I had an issue with a book that had not arrived. After contacting customer service at Blackwells, and speaking with Arwa, all was sorted promptly. I received the book within the next few days. Thank... See more
Company replied
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Review summary
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Reviews shaping this summary
Dispatch was a little slower than I expected, but response to my email inquiry was prompt. I was assured all was well - and it was! My book arrived here in Australia in about 12 days. The tracking... See more
Company replied
Blackwell's is my go-to for ordering books online. I order books from Blackwell's for delivery to both the Spain and the US. Their prices are very competitive, their selection is vast, and there... See more
Company replied
I bought a book from Blackwells, unfortunately Evri were tasked with delivery. They failed, claiming 'delivery completed' with a 'fake' photo of a random door, not our door! I contacted Evri but no jo... See more
Company replied
Company details
Written by the company
Blackwell’s was founded on New Year’s Day 1879, at 50 Broad Street, Oxford. From humble beginnings the company has built a worldwide reputation for unrivalled customer service, specialist knowledge and a passion for bookselling. Our mission is to become the world’s most trusted bookseller and to change lives through reading and books. We have shops across the UK, including flagships in Oxford, Cambridge, London and Edinburgh, alongside academic, campus and other specialist shops.
Contact info
United Kingdom
- bookshop.blackwell.co.uk
4.4
Excellent
35K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 month
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Advertised item not in stock.
Dispatch is quoted as around 7 days - itself quite a long time from ordering - yet my last order got to 10 days as was still 'order processing'. I sent an e-mail to ask when I might expet the book to be dispatched and had a detailed reply within a few hours (good service there). They did not have the book in stock and were seeking an alternative source to fulfil the order. 1) Blackwell's might have changed the listing to 'item not currently in stock', and 2) Blackwell's might have emailed me to let me know the order was going to take considerably longer than advertised.
6 February 2026
Unprompted review
Reply from Blackwells.co.uk
Dear John Wallin,
Thank you for reviewing your experience of ordering with Blackwell's. We appreciate all customer feedback and thank you for your time in providing your review.
We apologise that your order was delayed in dispatching to you on this occasion and for any inconvenience caused due to this. It would never be our intention for an order to be delayed in being received and we are sorry that we were unable to provide in the usually dispatched within timescale advised at the time of ordering on this occasion.
To be able to offer the 18+ million books available to purchase with us across our website, each book has a usually dispatched within time period advised at the time of ordering. We fulfil our orders from a range of stock locations which require to travel in transit to our Distribution Centre, before being dispatched straight out to the customer. Although we will always aim to provide an order within the usually dispatched within timescale advised, we apologise on this occasion that your order resulted in an unexpected delay in arriving at our Distribution Centre.
If our Customer Service team can be of support further in relation to your experience, please do not hesitate to contact us on blackwell.online@blackwell.co.uk and we can be of assistance further.
We hope you will reconsider purchasing with us in the future so we can showcase the level of service we always aim to provide, should you do so, we look forward to being of service. Thank you again for providing your feedback.
With best wishes,
Blackwell's Online Customer Service
My first order at Blackwells
My first order at Blackwells. I live in the EU and it is not always possible to get delivery from the UK. Not only delivered the shop fast but also at no extra costs my end. I can only recommend it.
13 February 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Gabriele Lillich,
Thank you for reviewing your first ordering experience with Blackwell's. Firstly, welcome! We are pleased to have been of service and hope to supply many books to you in the future.
It is great to hear your order arrived smoothly to you in the EU and it arrived quickly. Thank you for purchasing with us and for recommending our service to others, we hope to be of service again soon for your next book shopping.
With best wishes,
Blackwell's Online Customer Service
Fantastic customer service
Fantastic customer service
Will use this company again!
