Bookairfare Reviews 

I bought an airline ticket with booking id 835891 that has a confirmed eticket UF2GME on Frontier Airlines. The eticket is for $146.39 and yet my charge card has been charged $253.10. I contacted bookairfare on Tuesday, October 4 8:30 am to request a refund asap. I contacted bookairfare again on Wednesday October 5 and I have yet to receive the refund or an acknowledge of my refund due of $106.71.
It is frustrating enough to have wrong overcharges but even more frustrating when actions are not being done to correct and remedy as soon as possible.

Saturday 10/15. Hi. I appreciate the looking into but I still have not received any communication for my refund. Again I have contacted bookairfare several times since October 4 and advised 'researching'. I hope you may be able to let me know that the error has been acknowledged and my refund will be very soon. Thank you for any insight.
Dawn

After booking my fare online for a price much lower than the airline, I received a confirmation email within 24 hours, but the booking code I was provided did not seem to work on the airline's website (Iberia). I contacted Bookairfare through the online chat and within 7 minutes I was provided the correct code, which I used to verify my booking with the airline was correct.

Koby, the person I chatted with, was courteous and responsive and quickly responded to my question.

The overall purchasing experience has been great and I was able to save nearly $300 USD compared to the pricing offered by the airline. I will most definitely use this travel site in the future.

Alejandro

I made a booking less than twelve hours ago, and realized I needed to re-book at a later date. I used the online chat and Koby was very helpful. I got to cancel with no fee.

I was interested in changing my flight do to health do concerns. I recieved an answer in a day and all my questions were answered.

Quality service

I had to email them myself to ask why I had not yet been charged for my flight and they replied that my booking had been cancelled by the airline. If I had not made the inquiry myself, I believe that they would not have informed me otherwise.....

I needed tickets and was hard for me to book online. I called it in, and was helped right away - got the flight that I was stressing to get, and travel consultant it made it so much easier!! Was very efficient, pleasant and received my etickets really quick. Very happy I booked through them.

Needed tickets urgently and they were able to help

I am a very tolerant person, until I used this company. I have tried to resolve a booking issue and talked with no less than 12 people. English was not their first language and I took this in consideration and was very detailed in my concerns about adding a middle name to my ticket to match my passport. Each and every time I took the name of the person I was talking to, names were Daryl, Oscar, Jasper, Ronnie, etc. Believe me when I say there was a language barrier, so I started emailing, which I recommend if you get caught up in their web before checking the web. I am not confident that I will have tickets and of course they owe me a refund of 1900 which apparently takes 1 to 2 months to credit back ......not according to visa....get everything in writing as Visa can and wll reverse charges if there is proof of refund due. I heard from Bookairfare just today that it takes time to give refunds and I need to be aware that they are doing their best lol. I may need to have Visa return the whole 4000 and the 1900, which they will do if Bookairfare doesnt come through and have valid tickets for us.......now I expect after this comment that I will hear fromBookairfare a canned response......dont bother
GET PROMISES IN WRITING SO YOU CAN
GET A REFUND FROM YOUR CREDIT CARD COMPANY.....ASK FOR A EMAIL STATING YOUR REFUND DUE AND IF THEY CANCEL YOUR TICKETS YOU CAN GET A REFUND FROM CREDIT CARD COMPANY FOR NOT DELIVERING THE SERVICE PAID FOR. HOPEFULLY YOU READ REVIEWS BEFORE YOU BOOKED AND NONE OF THIS WILL MATTER

My response to your Bookairfare: The problem is no one told me that I was going have to cancel my reservation and get a new one, I may have been more partient with the process and I did speak with 12 people. The refund I was told would take 1 to 2 billing cycles......but never told that could be 1 to 2 months until after I complained to someone named Luke! When I told him in wrting that was too long he never bothered to reply to me that was 3 weeks ago. Now after reading all the complaints I have every right to be concerned.....why is it you think I should pay interest on the credit card .
I will concede I have my e tickets and my airline confirmation numbers but no refund

WORST COMPANY I HAVE EVER DEALT WITH.

I still don't understand why businesses committing obvious fraud still exist? I thought there was SOME sort of governing body to protect the public, but apparently not??? However, I will be filing fraud charges today.

I booked international airfare with bookairfare.com in June 2015, and a few days later, realized I had to postpone my flight for a later time. I called the company directly, and they said that was no problem (after I paid them an additional $200 penalty fee) and issued me a future flight credit in the amount of $1,178.86. Bookaiurfare.com sent me my flight credit confirmation email, my confirmation number, the full itinerary, the credit amount, the bookairfare.com contact name and email address, the expiration date of the credit (1 year from credit issuance), and ALL THE DETAILS OF MY "PRETEND" flight CREDIT.

