Bookairfare Reviews 

So happy with the service
The operator Alden was awesome in helping me with my flight itinerary. He is a reason why I completed my itinerary on bookairfare.

Easy process upon booking and helpful customer service upon calling for airline reservation number... spoke with Herman. He was very polite, professional and helpful. Thank you!

The customer service representative was very helpful and patient with my booking needs.
His help was greatly appreciated.

Horrible customer service! They over charged me and lied about the charges. Then awarded me a refund which was supposed to be received in 15-20 days. It’s now been over 40 days with still no check. The are con artists! Do Not Recommed To Anyone. WORST BUSINESS AROUND

Amazing!!! I will definitely recommend it

The positive reviews of Bookairfare are fake. This company is a total scam. They exist solely to steal your money. They are scammers. The positive reviews you see are all fake. Don't ever use this company if you really want air tickets and don't want to become a victim.

He was very helpful and had a great demeanor

All credit goes to Alden Atkinson. He is awsome !!!

I am posting this review as a follow up of my previous review. An agent from Bookairfare contacted me last week and said that as a one time courtesy they are offering me a $125 refund for the extra $225 they had charged me. I was willing to accept the same and take down the review as it was a fair thing to do for the company. An agent named Jackson helped me with the same and informed me that he is transferring the ticket to the previous agent Aden. Aden contacted me the next day and said they have processed the refund and I will receive the refund in 5 days, but should take the review down immediately. I informed him once my refund is processed I will take it down. Today I got a call from him again and he was insistent on taking the review down. He had a threatening tone to his voice and said that if I don't take the review down he will cancel the refund request. This should be the kind of customer service that one should expect from this company. I repent the time and day I decided to do business with this people. This is the highest level of dissatisfaction any company can provide its valuable customers.

Very helpful and was able to book my flight smoothly with no issues!

The service was outstanding and Aldo Atwood did a great job. He was very patient and answered all of my questions. Great customer service!

Theeeee worst ever! I bought tickets from Washington to Denmark yesterday morning...they e-mailed me a confirmation for all of the flights. I contacted the airline directly to select seats but on one of the flights, my wife and I could not sit together but grabbed them anyway and maybe try later to change seats.
I contacted the airline a few hours later and noticed the flights were not listed. The airline told me that no E-tickets were not issued for some reason and to contact BookAirfare. BookAirfare told me that my credit card did not go through and they sent me an e-mail. NO E-MAIL WAS SENT. I checked the junk mail and spam folders....nothing from BookAirfare. They did tell me that seats ($750 x 2) were still available BUT the price was now $200 more. WHAT A BUNCH OF SCAMMERS YOU ARE! AVOID! I would rather walk than fly with BookAirfare.

Alden was the most helpful and kind representative I could have asked for. In a time of need, he helped me get a ticket changed quickly and as economically as possible. He made me feel like a valued human being and I appreciate the callback to check that everything had worked out perfectly.

My husband and I reserved, or thought we reserved, two tickets to Las Vegas. Received email from BookAirfare with a confirmation number and a notice that eTicket link would follow. Two days later, email arrives saying flight is cancelled with no reason given. When I called, they said our card was declined which is BS as it's active and we use it regularly. In fact, we used to book alternate travel. The fare had since gone significantly up. In short, they lure people in with low fares, but don't actually book the flight when payment info entered. DONT USE.

If I could give zero stars I would. This is by far the worst service I have ever experienced EVER. Total SCAM - 100% DO NOT USE THIS SERVICE - I REPEAT DO NOT USE THIS SERVICE!!!! Spend the extra money up front to avoid having to deal with this provider. Terrible customer service.

Then, in their reply to my review they tell me the exact same thing I've been doing for weeks - including speaking to a supervisor. The supervisor I spoke too promised me an email that was never sent, they promised to contact the airline, which also never happened. If only they were as good at actual solving customer issues as they are at responding to reviews. At a total loss with this company - the worst I've ever used BY FAR.

Our consultant Afton went out of his way on a weekend (over a public holiday) to secure us the best possible deal for a flight from Sydney to LA. He was so helpful. Thank you

If I can give you one line of advice: DON'T DO IT

After taking my money, canceling my return flight without notice, ignoring my phone calls, and then charging me twice equaling over $2,000!

I was able to travel on my trip after I pled my case directly to the Airline manager that I was taken advantage of a company that is using their brand name to take peoples money.

I would not leave a review like this if I was not certain of how bad of a company this is. Don't put yourself through the headache, time, and MONEY.

Booked a flight with them and two weeks later I was emailed and informed that they canceled my flight (that was made three months in advance) because it had no seats available. Very unreliable. Also the email I received had [SPAM] written in the subject line, which felt sneaky. Would not recommend to anyone.

The worst company you can come across if you need a refund. One of my friend booked flight with them and cancelled within an hour, the confirmed cancellation and sent email that my friend will receive refund in 10-12 working days. its been 2 months, after several emails and phone calls even today they kept saying 10-12 working days. like a Robot feed they have to repeat doesn't matter whatever the question is.
I even asked them they ATOL Licences, guy passes me another agency's licence number (JTV) based in Birmingham (UK) - while means they do not even registered with ATOL. So be careful whatever you pay them, you are not secured i would never ever use these people and would advice everyone. Think before you use there service unless you are loaded with money, then not an issue.

Good customer care, i am happy with the way my issue was handled regarding my ticket.