BookMyGarage Reviews 

8,985
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward and efficient booking process, often finding it quick and convenient to arrange services. Many highlight the professional, friendly, and knowledgeable staff who provide excellent service and maintain good communication. People appreciate the competitive and reasonable pricing, often noting significant savings and transparency in costs, leading to a positive overall user experience. However, some customers also noted issues with the booking system, experiencing instances where garages did not have their appointments or cancelled them. A few people mentioned being asked to change their scheduled times or finding that the booked slot was unavailable upon arrival.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as quick, simple, and easy... See more

Price

Consumers find prices to be very positive, often describing them as competitive, reasonable, and affordable.... See more

User experience

Clients share positive opinions on user experience, consistently describing it as simple, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more

Company replied

Rated 5 out of 5 stars

This book my garage is so helpful and offers the best garages with the choice of locations and time and day that works for you, also you know what it will cost once the required job has been done. Sav... See more

Company replied

Rated 5 out of 5 stars

JCC Autofix. Came when they said, identified the problem quickly, told me what was needed and picked car up today to hopefully bring it back on Friday all sorted. Communication from Samuel was excel... See more

Company replied

Rated 5 out of 5 stars

Great experience. Needed air con fixed for holiday travel. The garage I had booked cancelled late afternoon so I had one day to find local garage with reasonable price. Book my garage was great for... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(8,985)

2,541 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple

Simple. Easier than going to garage directly

8 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found the process simple and even easier than contacting a garage directly. Making it quick and convenient for motorists to compare options, choose a suitable garage, and book with confidence is exactly what we aim to achieve.
We really appreciate your feedback and are pleased that our service made arranging your booking hassle-free.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Avoid at all costs

Absolute money making system which people dont need to pay hefty payments, very simple contact the garage directly and is free of charge .

9 July 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to share your feedback.
We're sorry to hear that you feel this way. We'd like to clarify that BookMyGarage does not take any payment from customers when a booking is made through our platform. All payments are made directly to the garage on the day of the booking, and there are no booking fees charged by us to customers.
We'd like to investigate your concerns further and gain a better understanding of the situation. We have requested additional details from you so that we can review the matter thoroughly and ensure any issues are properly addressed.
We value all customer feedback and appreciate you taking the time to bring your concerns to our attention. We look forward to hearing from you and assisting further.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great staff helpful and informative

Great staff helpful and informative, diagnosed a problem and sorted it for me to get through my mot. Will be using them again

9 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review!
We're delighted to hear that the garage's team was helpful, informative, and able to quickly diagnose and resolve the issue to help get your vehicle through its MOT.
We're pleased we could help connect you with the garage, and we'll be sure to pass your kind feedback on to them.
Thank you again for taking the time to share your experience.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Clear and transparent process for somebody who’s new to this. Does exactly what it claims to do and they follow up with you to ensure you are happy with your product and experience. Will use them again in the future.

8 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We're delighted to hear that you had a great experience from start to finish. Making the process clear, transparent, and easy to understand is something we work hard to achieve.
It's wonderful to know that our service delivered exactly what you expected.
We truly appreciate your feedback and are thrilled that you would use us again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

On time

On time
Good value
Offered at home service
Quick
Transparent.
Thanks

6 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave your review!
We're delighted to hear that you found the service to be on time, good value, quick, and transparent throughout. It's also great to know that the at-home service option made things even more convenient for you.
We're pleased we could help connect you with the garage, and we'll be sure to pass your kind feedback on to them.
Thank you again for your feedback, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Great service

6 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you had a great experience with our service.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're pleased to hear that you found the booking process easy to use and quick to arrange. Making vehicle maintenance simple and convenient for our customers is exactly what we strive for.
We appreciate you taking the time to share your experience and are delighted that everything was straightforward from start to finish.
We look forward to helping you again soon.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Used before it's always been a good…

Used before it's always been a good experience nice and simple and plenty of options of local garages to choose from including prices

8 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your continued support and for taking the time to leave a review!
We're delighted to hear that you've had consistently positive experiences using our service. It's great to know that you find the booking process simple and easy to use, and that the range of local garages and transparent pricing helps you find the right option for your needs.
We really appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Interim service DT25 ZZC

