BookAclassic.co.uk Reviews 

42
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Way too dodgy. The website and company collect the money before any confirmation from the car owner to the rental time and availability can be made; none of their contact links are working and thei... See more

Rated 1 out of 5 stars

This is a scam. I’ve recently used to rent my classic and they charged me a big commission, they also charged the client and they are only paying 80% of the what I was supposed to get. Because the pay... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE THIS TIN POT COMPANY Booked a vehicle over a month ago for my sons prom tonight & paid £414. Owner of the vehicle agreed to the booking, was given his email & phone number. Quick at replyi... See more

Rated 5 out of 5 stars

When I first approached Book a Classic to look at hiring my pride and joy out, I was somewhat dubious this was a good idea. However, their team were most helpful with suggestions and advice. Any s... See more

Company details

  1. Transportation Service

Written by the company

Our platform is specifically created to bring classic car enthusiasts together and foster a community where they can share their deep passion for these timeless vehicles.


Contact info

2.2

Poor

TrustScore 2 out of 5

42 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

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2.2

All reviews

(42)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole process was made easy and simple.

The whole process of receiving this booking through BookAclassic was made very easy and simple by them.
Full details were received from BookAclassic and I was given the opportunity to accept or decline. I was then given contact details with the person who booked and BookAclassic kept in touch to ensure all went smoothly. Payment was then received by me within 48 hours of booking.

20 April 2021
Unprompted review
Rated 1 out of 5 stars

This is obviously a scam

This is obviously a scam. My son and I booked a car and paid the deposit. My son was in touch with the car owner and had everything set. The owner canceled the morning of the event due mechanical issues. We never received our deposit back and I’ve left at least 3 messages with customer service and have not heard back. BEWARE!

5 April 2021
Unprompted review
BookAclassic.co.uk logo

Reply from BookAclassic.co.uk

Hi JZ,

We're very sorry to hear about your experience. We are by all means a legitimate booking platform and we will of course refund your deposit. We cannot locate the messages sent: could you please email your booking number to team@bookaclassic.co.uk and we will rectify the situation asap!

Best regards,

Team BookAclassic

Rated 1 out of 5 stars

First car we tried to book was declined…

First car we tried to book was declined the day before the booking. We then selected a second car, email classic bookings to explain what the booking was for. After confirmation and book a classics Fee being deducted no one contacted us, we had to request contact details to phone the owner. The car was booked for 8 hours for corporate media drops. After 4 hours the car broke down. The owner is only willing to refund an hour and half of the 4 hours and book a classic just don't get involved so we left having to fight for the refund! Will never use them again. All they do is operate on mail with no accountability.

19 September 2020
Unprompted review
BookAclassic.co.uk logo

Reply from BookAclassic.co.uk

Dear Dee-Anne,

We're very sorry to hear that you have had an unfortunate experience with the classic car breaking down during the event.

The first booking request you made was declined by the owner due to it being booked too short notice.

We then assisted you in finding another vehicle to book for your event. Once the booking was accepted by the owner, the contact details were available in the booking overview.

Unfortunately the vehicle broke down during the event, so we suggested coming to an agreement directly with the car owner regarding reimbursement for the missed hours of the booking. We have tried calling you with no answer, but our customer service is always available should you require further assistance. Feel free to contact us at any time on
team@bookaclassic.co.za.

Best Regards ,

Team BookAclassic

Rated 5 out of 5 stars

Excellent service

Excellent service, very user friendly for displaying your vehicles and their features and a list of all our bookings is readily available in one click. As a newer business, this has really helped us build up a good client base so far. Customer service is fantastic, very speedy response to any queries and always happy to help. Highly recommend!

11 November 2019
Unprompted review
Rated 5 out of 5 stars

Great service, very fast responds.

Great service, the customer service replied and responded on time for my inquiry, super reply speed. They also offered me many choices which was very thoughtful. I was looking at Rolls Royce for wedding, the car was chauffeured, which was amazing.

30 October 2019
Unprompted review
Rated 3 out of 5 stars

We booked a car with BookAclassic for a…

We booked a car with BookAclassic for a shoot and everything went well with the owner. The problem is that we have been trying to receive an invoice from BookAclassic and no one returns our voice messages nor our emails. We are at risk of not being refunded by our client because they keep ignoring our requests for an invoice that they must send us if we request it. I really hope this gets sorted really soon.

I would like to add that after I posted this comment I was immediately contacted by Bookaclassic's staff and they sorted the problem quickly.

