BookMyGarage Reviews 

9,039
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward and efficient booking process, often finding it quick and convenient to arrange services. Many highlight the professional, friendly, and knowledgeable staff who provide excellent service and maintain good communication. People appreciate the competitive and reasonable pricing, often noting significant savings and transparency in costs, leading to a positive overall user experience. However, some customers also noted issues with the booking system, experiencing instances where garages did not have their appointments or cancelled them. A few people mentioned being asked to change their scheduled times or finding that the booked slot was unavailable upon arrival.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as quick, simple, and easy... See more

Price

Consumers find prices to be very positive, often describing them as competitive, reasonable, and affordable.... See more

User experience

Clients share positive opinions on user experience, consistently describing it as simple, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more

Company replied

Rated 5 out of 5 stars

This book my garage is so helpful and offers the best garages with the choice of locations and time and day that works for you, also you know what it will cost once the required job has been done. Sav... See more

Company replied

Rated 5 out of 5 stars

JCC Autofix. Came when they said, identified the problem quickly, told me what was needed and picked car up today to hopefully bring it back on Friday all sorted. Communication from Samuel was excel... See more

Company replied

Rated 5 out of 5 stars

Great experience. Needed air con fixed for holiday travel. The garage I had booked cancelled late afternoon so I had one day to find local garage with reasonable price. Book my garage was great for... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(9,039)

2,596 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use efficient service

I had been let down twice by AA and had to have my service done while I was off work. I put my details into Bookmygarage and a list of mobile services that could fit me in that day came up . I selected one booked it and within an hour the mechanic was on my drive. Amazing easy to use service. Fully recommend.

8 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review.
We're delighted to hear that BookMyGarage was able to help when you'd been let down elsewhere.
It's great to know that you found the service easy to use and were able to quickly find a mobile mechanic who could accommodate you on the same day. Having your vehicle serviced at home so promptly is exactly the kind of convenient experience we aim to provide for our customers.
We really appreciate your recommendation and your kind feedback. Thank you for choosing BookMyGarage, and we hope to help you again with your motoring needs in the future 🚗😊
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great website

Great website - helped me find the right garage that had availability and services needed that were affordable

10 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review.
We're delighted to hear that BookMyGarage helped you find the right garage with the availability, services, and pricing that suited your needs.
Making it easy for drivers to compare trusted local garages and find affordable options is exactly what we aim to do, so it's fantastic to know you had a positive experience.
We really appreciate your feedback and look forward to helping you with your motoring needs again in the future 🚗😊
Warm regards,
BookMyGarage

Rated 5 out of 5 stars

I had a great experience at Avonmouth…

I had a great experience at Avonmouth Garage Ltd on Collins st.
My car needed a MOT and a new AC compressor plus a re gas.
The team are very polite and professional. I arrived to pick up the car a little early, while I waited, I was offered refreshments which was a thoughtful touch.
I appreciated that they kept me updated throughout the process via WhatsApp which was convenient.

10 July 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review.
We're delighted to hear that you had such a positive experience with Avonmouth Garage Ltd.
It's great to know the team looked after you so well, from keeping you updated throughout the work via WhatsApp to offering refreshments while you waited for your vehicle.
We know how important clear communication and excellent customer service are, so we're pleased they made the process as convenient and stress-free as possible.
We'll be sure to pass your kind comments on to the team.
Thank you for choosing BookMyGarage, and we hope to help you again in the future! 🚗😊
Kind regards.

Rated 2 out of 5 stars

I booked through Bookmygarage online…

I booked through Bookmygarage online and called the garage to confirm, they did not have any available appointments and said that Bookmygarage shouldn't of let me book. Very disappointing as I maybe could of found another garage that could fit me in. The garage itself were extremely apologetic and got me in as soon as possible.

6 July 2026
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Reply from BookMyGarage

Thank you for your feedback, although we're very sorry for the confusion surrounding your booking and understand how frustrating this must have been, particularly when you had taken the extra step of calling the garage to confirm your appointment.
Every garage on our system is responsible for managing and updating their own availability, so this appears to have been an error on the garage's side rather than with your booking through BookMyGarage.
We will be speaking with Jacko Tyres to ensure their availability is being managed correctly and to help prevent this from happening to other customers in the future.
That said, we're pleased to hear that the team at the garage were apologetic and did their best to fit you in as soon as possible.
We appreciate you bringing this to our attention and hope we'll have the opportunity to provide you with a smoother experience next time.
Best regards,
BookMyGarage

Rated 5 out of 5 stars

Was good

Was good, helped me to keep my costs down

7 July 2026
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Reply from BookMyGarage

Thank you for your review.
We're pleased to hear that our service helped you keep your costs down.
Providing great value and making it easy to find competitive prices is something we strive for, so it's wonderful to know we delivered.
We appreciate your feedback and look forward to helping you again in the future 😊🚗
Warm regards,
BookMyGarage

Rated 5 out of 5 stars

Good service big choice of garages

Good service big choice of garages

6 July 2026
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Reply from BookMyGarage

Thank you for your review.
It's great to hear you found our service helpful and appreciated the wide choice of garages available.
We work hard to provide customers with plenty of options, so it's great to hear this made a positive difference.
We hope to help you again in the future 😊🚗
Best regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent Service

Excellent! I booked it very last minute and the garage was able to accommodate my car for the MOT. Very happy with the service.