Interim service DT25 ZZC
Inbox

10:30 (4 minutes ago)
to info

Good morning, I had an interim service booked through your site with Clays Vehicle Repairs on the 8th July. I did not get any confirmation of the booking, so I emailed them on the 6th and they confirmed it was 'all booked - in'. Communication from them was nonexistent and they did not collect my car. This garage does not do you any favors and I have booked a service directly with another garage at a competetve price
Regards G Harding

8 July 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not meet your expectations.
Having reviewed the booking, I can see that a collection and delivery service was not selected as part of the booking. However, we appreciate that there may have been some misunderstanding regarding the arrangements, and we understand your frustration, particularly as communication from the garage appears to have fallen short of the standard you expected.
We will investigate this matter with the garage and follow up with them to gain further feedback regarding the booking and the communication you received. Customer service is extremely important to us, and we take comments like yours seriously.
We're sorry that on this occasion the experience led you to arrange your service elsewhere, but we appreciate you bringing this to our attention.
Thank you again for your feedback.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Makes booking car in so simple

Makes booking car in so simple, and fast. Choice of dates and prices, aswell as numerous locations to suit.

5 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review!
We're delighted to hear that you found the booking process simple and fast. Making it easy for motorists to compare prices, choose from a range of available dates, and find a convenient local garage is exactly what we aim to do.
We really appreciate your feedback and are pleased that our service helped you find an option that suited your needs.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

First time customer

This was my first time using this garage and I’ll now be a returning customer. They’re all welcoming and nothing is too much trouble. Excellent service and work carried out. Kept up to date on progress of my vehicle. Great prices too, highly recommend

6 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave such a fantastic review.

We're delighted to hear that your first experience with the garage was such a positive one and that they've earned your trust as a returning customer. It's great to know that the team made you feel welcome, kept you updated throughout the work, and provided excellent service at a competitive price.
We're pleased we could help connect you with the garage, and we'll be sure to pass your kind feedback on to them.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to book and great price

Easy to book and great price. Went in for an MOT Plus they were fine to do my car in the morning even though I had an afternoon appointment. Very pleased.

5 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review.
We're delighted to hear that you found the booking process easy and secured a great price for your MOT. It's also wonderful to know that the garage was able to accommodate you earlier than your scheduled appointment, making the experience even more convenient.
We're glad that we could connect you with the garage and help arrange your booking. We'll be sure to pass your kind feedback on to the garage.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

These guys sorted my MOT and service…


These guys sorted my MOT and service out a day after I called them
Local lads as well

27 March 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review.
We're delighted to hear that everything was sorted quickly and efficiently for your MOT and service. It's fantastic to know that we could connect you with a local garage that was able to help at short notice.
We're glad we could assist, and we'll be sure to pass your kind feedback on to the garage.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to book excellent service 👌

Easy to book excellent service 👌

7 August 2025
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review.
We're delighted to hear that you found the booking process easy and received excellent service. Providing a simple, hassle-free experience alongside great customer service is exactly what we strive for, so it's wonderful to know we met your expectations.
We really appreciate your feedback and thank you for choosing us. We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

A great site

A great site, easy booking and good choice of garages

5 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review.
We're delighted to hear that you found our website easy to use, enjoyed the straightforward booking process, and appreciated the wide choice of garages available.
Thank you for choosing us, and we look forward to helping you in future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

The staffs are helpful and reliable

8 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind review.
We're delighted to hear that you found our staff helpful and reliable.
We truly appreciate your feedback and thank you for choosing us. We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Martin was very friendly

Martin was very friendly, communicative and efficient. Easy to book apt online.

7 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave such a positive review.
We're delighted to hear that the garage was friendly, communicative, and efficient throughout your experience, and that you found the online booking process quick and easy.
We're also pleased that we could help connect you with the garage, and we'll be sure to pass your kind feedback on to them.
Thank you for choosing us, and we hope to assist you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Brilliant service will definitely be…

Brilliant service will definitely be using again

7 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review!
Knowing that you would definitely use us again is the highest compliment we could receive.
We truly appreciate your support and look forward to helping you again in the future.
Thank you for choosing us!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great fast efficient service ready in…

Great fast efficient service ready in same day . Defo recommended

3 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We're delighted to hear that you received fast and efficient service and that everything was completed on the same day. It's always great to know that our customers have had a positive experience.
We're pleased that we could connect you with the garage, and we'll be sure to pass your kind feedback on to them.
Thank you for choosing us, and we look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent service

Excellent service

7 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your excellent review!
We're delighted to hear that you were pleased with the service you received.
Thank you for choosing us, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look