Bonvier Reviews 461

where is my watch! It supposed to be a birthday gift and I selected the express shipping which cost me 12 euro extra and we are 2 months further no gift no watch!! not even a reply from Bonvier after mailing 10 times! This is extremely bad. To sum up: I paid everything but no gift and no response from Bonvier!!!!

Order number #10500, I ordered weeks ago, tried to contact ye in every single way, nothing back, automated email, no reply on Facebook Instagram and ye’re number doesn’t connect, I’ll be taking legal action if this is not resolved

Do not order a watch at Bonvier.

This company promises to deliver a watch in 2-5 days. I ordered one some time ago and have paid for it in advance. I have received no update. I tried contacting them via email and instagram and I get no response.

I want a watch or my money returned but I can't seem to get hold of anyone. I don't know what else to do, so I'm thinking about legal action.

Ordered my third Bonvier watch with order number #10354 on the website on 24th of June. Unfortunately, nothing has been delivered yet. Reached out several times to customer service, but no response.

As the watch is prepaid, would love to hear back from customer service what's going on?!

I placed the order on May 5 and paid fully amount and it still didn't get delivered. When I emailed them they setup auto reply. No any information about shipping? it's scammed or what?

Kundenservice ist eine Katastrophe!
Ich habe vor über zwei Monaten bestellt und bisher immer noch keine Antwort geschweige denn Ware bekommen.

Dear Bonvier Team,

I reached out to you over four weeks ago to receive information about my order status.

I’ve already spoke to my lawyer who advised me to take legal steps or file a lawsuit if I am not receiving my order or my money transferred back onto my credit card.

My order number is #10452

R. Funck

I ordered a watch on the 3rd of July (order number #10391) and it was shipped on the 7th of July, I still haven't received it, can you tell me what is going on? And when I will receive the watch?

I have sent a number of emails and I've had nothing back! If I dont hear back i will be rasing a fraud case with my bank.

Regards 

Rosie

This is my third review, only writing this because it seems to be the only way bonvier will reply. Ordered watch 5 months and still nothing. Absolute joke of a company. Do not buy

I would give no stars if I could... I’m STILL waiting for the watch to come. Said it was shipped? Nearly two months ago. Customer service is practically non existent. I’ve messaged on Instagram, Facebook, I’ve emailed and messaged through their request form on their website multiple times.
I ordered this watch MONTHS ago and was then informed at the beginning of July that it would be shipped at the end of July and got an email to say it was and still I haven’t received any tracking information or any response from their team. Do NOT shop from Bonvier, it’s a scam

Where is my watch??? Refund or deliver it order 10376

My 2nd and last review.
Don't believe anything they write here. Despite their promisses I didin't get any reply or information about the watch. I've never had anything to do with such a pathetic company. I don't think I'll ever gey the watch or my money back.

After 5 months guys we didn’t receive our order !! Order ID 9986
Don’t buy this brand i saw a lot of followers and comments on there instagram page and you should report this page because it’s the only reason that you go and buy there items!!!
What a mess bonvier what a shame!!
And trustpilot team please don’t ask us to delete our comments the people they need to know what happened with us!!

It’s almost been two weeks since I have contacted costumer service and they still haven’t gotten back to me. I was told on trustpilot that they would get back to me which they still haven’t. I still don’t have a tracking number and don’t know where my package is.
My order number is #10475.

I placed an order on 26.12.2019 and I am waiting for my watch until today. For more than half a year now, I've been receiving excuses, more excuses and no proactive action.
In total I have already written more than ten mails. Since the relaunch they promised that i will get my whatch. But the Tracking ID says it has never bin shipped. Since that no one is replying.

Althoug bonvier has commented Here on my last Post in 4th august and said that they will reach out to me nothing has happened. I have not received any mail!

If there is a capable employee, my order number: 9252

Lenard

More then 1 month i order a watch and i still did not get nothing . I tried to contact them many times , i send more then 5 emails trying to get an answer but nothing . At least refund the money if you are unable to send the products to your clients . Tottally disspoiment !!

I have purchased a watch ago a month. May be this scam so need to report on advertising and as a cyber crime. My order is 10449. They will not even reply mail so please think before purchase.

Second review related to order #9981, placed on early April 2020. My first review dated 31st July, where I said that the company is likely a Chinese scam. Bonvier signaled my comments (apparently truthful comments hurt them) and replied on 4th August, claiming that it would have followed up with my order and would have contacted me through private mail for the delivery. Meanwhile, within the website Bonvier changed the VAT % in the section "terms & conditions", reporting the Italian correct rate (I guess my review made them realize they had made a mistake, LOL!).
As I anticipated in the review of July, I received no mail nor any other contact from Bonvier, just like other reviewers have reported in their comments. This further confirms that it is a scam.
I can't wait for Amanda (or Michael, or any other name used by their bot playing customer service) to reply to this comment, saying that she will take a look! What a shame.

This is my second comment - I got response from “Amanda” a day after my post saying they will look into my order and email me.. but I was honestly not expecting them to do anything about it but I would like to cancel my order now. I do not want the watch anymore. If you could please just refund me the money. It does not take that much work to cancel and refund orders. The lest you could do if your not able to meet the “demand”.

This is just exhausting. Please just email me to cancel the order - my order number is - 10426

A month ago you promised to answer your outstanding emails, until today I have not received any information regarding the ordered watch from June. I do not recommend

Having to write another review seeing as it has still been about 5 months since I ordered. My last review got a reply saying they would get back to me by email and they haven't. It's been weeks since they replied to me on here and probably a month since I had any email from them.

Can you please just send out the product I ordered and just resolve the issue. Still haven't received any refund by the way....

Please email me about order #10298