22 January 2026
Unprompted review
Reply from Blackwells.co.uk
Dear ZULAL,
Thank you for posting your 5 star review for Blackwell's. We are thrilled that you would rate our customer service highly and that from this experience, you will consider us again in the future for your book purchases. Thank you for shopping with Blackwell's, we look forward to being of service again soon.
With best wishes,
Blackwell's Online Customer Service
I will never, ever order from this company again
I ordered a book and received a order confirmation email at 6am on the 27th of Jan. In this email it specified that it would be dispatched within 7 days. I of course read this as delivery - what online book company takes a week to send the book out?! Well, none apparently, since as shockingly long time a week is, Blackwell couldn't even stick to this.
I called after 10 days (Thursday) asking where my book was only to be told it hasn't been sent out yet... I was then assured it would be dispatched after the weekend on Monday.
It is now Thursday (again) and I have been waiting for the book to be dispatched for 16 days. Just got of the phone with the most unhelpful woman. She asked me if I wanted to cancel the order. That's it. That's all she had to say. Well, she also told me this is because they have to order the book to be shipped to their dispatch centre and they had trouble locating a copy.
I will never, ever order from this company again.
If you want to receive your book within reasonable timeframe, or just be kept up to date as to what happened with your order I suggest you do the same.
12 February 2026
Unprompted review
First class service in resolving a…
First class service in resolving a couple of issues - could not have asked for a better or quicker response - many thanks.
9 February 2026
Unprompted review
Reply from Blackwells.co.uk
Dear RR,
Thank you for posting your 5 star review for Blackwell's. It is great to hear you felt supported when requiring assistance from our Customer Service team. We hope to be of service again soon for your next book purchases.
With best wishes,
Blackwell's Online Customer Service
I have no complaints about Blackwell…
I have no complaints about Blackwell Books, but the service provided by the delivery company Asendia Spain is deplorable. My order didn't arrive, so customer service offered to send me a new book. Once again, it didn't arrive. I'm giving one star with regret because the bookstore did its best, but they should change their delivery provider.
4 December 2025
Unprompted review
Reply from Blackwells.co.uk
Dear Gaelle G,
Thank you for providing your review for Blackwell's and for your time in writing about your experience.
We are very sorry to learn your parcels did not successfully arrive and apologise for the disappointment and inconvenience this will have most certainly caused. Our service is regularly reviewed and this feedback will taken in to consideration.
If there is anything we to do to support your order further, if this has not now been resolved with a positive solution, please do not hesitate to contact us on blackwell.online@blackwell.co.uk and our Customer Service team can assist with help and next steps.
We hope you will reconsider ordering with us in the future and should you do so, we look forward to being of service.
With best wishes,
Blackwell's Online Customer Service
Terrible choice in delivery partners
Blackwells themselves are fine, but their shipping partners are atrocious. Between whistle, taking 3 days to ship an order (but marking it as 'shipment created' much earlier, so it's impossible to cancel your order after that time) and Evri being 2 days late on their delivery, deciding not to show up at the last moment on both days, I'd avoid the hassle of this company and go for one of their numerous competitors instead from now on. A shame, as really wanted to continue supporting them from my university days.
6 February 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Sally R,
Thank you for reviewing your experience of ordering with Blackwell's, we appreciate your time in providing this review.
We are very sorry to hear your order was unexpectedly delayed in transit and that Evri were unable to deliver on two occasions, before successful completion. Please accept our apologies for this occurring, especially if your delivery took longer than the usual 2-4 working days from dispatch to delivery (term does not include weekend days). We apologise for the inconvenience caused in your order being delayed in arriving, particularly if you were waiting in on those days to accept the delivery too.
We hope that you'll give us another chance in the future, to show the level of service we always aim to provide, including our partners delivering. If our Customer Service team can ever be of assistance, we look forward to hearing from you.
With best wishes,
Blackwell's Online Customer Service
Reliable and Easy to Use
I’ve consistently had great experiences with Blackwell’s. Their website is easy to use and they have a really good variety of books, including some harder-to-find titles. Customer service has been excellent every time I’ve needed it. They have always been friendly and quick to resolve any issues that have come up. Orders arrive reliably and overall it’s a great place to buy books.
