Bookshop.org has always been great. Customer service handled our issue when the US Postal Service damaged our book delivery package. Bookshop.org replaced the missing books quickly. Ordering is easy a... See more
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Review summary
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Well written, descriptive, you feel like you are among the ladies in this wonderful story of unlikely friendships, poverty, wealth, family connections, and secrets. I can imagine the dark truths of t... See more
I love buying from Bookshop rather than Amazon. Their prices are comparable, and they share earnings with my local bookstore! I've had books delivered from Amazon with creased covers, tossed into boxe... See more
A wonderful customer service story: A book I ordered went to my old address instead of to my new place. When I asked if anything could be done to get it back, the bookshop responded by graciously pro... See more
Company details
Written by the company
Bookshop.org is an online bookshop with a mission to financially support local, independent bookshops. We believe that bookshops are essential to a healthy culture. They are where authors can connect with readers, where we discover new writers, where children get hooked on the thrill of reading that can last a lifetime. They are also anchors for our communities -- owned, staffed, run and full of real people who have a genuine love of books and reading. As more and more people buy their books online, we wanted to create an easy, convenient way for you to get your books and support independent bookshops at the same time. If you want to support a specific bookshop, select them from our map and they’ll receive 30% of the cover price (or almost all of the profit) on your orders for a year. Otherwise, 10% of the cover price of your order will contribute to an earnings pool that will be evenly distributed among participating independent bookshops each month. By design, we give away the vast majority of our profit to bookshops, publications, authors and the many others who make up the thriving, inspirational culture around books and reading.
Contact info
United States
- info@bookshop.org
- bookshop.org
4.8
Excellent
61K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Knowing you represent independent…
Knowing you represent independent bookshops and are NOT Amazon.
19 October 2026
Appreciate being able to support my…
Appreciate being able to support my local bookstore even when they don't have a book I want in stock. Win, win, win!
19 October 2026
I found this book on a sub stack sent…
I found this book on a sub stack sent to me . I don't follow and immediately was taken by an anthology with silence sent for it bought it came quickly and have been reading it what could be better!
Diane
19 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
the book I ordered came in good shape…
the book I ordered came in good shape in reasonable time , but I do not like the constant barrage of subsequent emails.
19 October 2026
Reply from Bookshop.org
Hello,
Our apologies for the emails received. Please note that you can adjust your email preferences at the bottom of any email sent.
All best,
Bookshop.org
Ordering was easy and delivery was fast.
19 October 2026
Excellent service.
19 October 2026
Great communication about when the book…
Great communication about when the book was ordered and delivery was early!
19 October 2026
I don't shop online usually -- but when…
I don't shop online usually -- but when the Holden Store connected me to you for a book I really wanted, it worked --quick delivery, etc. also you sent me a receipt once I requested one (for reimbursement).
Nothing exceptional maybe -- but you worked for me!
19 October 2026
Easy Ordering Process
The ordering process was very easy and I received WTF America! as soon as it was available to be shipped. Thank you!
19 October 2026
Good information about delivery
19 October 2026
Thank you
Thank you for delivering the book on time without fail. So easy to order and track status
19 October 2026
Book arrived even sooner than expected!
19 October 2026
A winner all around!
Ease of ordering, timely delivery, my local bookstore supported!
19 October 2026
Everything arrived in a timely fashion…
Everything arrived in a timely fashion and I was kept informed.
19 October 2026
I love this site
I love this site. It is the only place I shop online for books. Excellent selection, and I love to support independent bookstores.
19 October 2026
The website is very easy to use and the…
The website is very easy to use and the book showed up very fast
19 October 2026
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