On another matter, I think it should be possible to ask questions to the car owners before you proceed with a reservation, as it happens in other online platforms. Other than that, the car was perfect.

24 October 2019
Unprompted review
BookAclassic.co.uk logo

Reply from BookAclassic.co.uk

Dear Rita,

It was great chatting to you on the phone and glad we solved this issue quickly!

All customers can download a receipt of payment including our VAT number directly in the booking overview. We are sorry if our response time was slower than usual, we have not been able to locate the emails that you had sent.

We do take our customer service very seriously and hope that this issue will not reoccur in the future! Please write back to us via email if you need any further help.

Yours Sincerely,
Team BookAclassic

Rated 5 out of 5 stars

Professional & Reliable.

My cars been listed on Bookaclassic for 3 years now, no problems with the booking system & payment always arrives the week after the booking. Very professional & reliable.

13 August 2019
Unprompted review
Rated 1 out of 5 stars

Unfortunately book a classic cancelled…

Unfortunately book a classic cancelled our booking with just two days to go due to no insurance! Why advertise a car when it doesn't have the appropriate insurance? More notice would have been helpful, im sure the owner would have known straight away he couldn't provide the service and I wouldn't be frantically searching for a replacement. Will not be using again

25 June 2019
Unprompted review
BookAclassic.co.uk logo

Reply from BookAclassic.co.uk

Dear Heather,

Thank you for taking the time to leave a review.

We are sorry to hear about your experience and the short notice at which you were left to find another vehicle.

We make it clear to all the vehicle owners on our platform that they must have the appropriate insurance for the type of service offered. Our policies strive to avoid situations that you have experienced but with so many vehicles on our platform regrettably some slip through the net.

We are constantly looking to improve our processes so that this can be avoided in future.

Yours Sincerely,

Marko

Rated 5 out of 5 stars

Based on our experience in Italy

Based on our experience in Italy, we decided to choose the company while we were in England. We had a very important occassion with possible future clients so we needed a transportation company to travel with.
BookAclassic did not disappoint us once again. We asked for private chauffeur for the rented cars and they were polite and nice.
No surprise the company has the same great quality as in Italy.

20 February 2018
Unprompted review
Rated 5 out of 5 stars

Very easy booking process!

I have used this website to book a car for my wedding. The booking process was so easy and my booking was confirmed very fast. Highly recommend this website! They have also a nice selection of cars.

11 December 2017
Unprompted review
Rated 1 out of 5 stars

Likely to be uninsured for everything bar possibly weddings

This is a referal website that refers people to classic car owners. All cars used for hire and reward need to have a private hire licence (the only exception is weddings). Unfortunately, I am sure that most of the owners of the cars are not licensed vehicles and therefore their car insurance is invalid if you are injured in a crash and they do not have the appropriate checks that private hire drivers and cars have, eg enhanced MOT safety test, CRB check for driver, etc. Steer clear is my advice, and if you do want to book a car, ask for proof of Hire and Reward insurance and private hire licence number.

In response to the reply below:

National Association of Wedding Professionals: Google "nawcp guidance proms and anniversaries"

UK Government Advice: Google "Private hire vehicle operator licence outside London"

20 May 2017
Unprompted review
BookAclassic.co.uk logo

Reply from BookAclassic.co.uk

Dear Mr Wall

Thank you for your review.

Could you please let us know if you are representing a rental company? We would like to understand the basis for your injurious statements.

We can confirm that BookAclassic operates according to British law in every way.

We're more than happy to discuss any questions you may have regarding our business and how it operates. If there's anything you would like us to clarify, please feel free to contact us directly via info@bookaclassic.com.

Regards,
Team BookAclassic

Rated 5 out of 5 stars

Great Service

I used BookAclassic to find the perfect car for my wedding. It was a good way to view different options in the process of picking the right car for us. The booking was easy and everything else went smoothly. We are also using the international part of the site, to book a classic car for our summer holiday in Italy. So I recommend anyone to use this service when booking cars for events at home and for holidays!

8 February 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic!

I have had a great experience of using BookAclassic. A fantastic selection of cars, easy to book online, a speedy response and professional staff. I would definitely recommend them.

6 January 2017
Unprompted review
Rated 5 out of 5 stars

Excellent

My car was listed very quickly on your site and within one week I got my first booking. The whole process was handled very professionally and I ended up with a very happy customer.
Greg Leniston owner of RR Phantom 11.

30 November 2016
Unprompted review
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