5 February 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Marie Abadikhah,
Thank you for sharing your review for Blackwell's. We are delighted that you have been pleased with the service received when purchasing your books with us, especially that you found using our website to be a smooth process and enjoy our range available. Thank you for choosing to purchase your books with Blackwell's, we look forward to being of service again soon for your next book purchases.
With best wishes,
Blackwell's Online Customer Service
I wish packing for international orders…
I wish packing for international orders would be better, but overall good prices, support response and order fulfillment.
5 February 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Dzvenyslava Bychek,
Thank you for writing your review for Blackwell's. We are pleased that you would rate our service for competitive prices, customer service care and range. Thank you for purchasing your books with us, we look forward to being of service again soon for your next international purchase.
With best wishes,
Blackwell's Online Customer Service
I really love Blackwell for its…
I really love Blackwell for its convenience. I discovered them through a Google search while looking for a book they had available before it was released in the US. I've purchased numerous books from them, and their packaging and shipping are always neat and reliable. Their customer service is excellent; if you ever encounter a problem, they handle it promptly.
26 January 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Patricia Grasso,
Thank you for sharing your review for Blackwell's, we appreciate you taking the time to provide feedback on your ordering experience.
It is lovely to learn you originally discovered our service due to being able to provide a UK edition you wished to purchase and that since then, you have placed multiple orders with us. We are delighted that you have been pleased with the books upon arrival and the customer service received when requiring support. Thank you for your ongoing custom, we look forward to your next shopping experience with us.
With best wishes,
Blackwell's Online Customer Service
A reliable book seller that carries a…
A reliable book seller that carries a wide variety of books at very reasonable prices. They were prompt to reply to my questions. Highly recommended.
13 January 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Lih Chyi Guo,
Thank you for writing your review for Blackwell's. We are thrilled that you would highly recommend our service and that you have been pleased with your ordering experience.
Thank you for purchasing your book with Blackwell's, we look forward to being of service again soon for your next reads.
With best wishes,
Blackwell's Online Customer Service
Helpful staff
There was an issue with one of the books I ordered not arriving. However following my email to Blackwells this was sorted out and book was delivered. Excellent service.
6 January 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Jackie Ambrose,
Thank you for writing your review for Blackwell's. Although we are sorry for the delay in receiving your order and any inconvenience caused due to this, we are pleased to have supported in ensuring its successful arrival upon being notified of the delay. Thank you for purchasing with Blackwell's, we hope to be of service again in the future for your next book shopping experience.
With best wishes,
Blackwell's Online Customer Service
I had received a book that was damaged…
I had received a book that was damaged during the manufacturing process and after emailing Blackwell's friendly customer service (pics of the damage included), they responded by sending me a new book. I offered to return the damaged book, and they told me not worry about it.
Everything was done in a very professional and timely matter. I really appreciated their response and help.
1 January 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Anonymous,
Thank you for sharing your ordering experience with Blackwell's. We were very sorry to have learnt that your book received was faulty in production but was pleased to have supported in arranging a replacement copy as quickly as possible. Thank you for purchasing with Blackwell's, we hope you enjoy your book and look forward to being of service again in the future.
With best wishes,
Blackwell's Online Customer Service
Brilliant service
My book was damaged in transit and couldn't be delivered. The response from Blackwells was exemplary. When I contacted them they immediately sent a replacement book. Thank you for your service.
7 January 2026
Unprompted review
Reply from Blackwells.co.uk
Dear A Chadwick,
Thank you for writing your review for Blackwell's. We apologise again for your book having been damaged in transit and for the disappointment caused in your book initially not arriving due to this. It is great that we were able to send a replacement copy out to you as quickly as possible, to ensure you received your book swiftly to enjoy. Thank you for purchasing with Blackwell's on this occasion, we hope to be of service again for your future reads.