I went to use my flight credit in May 2016 (before it expired)...and I called bookairfare.com directly to do so. Bookairfare.com 100% completely denied my credit, saying they had no record of the credit whatsoever. I told them I would immediately and very easily supply ALL of the flight credit information that THEY HAD PROVIDED ME and THEY 100% REFUSED.

So, in total, BOOKAIRFARE.COM STOLE $1,378.86 from me. There is no other way to put this except as blatant theft.

Now I have to file multiple fraud claims with the US government.

WORST COMPANY I HAVE EVER DEALT WITH. EVER.
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NEW ADDITION TO REVIEW 9/12/2016:

BOOKAIRFARE.COM: You responded to my review.
HERE IS THE EXACT EMAIL YOU SENT ME (omitting my full name):

Greetings from BookAirFare.com. We thank you for choosing us for your travel arrangements.
As per our telephonic conversation we are cancelling your booking reference 7O34XP for future credit. Please be aware that the future credit can be used by the same passenger only, on the same airlines and for the same itinerary. All travel must be completed within 1 year from the date of making the reservation.
Passenger Name: D E H (omitted my full name for privacy)
Airline: KL
Original Booking Date: 18 June 2015
Ticket Number: 006-7625582080-81
Please be advised that there will be a fee of USD 200.00 for processing this cancellation. This will be a new charge on your account. Furthermore, you will have to pay the airline change penalty along with the fare and tax difference if any, at the time of using this credit. Your credit amount is USD 1178.86
Kole // Sr. Executive
Phone: 888.856.9327 Fax :888.810.1259

Bookairfare is by far the worst travel website I have ever had the misfortune of dealing with. Bad customer service? Check. Complete lack of concern once they have your money? You bet.

But Bookairfare takes the cake as the absolute worst website because it can't even do the one things its designed to do--- book a flight. They booked COMPLETELY DIFFERENT FLIGHT TIMES for a three part flight, and when I called them to correct the error they refused to unless I paid over $1,700 dollars in fees (original ticket value was $842 for two tickets). Now I'm stuck with a three-leg flight with times that don't work, and the company is not taking any responsibility whatsoever for the error.

If you're on this site, then hopefully you're doing more homework than I did so that you can avoid this scam. Well, one time getting fleeced is bad enough for me. I'm never using Bookairfare again and I hope this review can prevent other people from making the same mistake that I did.

On June 29, 2016, I received a confirmation email from bookairfare (Trip ID 730637) for the below itinerary (copied from email), indicating current payment in full with no pending charges. The flight as indicated, began on August 26, 2016 and concluded on September 11, 2016. I had a charge of $832.60 and even bought the additional insurance. Aug 26 2016 Flight - DFW > PHL > GLA > DFW

I was notified the following day that my transaction did not clear due to a foreign website. I call bookairfare after confirming the charge with my credit card company and was told that the flight was no longer available at that price. I asked the current price, which was now $1101.86!
I asked for the same exact flight, departing August 26, 2016 from Dallas Texas to Glasgow (with a layover in Philadelphia) returning on September 11, 2016, from London to Dallas. I confirmed multiple times with the agent that not only was it the same flight from Dallas to Glasgow on August 26, but it was the same layover and all flight details as this was completed BY PHONE. I had to wait for my confirmation (Trip ID 730925).

The agent issued me a flight to my LAYOVER destination on JULY 26th, not August 26th, 2016, as the original flight from Dallas to Glasgow on August 26th required. I am now out $1101.86 due to a technician error of putting the wrong month into LAYOVER flight. The technician had my intended flight details, my prior itinerary, and my verbal confirmation that I was traveling from Dallas to Glasgow, NOT Dallas to Philadelphia a month early and then on to Glasgow. This is a vacation.

I would be in the same situation as the technicians have told me they cannot change a flight once it has been entered. I should not have to question whether there is technician error for any flights through a booking agent, and if there are, I expect resolution. I was told that there is nothing that Bookairfare can do for me, that they will not change my ticket to the original itinerary as requested, and that they will be taking my $101.86 in the process. This is a terrible agency, with terrible customer service, and I could only warn anyone against using them in the future.

I cannot delay in purchasing the ticket I require, and would request a full refund. I have also filed complaints with the Better Business Bureau. It appears from the previous post that this is an ongoing issue with this company that they are not willing to resolve technician errors and honoring the customers, but instead are willing to out their customers hundreds and thousands of dollars without accepting responsibility.

