I use Bond Lovis every year for my Public Liability insurance. Initially I struggled to find a policy which suited my specific needs but Lorraine at Bond Lovis was able to find the right policy at a v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been fortunate to have had Lorraine Thomas as our broker for a number of years; she has always been very friendly and helpful. Year after year, she has secured insurance cover that fulfils ou... See more
Company replied
The service is great, reminders and quotes arrive in plenty of time to make plans and it's easy to contact the team for advice. I've used the company for some years now and always find each member of... See more
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I am made to feel as if the person who deals with my annual renewal does care that I am looked after. Not a common felling as most companies seem to have become very impersonal.
Company replied
Company details
About BondLovis
Written by the company
Here at Bond Lovis we pride ourselves on being able to offer you a commitment to always provide the highest level of service combined with highly competitive rates and a wealth of insurance experience.
Reputations are not built overnight and we are proud of our roots tracing back to East London over 50 years ago. In 2004, Specialist car, home, van, commercial & fleet insurance brokers, Bond Lovis became part of the Prestige Holdings Group and Abbey Insurance Brokers. Abbey are one of the largest Insurance Brokers in Northern Ireland and has a huge network of clients.
Prestige are also a very large company and the group manages to meet all corners of the insurance world with it’s underwriting and retail operations providing all types of cover in UK and Eire across many different platforms. Bond Lovis now have the benefits of a huge National insurance operation whilst still being able to act as a provincial High Street broker.
Reputations are not built overnight and we are proud of our roots tracing back to East London over 50 years ago. In 2004, Specialist car, home, van, commercial & fleet insurance brokers, Bond Lovis became part of the Prestige Holdings Group and Abbey Insurance Brokers. Abbey are one of the largest Insurance Brokers in Northern Ireland and has a huge network of clients.
Prestige are also a very large company and the group manages to meet all corners of the insurance world with it’s underwriting and retail operations providing all types of cover in UK and Eire across many different platforms. Bond Lovis now have the benefits of a huge National insurance operation whilst still being able to act as a provincial High Street broker.
Contact info
Alexander House, Honywood Road, SS14 3DS, Basildon, United Kingdom
- 08000 113 444
- enquiries@bondlovis.co.uk
- bondlovis.co.uk
Why not try us today for a quote
4.8
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Customer Service
27 March 2026
Reply from BondLovis
Thank you for your review. We're really pleased to hear you had a great experience with our customer service. We look forward to assisting you again.
Quick and professional response to my query
Quick to respond to my query and in obtaining an acceptable quote
17 February 2026
Reply from BondLovis
Thank you for your review. We're pleased to hear that we were able to respond quickly to your query and secure a quote for you. We appreciate your feedback and look forward to helping you again in the future.
Reply from BondLovis
Thank you for your review. We're pleased to hear that you feel we're always there to help. We look forward to assisting you again in the future.
Insurance is heavily weighted towards the insurer.Chris’ support was excellent but the…
Chris’ support was excellent but the insurance industry revealed its darker side! They don’t trust punters to declare the correct info and avoid all unnecessary claims. The terms and conditions can be summed up as “ you pay, we’ll search for every excuse to avoid your claims”
12 February 2026
Reply from BondLovis
Thank you for your review. We’re really pleased to hear that Chris provided excellent support throughout — we’ll be sure to pass your comments on to him.
We understand that insurance terms and conditions can sometimes be frustrating, particularly when it comes to claims. Our role is always to guide our clients clearly through the process, explain requirements upfront, and advocate on your behalf wherever possible. If there’s anything further you’d like to discuss, we’d be more than happy to speak with you directly.
Reply from BondLovis
Thank you for your review. We're really pleased to hear you find our team helpful and efficient. We truly appreciate your support and look forward to assisting you again.
Very happy
Very quick and eficient in adding another vehicle. Great job Jodie Jordan!
13 February 2026
Reply from BondLovis
Thank you for your review. We're pleased to hear that we processed your additional vehicle efficiently. We'll be sure to pass your kind comments on to Jodie.
Been dealing with bond lovis for years…
Been dealing with bond lovis for years honest, reliable and totally good at what they do
16 February 2026
Reply from BondLovis
Thank you for your review. We really appreciate your kind words about being honest and reliable, that is exactly what we strive for. We look forward to assisting you in the future.
Clear and timely communication
Clear and timely communication. Quick response to query.
27 January 2026
Reply from BondLovis
Thank you for your review. We're pleased to hear you found our communication clear and timely, and that your query was dealt with quickly. We appreciate your feedback and look forward to assisting you again.
Good friendly discussion with speedy…
Good friendly discussion with speedy response and delivery of renewal information
23 January 2026
Reply from BondLovis
Thank you for your review. We're pleased to hear you had a good, friendly discussion and that your renewal information was delivered quickly. We appreciate your feedback and look forward to supporting you again.
Jodie Jordan from Bond Lovis
Jodie Jordan from Bond Lovis , as usual, is easy to talk to and gets things done post discussion. May this continue . Thank you
26 January 2026
Reply from BondLovis
Thank you for your review. We're really please to hear that Jodie deals with everything efficiently. We will pass on your comments to her. We look forward to assisting you in the future.
A local, personal service
Jodie knows her stuff! Plus she saved me a lot of money. Well done to you!
23 January 2026
Reply from BondLovis
Thank you for the review. We're delighted to hear Jodie's expertise helped you. We'll be sure to pass on your kind words to her. We look forward to helping you again in the future.
Cheap swift and sorted very quickly
27 January 2026
Reply from BondLovis
Thank you for your review. We're glad we could get everything sorted quickly and at a competitive price for you. We look forward to helping you again in the future.
Insurance for thatched house
Louise Vann was helpful with her guidance and assistance throughout.
Much appreciated 👍
22 January 2026
Reply from BondLovis
Thank you for your review. We're please to hear that Louise was helpful and able to support you throughout. Your feedback is appreciated and we look forward to helping you again in the future.
Reply from BondLovis
Thank you for you review. We're please to hear you were happy with our quick response and look forward to helping you again.
Reply from BondLovis
Thank you for your review. We're please to hear you were happy with our service and look forward to assisting you again in the future.
Reply from BondLovis
Thank you for your review. We're delight to hear that you received an excellent service. We appreciate your feedback and look forward to helping you again.
Reply from BondLovis
Thank you for your review. We're glad you found our team helpful and friendly. We look forward to assisting you again in the future.
Very good insurance providers
Very good insurance providers
Easy to work with would 100 percent recommend
15 January 2026
Reply from BondLovis
Thank you for your review. We're really pleased to hear you found us easy to work with and would recommend us. We appreciate your support and look forward to helping you again in the future.
An average service
An average service: they email you the amount you have to pay for insurance cover ; you pay.
8 January 2026
Reply from BondLovis
Thank you for your review. We're sorry to hear that your experience felt average. We always aim to provide a more proactive and personalised service. We appreciate your comments and will take them on board to help us improve.
Reply from BondLovis
Thank you for your review. We're glad we could help you with making changes to your level of cover and ensure everything was sorted smoothly. We look forward to assisting you again in the future.
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