10 July 2026
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Reply from BookMyGarage

Thank you for your fantastic review, we're delighted we were able to direct you to a garage that could accommodate your MOT booking at short notice and that you were happy with the service you received.
We really appreciate your feedback and look forward to helping you again in the future. Safe motoring! 🚗😊
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to book and found lots of garage…

Easy to book and found lots of garage to choose from my area.

6 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found the booking process easy to use and that you had plenty of garages to choose from in your local area. We work hard to provide a wide range of options so that motorists can compare services, prices, and availability to find the garage that best suits their needs.
We appreciate you taking the time to share your feedback and are pleased that our service helped make arranging your booking straightforward and convenient.
We look forward to helping you again with your future vehicle maintenance needs.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Found a garage quickly for a MOT and…

Found a garage quickly for a MOT and service. Total Car Care Services Ltd did the job I needed.

6 July 2026
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Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you were able to quickly find a garage for your MOT and service.
We're happy to have been able to connect you with the garage, and we'll be sure to pass your feedback on to them.
Thank you for taking the time to share your experience. We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy and simple to use

Easy and simple to use. Able to book an appointment for a garage for the next day.

9 July 2026
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Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found the booking process easy and simple to use. It's great to know that you were able to secure an appointment with a garage for the very next day, making the whole experience convenient and hassle-free.
Thank you for taking the time to share your feedback, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

They just done the job thst was adked…

They just done the job thst was adked for

9 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're pleased to hear that the garage carried out the work you requested and delivered the service you were looking for.
We're happy to have been able to connect you with the garage, and we'll be sure to pass your feedback on to them.
Thank you for taking the time to share your experience, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

What a brilliant service

What a brilliant service! Steve had rang me earlier in the week to confirm some details about my car. I found it was really practical that he carries out the work at your home, it’s helpful when you have young children. He arrived on time, carried out the work and talked me through everything that had been done. 5/5 stars I can’t recommend highly enough and will definitely be booking him for my next service

9 July 2026
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Reply from BookMyGarage

Thank you for your fantastic review!
We're delighted to hear that you had such a positive experience. It's great to know that the garage took the time to confirm the details beforehand, arrived promptly, and kept you fully informed throughout the work.
We're happy to have been able to connect you with the garage, and we'll be sure to pass your kind feedback on to the garage.
Thank you for your recommendation and for taking the time to share your experience. We look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

My experience with BookMyGarage was…

y experience with BookMyGarage was excellent. The booking process was quick and straightforward, the price was very competitive, and everything went smoothly. It was a fast, hassle-free service, and I saved money too. I would definitely use BookMyGarage again and recommend it to others.

3 July 2026
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Reply from BookMyGarage

Thank you for your fantastic review!
We're delighted to hear that you had an excellent experience using BookMyGarage. It's great to know that you found the booking process quick and straightforward, secured a competitive price, and that everything went smoothly from start to finish.
We really appreciate your recommendation and your kind feedback. Thank you for choosing BookMyGarage, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Quick and simple

9 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found the booking process quick and simple. Making it easy for motorists to arrange their vehicle maintenance with minimal hassle is exactly what we strive for.
We appreciate you taking the time to share your feedback and look forward to helping you with your future servicing, MOT, and repair needs.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Simple

Simple. Easier than going to garage directly

8 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found the process simple and even easier than contacting a garage directly. Making it quick and convenient for motorists to compare options, choose a suitable garage, and book with confidence is exactly what we aim to achieve.
We really appreciate your feedback and are pleased that our service made arranging your booking hassle-free.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Avoid at all costs

Absolute money making system which people dont need to pay hefty payments, very simple contact the garage directly and is free of charge .

9 July 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to share your feedback.
We're sorry to hear that you feel this way. We'd like to clarify that BookMyGarage does not take any payment from customers when a booking is made through our platform. All payments are made directly to the garage on the day of the booking, and there are no booking fees charged by us to customers.
We'd like to investigate your concerns further and gain a better understanding of the situation. We have requested additional details from you so that we can review the matter thoroughly and ensure any issues are properly addressed.
We value all customer feedback and appreciate you taking the time to bring your concerns to our attention. We look forward to hearing from you and assisting further.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great staff helpful and informative

Great staff helpful and informative, diagnosed a problem and sorted it for me to get through my mot. Will be using them again

9 July 2026
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Reply from BookMyGarage

Thank you for your wonderful review!
We're delighted to hear that the garage's team was helpful, informative, and able to quickly diagnose and resolve the issue to help get your vehicle through its MOT.
We're pleased we could help connect you with the garage, and we'll be sure to pass your kind feedback on to them.
Thank you again for taking the time to share your experience.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Clear and transparent process for somebody who’s new to this. Does exactly what it claims to do and they follow up with you to ensure you are happy with your product and experience. Will use them again in the future.

8 July 2026
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Reply from BookMyGarage

Thank you for your fantastic review!
We're delighted to hear that you had a great experience from start to finish. Making the process clear, transparent, and easy to understand is something we work hard to achieve.
It's wonderful to know that our service delivered exactly what you expected.
We truly appreciate your feedback and are thrilled that you would use us again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

On time

On time
Good value
Offered at home service
Quick
Transparent.
Thanks

6 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave your review!
We're delighted to hear that you found the service to be on time, good value, quick, and transparent throughout. It's also great to know that the at-home service option made things even more convenient for you.
We're pleased we could help connect you with the garage, and we'll be sure to pass your kind feedback on to them.
Thank you again for your feedback, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Great service

6 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you had a great experience with our service.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

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