I ordered a forest and an individual tree. Both arrived very quickly and where in excellent condition, very impressed, worth the price. My only little bugbear was that although they were supplied w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the Bonsai, but the communication with the staff was not very successful. I was promised a Rabat Code for my next purchase because the Bonsai was smaller than promised, what was ok for me. But... See more
Company replied
The delivery was a little bit too late and the pot was damaged. The bonsai didn’t look-alike from the photo of the website. But I must say that the service was really reliable, quick and customer-fr... See more
Company replied
The bonsai tree was amazing (top quality), the family loved the gift. Packaging was top notch, considering the GLS pickup point dealer did not handle it with care, holding the box side ways when the a... See more
Company replied
Company details
Written by the company
Bonsaiwonder, founded in 2023, aims to inspire Europe with the magic of bonsai. We offer only the highest quality bonsais, carefully cultivated in the traditional way in Asia. Our commitment doesn’t end after purchase, as we are always ready to guide you in caring for your bonsai and answering all your questions. What makes us unique is our focus on premium quality and providing personalized, expert advice both before and after your purchase. However, we prefer to let our satisfied customers speak for us.
BONSAIWONDER®
Written by the company
- Where Nature Becomes Art
- At Bonsaiwonder, we believe a bonsai is more than a tree. It is a living piece of art, shaped by time, patience, and care. Each bonsai carries its own quiet story, bringing balance, beauty, and calm into your space. We are dedicated to creating an experience that feels personal, refined, and unforgettable. From the moment you discover your bonsai to the years it grows with you, we are here to guide you with genuine care and attention to detail.
- Our Community & Care
- We are building more than a brand. We are creating a community. A place for those who appreciate growth, beauty, and mindfulness. Our customers are at the heart of everything we do. We are always here to support you, offering guidance, care, and inspiration at every step of your journey.
60-day freshness guarantee!
Free shipping and pay later available
To ensure the best quality for our customers, we follow these guidelines:
(1) Thorough inspection – Before shipping, we carefully check each bonsai for diseases and pests.
(2) Secure packaging – We pack the bonsai firmly and with care to ensure it arrives safely. If something does go wrong during shipping, we will work with you to find a suitable solution.
(3) 60-day guarantee – Because we fully stand behind the quality of our bonsai, we offer a 60-day guarantee. If anything happens within this period, we will gladly help you restore your bonsai to health.
Contact info
Aalsmeer, Netherlands
- +31631075895
- support@bonsaiwonder.com
- bonsaiwonder.com
Explore our Bonsai 🛒🪴
4.2
Great
923 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 1 week
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Very good packaging !
16 February 2026
I received my bonsai tree completely…
I received my bonsai tree completely dehydrated and almost dead, losing its leaves a few days later. No protection in the packaging, delivery a week after ordering despite paying for express delivery and no compensation to remedy this. And my bonsai tree is beyond repair !
30 January 2026
Reply from Bonsaiwonder
Hi Pauline,
We’re very sorry to hear that your bonsai didn’t arrive in perfect condition. That’s absolutely not the experience we want you to have with Bonsaiwonder.
Of course, we will send you a new bonsai free of charge. 🌿
We’ve just sent you an email with more information and the next steps. Please check your inbox (and possibly your spam folder). If you have any questions, we’re here to help.
Kind regards,
Team Bonsaiwonder 🪴
No feedback or shipment confirmation
I ordered four weeks ago and still haven’t received my items or a confirmation of shipment. The only feedback I got is that it will be shipped “on Monday,” but without any clear timeline or explanation. At this point, I’m honestly not sure which Monday they are referring to.
Waiting four weeks without transparent communication or a concrete delivery date is too long and no longer acceptable. Very disappointing.
Update: I shared my order number (#BW1010589) again three days ago, but I still haven’t received any update or feedback? At this point, I would kindly ask you to cancel the order and issue a refund, as it appears that the order has not yet been shipped.
Update: My order is in the meantime 6 weeks old. No feedback from customer service, products are still not shipped - I think this is a scam. Worst online shop experience I ever had...
