Rivo Casino Reviews 

Three months, short version. Deposits, instant, every time. Cashouts, £140 on the 3rd, paid the 9th. £60 on the 21st, paid the 28th. Bonus, voided once, no reason beyond irregular play. Support, 4 tickets, 2 of them still open. Games, no argument. Cashier, 6 days a time, 3 times running now.

The weighting table is accurate and readable once you find it, which is the one thing working here. Slots 100%, roulette 10%, live tables nil, and the bonus is pushed hardest at people who only play live tables.

First casino I have used, 3 weeks in and the wagering still baffles me.

Wrote the dates down because I wanted to be fair about it. Withdrawal of £310 requested on the 4th, approved on the 7th, marked sent on the 8th. Bank had nothing on the 12th. Chat gave me a transaction reference which my branch said was not a valid Faster Payments reference at all. A second agent gave me a different one. Neither matched what my account history shows, and the deposit side of the cashier has always been instant, which makes the contrast harder to sit with.

Newish to all this so possibly a daft question, but I couldnt find anywhere that says how long verification takes, so I used the chat. Agent Molly said 48 hours. Its been six days. Went back, got Craig, who said the timescale depends on volume and wouldnt give a number at all. The odd part is the deposit went through in seconds and nobody wanted a document for that, which is what made me ask in the first place.

Bonus spins credited on Legacy of Dead, which the lobby search still cannot find.

right so the search box only works if you type the first word exactly. Big Bass Bonanza yes, big bass no, bass nothing at all. spent 10 minutes on the train in looking for a slot i had played the night before.

the reality check reminder is set to 60 minutes and it doesnt fire at all on the train, no signal, so a 40 minute session on the way in came and went with nothing on screen

Verification pending 6 days, deposits fine.

the deposit limit is the bit i actually wanted here and it was easy enough to set, £100 a month, done in january. worked fine for two months. then the month rolled over on the 1st and the limit was just gone, no email about it, nothing in the account notes. found out because a £40 deposit went through on a wednesday evening that should have been stopped. the settings page still shows £100 a month and nobody has been able to say why it stopped working.

Kept the transcript because I wanted the dates straight. Asked on the 2nd, from the office car park at lunch, why a £180 withdrawal had gone back to my balance. Agent Faye said documents were outstanding. Uploaded them that night. Agent Curtis on the 5th said nothing was outstanding. Agent Steph on the 8th asked for the same two documents. Every one of them was perfectly polite and none of them could see what the previous one had written, which is the part I cannot get past.

Weekly payout ceiling is £2,000 and you only discover it after a win, when the cashier quietly splits the request into instalments and every instalment restarts the pending clock from zero.

Bonus terms page changed on the 12th, the version I agreed to has gone.

app relaunched itself mid bonus round, 8 spins lost, no history entry

Cashier DOWN. Saturday night. 3rd time.

Session timeout mid deposit. Again.

so they want proof of address dated within 3 months, fine, sent the council tax bill. rejected, wants a utility bill. sent the water bill. rejected, wants gas or electric. NOBODY said that anywhere and the £140 cashout is still sat there

The promotions page says spins credit instantly. The bonus terms say within 72 hours. The help centre says next working day. All three pages carry this month's date and nobody on chat will say which one governs.

Signed up in a waiting room before an appointment, ticked the offer without reading it, and now I cannot withdraw my own £30 deposit until the wagering is finished. Is that normal or have I missed something obvious.