The tickets were booked by my dad over the phone, after 24 hours we received the itinerary only to discover that the return flight was different and my son's last name was spelt wrong (common sense would say, it should match the parents' last name). Tried to change the flights and last name, they said I should wait until the name of the child has been changed. I received a call saying, they cant change the last name hence my son (3 y/o) should fly as an unaccompanied minor. This is the first time I have ever heard of such non sense. I sent my son's passport photo to finally make the change, after two weeks they still spelt the last name wrong!!!!!!!! now I can't rebook because they charged me $450 for the cancellation of 3 people on top of that an additional $600 for airline cancellation (this I understand) and then additionally pay $3300 for the re-booking!!!!!!!! my anger and frustration is beyond me. I don't know why this company is still running. I ended up paying $450 just to get away from this company. I don't care about the money we lost for the actual tickets!!!

Ticket number 743336

We were relatively pleased with the pricing and scheduling at first.

However, when it because evident that we needed to rearrange some of our flights we had issues. They told us we COULD change the flights and we did everything we were asked to do.

However, when we got to the airport for our new flights, learned that our booking had been canceled and switched back to our original booking. We were not made aware of this, and even after complaining and working with them, there has been no resolution.

Bookairfare are very eager to please and responsive. Always replied to any questions we had. Looking forward to booking flights and cooperating more in the future!

I booked flights from Boston to London to fly January 4th 2016. I called BookAirFare to cancel these flights as our circumstances changed. This call was originally in November (11/6/2015), I was told that we would get a refund less a fee administered by the airline (Finnair) and that the refund would be issued within 30 days but it sometimes took longer. Due to a change in the fees they wanted to charge, you required I re-authorize cancellation on the 16th of December, which I did and have receipt of both of these requests of cancellation.

I have spent the past 8 months calling, emailing, and calling again. Every time I call I get a slightly different version of events including (but not limited to):
- we haven't received the money from the airline yet.
- we have received the money from the airline and you will receive your funds within 14 days
- There is a delay in our finance department, but your refund has been approved.
- Your refund is waiting approval from our finance department and will be issued once that is completed.
- your reservation is not found in our system
- Our systems are down we will call you back in 2-24 hours (this varies)
When requesting to speak to a supervisor
- there is no supervisor available.
- a supervisor will call you back within 3 days (I've never received a call from anyone)

Most recently July 21, 2016:
- I was told my reservation didn't exist
- Systems were down
- After 40 minutes of holding, I was told my ticket is not eligible for a refund because I cancelled after departure date.

We have now been waiting over 8 months to receive our funds from book airfare, and every time I call I get a variation of the above after anything from 10-75 minutes hold time with no resolution to the issue, I just keep calling back to check on the status of our mystery refund to be run around in circles with new and more glorious / ridiculous inaccurate excuses.

To BookAirFare.com representative asking for identification information:
Trip ID
378744
Start Date Itinerary Summary Status Reference #
Jan 04 2016 Flight - BOS > LON Reserved X3ZFPZ

my email is karen (at) thatnoiseis (dot) us

My wife and are were scared for our safety after the attack at Istanbul airport. We attempted to cancel our trip and were simply told that the airline we were flying on didn't allow cancellations. Bookairfare took no responsibility or accountability. They didn't even offer an alternative. Now my wife and I have lost over 2200$ because of a justified request to cancel our trip in lieu of very recent terrorist attacks and U.S. Government warnings not to travel towards our destination. Dissatisfied doesn't even come close to how we feel.

To BookAirFare.com representative asking for identification information:
Trip ID
Confirmation# 608215
Start Date Itinerary Summary Status Reference #3QHIU8
Jul 26 2016 Flight - HOU > HEL > HOU Reserved e-ticket*

Email: Site won't allow. I've emailed your company directly with all info.
Phone-5126710988

Jesse Reed

We bought a return flight from Boise to Copenhagen for my fiancé and sometime during here stay in Copenhagen they changed the flights and sendt us a standard email about the changes. No problem there. When we - 4 days before departure - got an email from one of the airlines they were using with an impossible schedule we started to worry. They had scheduled a layover in Chicago with arrival from CPH 5:10 pm and departure at 3:20... I know this seems obvious to some, but just in case Bookairfare does anything else than send standard reply in here... If you arrive 2 hours after your connection flight has already left, then its beyond difficult.

After talking for 30 minutes to their customer service no one seemed to understand why we found this to be problematic. Then we talked to a supervisor who told us that it was the airlines fault and not theres and so on...

In the end we just gave up. Don't ever use these guys!!

If I could give 0 stars I would. My flight from chicago to london was changed however i found out and had to chase them for the change details. Surely they should inform me. Put on hold for 10 mins and was told they dont have any supervisors on duty to register a complaint, hung up on. What company has no management? They are rude uncooperative and dont understand anything. They try and fob you off. Avoid at all costs. I used to be a customer but never again.