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Books4people.co.uk Reviews 

679
•
TrustScore 4 out of 5

4.2

Book Store
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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery and efficient service, mentioning that orders consistently arrive promptly, safely, and well packaged. People also deeply appreciate the remarkably helpful customer service team, who easily handle mistakes, process fast refunds, and manage order cancellations smoothly. Though some customers noted occasional frustrating issues with damaged items, torn packaging, or missing books upon arrival. A few consumers additionally experienced frustrating delivery delays, tracking problems, or received books featuring unexpected defects like upside-down pages inside. Others mentioned that resolving these specific delivery and product issues occasionally required extra persistence before receiving a satisfactory response.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting quick shipping times and orders arriving on time... See more

Order

Reviewers highlight positive aspects of order, noting that items arrive promptly and in good condition.... See more

Product

Customers consistently note ambiguous experiences with product quality and condition. While some reviewers... See more

Service

Clients share positive opinions on service, highlighting exceptional experiences and professional handling of... See more

Customer service

People report positive experiences with customer service, highlighting excellent and helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unbelievable customer service from Books 4 People. I realised I needed some books at very short notice for Santa to give out to our KS2 children. I called the phone number and spoke to the most polite... See more

Rated 5 out of 5 stars

I ordered in error at 11pm on Saturday, realising the error the following day at 7am. Having ordered next day delivery I wasn’t very hopeful when emailing support that the order could be cancelled... See more

Rated 5 out of 5 stars

I recently ordered from Books4People, and although the delivery driver initially messed up my order (third party/external company), the customer service team was fantastic. They replied very quickly,... See more

Rated 5 out of 5 stars

I was so impressed with the incredible service I received from Hussain when I accidentally received the wrong order. On the phone he talked me through the process and went out of his way to find the r... See more

Company details

  1. Book Store

Information provided by various external sources

We welcome you to Books4People, a place where all your favorite story tales and books are picked and packed with love and care since 2005. Offering you mind blowing prices since 2005. Books4People started by selling educational books. We grew our business and expanded our range and now specialist in children’s book sets. Cheap and quality collection series. We are one of the biggest independent book stores in the UK and are providing services such as wholesale and to schools all over the world. We provide our customers with brand new book set collections and gift sets. We have an extravagant range filled with best sellers, classics, yummy cook books, children’s books, audio books, fiction and nonfiction. We’ve always got offers on and savings up to a whopping 80% off RRP. The best thing about Books4People books is the fact that we have major commitment to providing our amazing and incredibly important customers with the service that is deserved. Need help? Don’t worry! You can go through our catelog, ask a general question, shop our never-ending range of discounted cheap and quality book sets, all you have to do is give us a call or send us an email and we’ll be here to help. We also provide 30 day returns so if you’re not happy, all you have to do is send it back to us and we’ll refund you in full. All orders have free delivery. We always like to give back to our customers. Once we give you a promise, we won’t break it. If you’re happy, we’re happy. Join us on our next chapter in the world of Books4People books…

Contact info

4.2

Great

TrustScore 4 out of 5

679 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(679)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful customer service

Awful customer service! I made an error on my order and emailed as soon as I noticed. They wanted to charge me an extra £15 plus postage (again) to send out a separate item, rather than £10 for the extra part that I requested. They did not read my request fully which caused a delay in dealing with my query. Emails have no signature and are not worded professionally. Very poor! Wish I'd ordered from Amazon rather than trying to support a discount store.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Simple, straight-forward and arrived safely.

It's a great deal for a box set that my son wanted. There were email updates on the progress of the order, dispatch and delivery. Delivery was by Royal Mail and it is a big deal to me since our address is a new street with a new build, other couriers haven't been able to find our place and Royal Mail was the only one that has been able to deliver consistently. Please keep using Royal Mail.

28 October 2022

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