreneur this site has helped me bring in 80 percent of my new clientele used booksy for 2 years and it has continued to be everything I need for success.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

If this company was able to get no…

If this company was able to get no stars, I will give it that this company straight robbed you. I would not get with this company by any means they keep your money and they don’t give it to you. They hold your money and then they say they’re going to give it to you and they never give it to you. These people are straight crooks. They’re bad for business. Everybody else that deals with money on different platforms. Give you the money the same day cash app Venmo Zelle Apple Pay they all give you money the same day these retards keep your money. Don’t mess with Booksy bad for business

3 November 2025
Unprompted review
Rated 5 out of 5 stars

I transitioned from uncertainty…

I transitioned from uncertainty regarding my business's inception to a clear understanding of my market position. I attribute this success to Booksy and highly recommend it to aspiring small business owners who are building their ventures from the ground up. Booksy has been instrumental in customer acquisition and continues to support my business's growth. Thank you, Booksy.

28 October 2025
Unprompted review
Rated 5 out of 5 stars

We use to do walk in for a long time…

We use to do walk in for a long time and was afraid of of trying appointments but when Covid came we had no other choice but as sad as it sounds Covid was the best thing that happened to us and we had to start appointments but I’ll appointment was thebest thing I could ever have done and Booksy was the best choice for us so thank you

28 July 2025
Unprompted review

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