Unbelievable customer service from Books 4 People. I realised I needed some books at very short notice for Santa to give out to our KS2 children. I called the phone number and spoke to the most polite... See more
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We welcome you to Books4People, a place where all your favorite story tales and books are picked and packed with love and care since 2005. Offering you mind blowing prices since 2005. Books4People started by selling educational books. We grew our business and expanded our range and now specialist in children’s book sets. Cheap and quality collection series. We are one of the biggest independent book stores in the UK and are providing services such as wholesale and to schools all over the world. We provide our customers with brand new book set collections and gift sets. We have an extravagant range filled with best sellers, classics, yummy cook books, children’s books, audio books, fiction and nonfiction. We’ve always got offers on and savings up to a whopping 80% off RRP. The best thing about Books4People books is the fact that we have major commitment to providing our amazing and incredibly important customers with the service that is deserved. Need help? Don’t worry! You can go through our catelog, ask a general question, shop our never-ending range of discounted cheap and quality book sets, all you have to do is give us a call or send us an email and we’ll be here to help. We also provide 30 day returns so if you’re not happy, all you have to do is send it back to us and we’ll refund you in full. All orders have free delivery. We always like to give back to our customers. Once we give you a promise, we won’t break it. If you’re happy, we’re happy. Join us on our next chapter in the world of Books4People books…
Contact info
PCS Books Limited, Unit 8 Vulcan House, Vulcan Road, LE53EF, Leicester, United Kingdom
- +441162519123
- pcsbooks@gmail.com
- books4people.co.uk
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Replied to 83% of negative reviews
Typically takes over 1 month to reply
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Unique Book Bundle from Legitimate Site
Smart bundling of two books I’d already been looking out for but now at a combined lower price - Same as Ever and The 7 Habits of Highly Effective People. £15 including shipping. Delivery time was normal and the books received were new as described - normal page thickness so not a cheap reprint or the like. I replied to their marketing email with feedback and someone actually responded!
I only received two books not happy…
I only received two books not happy kind regards Lillian
Excellent company and service
Excellent company and service
I put through a large order and it arrived on a timely basis. There was a problem with the order but the company were very prompt and attentive in helping me resolve it. Superb service!
Excellent experience
Excellent experience with this company when I made an error in my order. They fixed my error promptly and without any hassle at all. Would recommend.
Bought a set of books for a birthday…
Bought a set of books for a birthday gift.
Not been opened yet. Easy to order and had exactly what I wanted.
Over the moon. My books were delivered exactly when…
My books were delivered exactly when stated. Excellent service would highly recommend.
Excellent
Only paid for standard shipping and it arrived in 2 days! Better prices than Amazon, eBay, and other book shops too. The books were a little bent but it looked like the package had been squashed in transit, so not their fault. Will definitely be buying again!
Excellent service
Ordered a book fora friend’s and had to cancel as it has been duplicated, Books 4 People were extremely helpful in informing me wat was happening, cancelling my order without question, offering a full and prompt refund without delay.
I would definitely recommend and use them in future
Excellent customer service
A wide selection of books at a reasonable price & with quick delivery!
Recently had a need to contact customer service and my request was dealt with very quickly and very courteously.
Would definitely recommend this company!
Amazing quality
got 3 books, (usually each £10.99) for £16.99 total. Great price, great quality
Paid extra for fast delivery delivery…
Paid extra for fast delivery delivery 1/2 days. Courier failed to deliver this 3 times in a row and was delivered 5 days late. The company made absolutely no effect to rectify the situation nor could they even be bothered to finish writing their emails properly or professionally. Didn't look into where my delivery was at all and when I asked for a refund on my delivery charge they said they would process it and would be with me by the latest of the 11th. Now the 12th and no refund, no email to apologise that i haven't recieved it yet. Extremely unprofessional in their wording of their emails and complete lack of customer service. Will not purchase from them again.
Good customer service
Made an order, requested to cancel next day and they did so promptly. Very effective customer service.
Book very poorly packaged. Not protected so arrived damaged.
A lovely heavy art encyclopaedia was not packaged properly. It was in an envelope with a very thin layer of bubble wrap. The courier posted it through the letterbox. The book was damaged. It is quite badly dented and the paper on the front cover and the edges are damaged. The book was £15 on eBay. The seller only gave me a refund of £3. I could not give this book as a present to my friend and I ended up buying another one. Poor.
Poor communication and not following their legal obligations
Book arrived in poor condition despite being listed as brand new, scratches and dents on the front cover. Only offered £3 refund despite the order being £15. Asked for return postage to be covered and ignored. No further response from them. Avoid ordering from here.
Very efficient service
By mistake I put the wrong delivery address on my order. I emailed the company asking if I could cancel my order then reorder with the correct address.
I received an email very quickly saying that my order had been cancelled & my money refunded. This was done in 2 days.
I cannot fault the service.
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