Bon Labo Copenhagen Reviews 113

Reply from Bon Labo Copenhagen

Dec 15, 2025

Dear Mikael,

Thank you so much for your kind review 🙏

We’re happy to hear that both the quality and delivery met your expectations. We put a lot of care into everything we do and it’s always encouraging to hear that it makes a difference 💛

Best regards
Team Bon Labo

Reply from Bon Labo Copenhagen

May 22, 2025

Hi Bob,

Thank you so much for your honest and thoughtful review – it really means a lot to us. 🙏

We know there’s no shortage of supplement ads out there, so hearing that you gave us a chance – and that it’s made a real difference for you – makes all the work behind the product worthwhile.

Improved sleep and steady energy are exactly the kinds of benefits we aimed to support, so it’s incredibly rewarding to hear you’ve felt it firsthand.

Thanks again for your trust and for sharing your experience – we’re truly glad to have you with us. 💚

Warm regards,
Team Bon Labo

Reply from Bon Labo Copenhagen

Mar 17, 2025

Hi Jessica,

Wow, thank you so much for your amazing feedback! 💚 It truly means the world to us to hear that you love Tiger Sharp Mind and that it’s one of the best supplements you’ve tried.

We’re thrilled that you’re enjoying both the taste and the benefits! And yes – we’re definitely working on new exciting products, so stay tuned. 😉

Thanks again for your trust and for recommending us – we appreciate you! 🙏

Best,
The Bon Labo Team

Reply from Bon Labo Copenhagen

Dec 12, 2024

Hi Justin,

We’re sorry you feel disappointed. Let’s set the record straight for anyone reading this:

On November 4, 2024, you purchased “Tiger Sharp Mind” as a monthly subscription product, not a one-time purchase. This was clearly stated on our product page and again on the checkout page before you clicked “Pay now.”

Our system sends an email prior to each recurring shipment, allowing customers to cancel or make changes before any charges occur. According to our records, this notification was successfully delivered to your email address December 3. “Successfully delivered” means your email provider acknowledged and accepted the email, placing it in your inbox or a related folder — this is not something we have control over after it leaves our system.

You’ve stated you never received the notification about the upcoming shipment. However, the screenshot you provided yourself of your inbox shows emails from us on December 4 and December 5, which contain information about your upcoming delivery. Had you contacted us before December 9 — when the package was dispatched — we could have canceled the order and refunded you. You contacted us December 10. Unfortunately, once the package leaves our facility, we cannot stop it.

We understand it’s frustrating if you missed the cancellation window, but it’s not accurate or fair to claim we charged you without your knowledge. You selected a subscription product, and we followed the standard procedures you agreed to at checkout. It’s also not right to call our company “shady” or label us as a “scammer.” We have done everything transparently and according to our policies.

We always aim to maintain honesty and treat our customers respectfully. We understand that you’re upset, but we must address the language you’ve used in your emails to us. You resorted to repeated insults and profanity. Throughout this, we have remained professional and tried to clarify the situation. We ask that you treat our team with the same courtesy and respect that we extend to you.

While you’re free to share your dissatisfaction publicly, we hope potential customers will consider all of the facts. If you need assistance in the future and can communicate respectfully, we’d be happy to help.

- Bon Labo Customer Service