Thanks,
Jannik
28 January 2026
Unprompted review
Reply from Bonsaiwonder
Dear Customer,
We are very sorry to read about your experience and understand your frustration.
To our knowledge, all orders have already been shipped. Over the past few weeks, we deliberately postponed shipments to Poland because temperatures were as low as -15°C. In such extreme cold, bonsai trees would unfortunately arrive frozen and severely damaged. We chose to wait to prevent your trees from arriving dead.
The weather conditions have now improved, and we are able to safely ship to Poland again.
We also noticed that the review was left anonymously. Could you please share your order number with us? It starts with #BW. This will allow us to locate your order immediately and provide you with a clear and concrete update.
Again, our sincere apologies for the inconvenience and the lack of clarity. We truly appreciate your patience and would like to resolve this for you as quickly as possible.
Kind regards,
Team BONSAIWONDER🪴
Best Service I experienced in…
Best Service I experienced in comparison to other suppliers.
Bonsai looks exactly the same as on their internet site.
Packaging was perfect.
No damages on the Bonsai.
Fast delivery.
Many thanks
9 February 2026
The shipment arrived super fast
The shipment arrived super fast. Unfortunately my Bonsai got damaged because the delivery guy threw the parcel over our gate while it was freezing outside. It must have laid there for a few hours and the tree got damaged. But after contacting Bonsaiwonder the replied swiftly and sent me a replacement tree which came in perfect condition. Absolutely perfect packaging. I would absolutely recommend this purchase. Maybe add a maple bonsai to the product line. That would be my request.
3 February 2026
The packaging was excellent
The packaging was excellent. The product is also exactly as pictured. Thank you for the careful packaging.
4 February 2026
Paid for Speed Delivery—Received Delays and No Accountability
I ordered a bonsai as a gift for a business partner. The company advertises 1‑day delivery, so I placed my order two days in advance and paid almost €9 extra for speed delivery. Despite this, Bonsaiwonder only handed the package over to GLS two days after my order, resulting in a total delivery time of three days. By then, my business partner had already left the country.
On the day I urgently needed the package delivered, I called several times—no one picked up. My voicemail messages were ignored. I received an email response only a day later, simply stating the package would arrive on day three.
When I explained the problem again and expressed my dissatisfaction, they refused to acknowledge any responsibility or offer an apology. They blamed GLS, even though their own email admitted they had shipped the package two days after my order.
They advertise 1‑business‑day delivery but did not deliver on that promise. They charge extra for speed delivery without providing any added value. And they show no accountability or customer care.
Overall, a very disappointing experience. I cannot recommend this company.
3 February 2026
Quick and according to expectations :))
28 January 2026
Bonsais were wonderful
Bonsais were packed professionally and delivered in perfect condition. The quality of the bonsais is really tip top.
2 February 2026
The bonsaitree was very dry.
1 February 2026
Absolutely dissappointing
Very disappointing order. The tree arrived with the pot broken across its entire length, and the tree itself looks completely different from the photos. The shape does not match what was advertised, and there was no label or code attached, so I cannot verify that I received the correct item. The pot is also different from the one shown in the pictures. Overall, nothing matches the product description or images.
Still waiting for the customer support to reply on the refund inquiry…
4 February 2026
Unprompted review
Long time waiting for the goods are…
Long time waiting for the goods are inside at home.
19 January 2026
Different pot, no service.
The Tree was in a bad shape. The pot was bright blue instead of black. The Service did not solve the problem.
29 January 2026
Leaves are dead. Looks pretty bad as a present. :/
1. The delivery was really fast only 3-4 days and the packaging was pretty good as well. Still the bonsai arrived in a really bad condition. I hoped it would recover the following days after the delivery, but it didn’t. All the leaves are dead and i am not sure if they will grow back or if it is hopeless. (Also it was ordered as a gift)
2. Price: i found the same tree on amazon for half the price, so now it is double the frustration that i paid so much more even though the tree still arrived half dead…
23 January 2026
Unprompted review
Good quality product.
11 January 2026
Costumer service and packaging were…
Costumer service and packaging were amazing, definitely recommended.
11 January 2026
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