Bookblock Reviews 2,611

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Book block has amazing service, turnaround time, and quality products! We will definitely be using them again. Ed was so helpful and made ordering in a pinch such a breeze!

Rated 5 out of 5 stars

I have been looking for a website like this for years- I absolutely love the fact you can really personalise the boxes to each recipient and the price points are brilliant- a real mix of high end/expe... See more

Rated 5 out of 5 stars

I think this is a really cool idea for gift giving. My method is to add everything I like for the person into my basket and then remove and refine down to a price and product combination I'm happy wit... See more

Rated 4 out of 5 stars

I had ordered a gift on Bookblock all the way from Australia to a loved one and found everything to go quite smoothly! Delivery unfortunately wasn’t delivered on the date I had chosen which was disapp... See more

Company details

  1. Gift Shop

Written by the company

Discover, curate and personalise beautiful gifts and stationery gifts. One of a kind finds, packed by hand & sent with love.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful gifts

I was looking for a present for my mums birthday and really didn't want to send flowers again.

I happened across BookBlock and was impressed with the options and presentations. I put together a bos of bits from the extensive options. She was thrilled and said it was absolutely beautiful.

I will definitely be using again many times in the future

1 June 2023
Unprompted review
Rated 4 out of 5 stars

Good variety, but need fillers

There was a good variety to choose from but would you consider offering small treats of £1- £3 value that one can add as fillers to include in a box?

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Great customised gift box

I ordered a customised box and selected all of the items to go inside. There was a great selection of products to choose from. My friend loved every item and she also loved the box it came in. Would recommend the customised gift boxes. I found it easier to place the order on a computer rather than mobile device because you can see the list of available products better

15 April 2023
Unprompted review
Rated 5 out of 5 stars

All products are really unique

All products are really unique, loved my shopping experience and the shipping was really fast my friend who got it was surprised by the way it was managed and wrapped on, everything was perfect and before I expected it to get to its destination.

6 May 2023
Unprompted review
Rated 5 out of 5 stars

Perfect gift

Ordered as a gift for my mum's birthday, arrived on time and she was really happy with all of the items inside. Would definitely order again!

29 April 2023
Unprompted review
Rated 3 out of 5 stars

Nice service but disappointed with delivery

Really sweet gifts that my friend loved. My only disappointment was with the delivery. In fairness it arrived very quickly but my friend was not home when they tried to deliver it. I then got a notification saying it had been moved to a Sainsbury’s and would need picking up. As I don’t live anywhere near her I had to tell her to she would have to go pick it up which kind of ruined the whole surprise of the gift and felt like it beat the whole purpose of using a service like this. Other than that a good service.

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Custom Boxes

I bought 2 boxes for birthday gifts. I custom made each and the selection of items was wonderful and the prices were very reasonable. The boxes were shipped quickly and well packaged. Both recipients were really pleased. I will definitely be using this site again and would recommend to everyone.

26 March 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous find

Fabulous find and was able to create a gift box with something for the whole family all nicely packaged and delivered for me. Would definitely recommend.

20 March 2023
Unprompted review
Rated 1 out of 5 stars

Non-existent customer service

I ordered a dried bouquet from Bookblock and was very excited to receive it. Sadly when it arrived some of the flowers had been swapped out for other, less impressive types than those that were shown in the image online. I contacted Bookblock by email immediately asking them to arrange a return and refund/exchange, however they did not reply. It's now a month later and even though I've chased a couple of times I still haven't heard anything. Very disappointing!

27 March 2023
Unprompted review
Rated 2 out of 5 stars

Does not ship to outside UK

Your website suggests you can order for delivery to
Italy but my order was then cancelled because you can't do that. Big waste of time. I appreciate the email I received letting me know but this should have been mentioned at check out to avoid time wastage.

17 March 2023
Unprompted review
Bookblock logo

Reply from Bookblock

Hi Jessica,

Thank you for taking the time to share your feedback regarding the recent order you placed with Bookblock.

We're very sorry that the order had to be cancelled because the delivery will be outside the UK and we're currently only doing deliveries within the UK.

When we reviewed the order placed, the country code entered was still in the UK, hence why the order went through in the system.

At the checkout section, if you add the address complete with the postal code and choose the country code for Italy, there will be a message below that will display saying that we currently do not deliver outside the UK.

We also have the details stated in our Bookblock website about us not delivering outside the UK at our FAQ section: https://www.bookblock.com/faq

We appreciate the time spent with the feedback you provided and we'll use this experience to make sure we improve our services more as we're continuously aiming for.


Best,
Paige

Rated 5 out of 5 stars

Lovely selection of gifts

Easy to use website with lots of lovely gifts to choose from. Great selection of packaging from free to several pounds. Arrived quickly.

4 March 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look