With best wishes,
Blackwell's Online Customer Service
An excellent transaction
An excellent transaction! Super good communication, amazing item delivered promptly and I would certainly purchase from Blackwells again. Top marks, thumbs up! 👍🏻
30 January 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Andrew Wynne,
Thank you for sharing your 5 star review for Blackwell's. We are delighted that you were pleased with the level of service received with your order and that due to this, you would purchase again with us. Thank you for ordering with Blackwell's, we look forward to being of assistance in the future for your next book shopping experience.
With best wishes,
Blackwell's Online Customer Service
My order arrived on time in exceptional…
My order arrived on time in exceptional condition.
15 January 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Chesk Lee,
Thank you for reviewing your ordering experience with Blackwell's. It is wonderful to learn you were pleased with the level of service received, in regard to the arrival and quality. Thank you for shopping with Blackwell's, we hope to be of service again soon for your next reads.
With best wishes,
Blackwell's Online Customer Service
They shipped my book 3 days late after…
They shipped my book 3 days late after their promised within 72 hours ship time, I emailed them at the 48 hours mark and reiterated it is a gift for my friend that is moving to overseas soon
And after I gave them bad review, they kept spamming me with automatic emails....
20 January 2026
Unprompted review
Reply from Blackwells.co.uk
Dear Jack,
Thank you for sharing your review for Blackwell’s, we are sorry to learn you are disappointed with the level of service received with your order.
To be able to offer 18+ million titles across our website, we require for our books to travel in transit from the stock location to our Distribution Centre before being dispatched straight out to the customer. Although we will always aim for books to be dispatched within the usually dispatched within timescale provided at the time of ordering, this is an estimate timescale due to this transit period and we are sorry on this occasion that your book took longer than the usual time. Please accept our sincere apologies for the upset and inconvenience caused in your order taking a few days extra beyond the usual period, especially as you required it for a gift to give.
In regard to receiving automated emails, the Customer Service platform used for customer emails has set notifications to advise when a ticket is due to close, so a customer is aware of this before it happens in case they wish for further support and is not related to any review you kindly provided on the service received. We apologise for any inconvenience receiving these automated emails caused.
If our Customer Service team can be of further support in relation to your order or review, please do not hesitate to contact us again on blackwell.online@blackwell.co.uk .
With best wishes,
Blackwell’s Online Customer Service
Excellent service!
Blackwell's offered titles unavailable in the US. Their customer service was really helpful. I also appreciated the email that was sent when the books shipped--all books arriving speedily and in excellent condition.
26 December 2025
Unprompted review
Reply from Blackwells.co.uk
Dear Shannon,
Thank you for writing your review for Blackwell's. It is wonderful to hear you enjoy purchase hard to find titles with us and that you were pleased with the speed of arrival with you in the US. Thank you for purchasing with us, we look forward to supplying further books to you in the future.
With best wishes,
Blackwell's Online Customer Service
Good customer support
Buying a book in UK for delivery to a relative in USA. Delivery was included in the price, the process was very easy, and customer support clarified delivery timescales quickly and simply.
27 December 2025
Unprompted review
Reply from Blackwells.co.uk
Dear Ian Shearer,
Thank you for writing your review for Blackwell's. We are pleased to have supported in sending a gift to your relative in the USA and that the process in ordering was smooth. Thank you for purchasing your book with us, we hope to be of service again in the future for further gifts and future reads.
With best wishes,
Blackwell's Online Customer Service
Rivalled customer service? 😂
Rivalled customer service?? Yes only because the Rivals are way ahead here. A partial refund on a book damaged when Blackwells packed it. Sale of goods act, not as described comes to mind here.
A simple return and refund is all that’s needed. You lost a good customer now. 1* awarded for taking the p**
29 January 2026
Unprompted review
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