Since being on MJ for just over a year I moved over from Curate - I can’t express how impressed I am with Bolt, Jesse has been amazing with the check-ins making sure I’m staying accountable and just... See more
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Review summary
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Reviews shaping this summary
Bolt pharmacy have been excellent with their care and support with my continued weight loss. I feel secure in the knowledge that I’m using a genuine product as you see some shady products online. If y... See more
Starting from the beginning, back in March. The initial assessment was thorough, as it should be for any prescribed medications. Since then, I had to get in touch with the team at Bolt quite a few tim... See more
They are very good at reminding you when to purchase your next doses but not so good when you need a replacement sharps bin. They just point you to your local authority or require you to pay extra.... See more
Company replied
Company details
Written by the company
Prescription treatments available by simply filling in our online consultation form and having medication delivered discreetly to your doorstep. We provide treatments for weight loss, erectile dysfunction, men's health, women's health, travel health, and a variety of other conditions. Our company mission is to make prescription treatments accessible in a way that is quick and easy whilst prioritising safety above all else. Bolt Pharmacy is a GPHC registered pharmacy in the UK and all medication is checked and dispensed by our team of experts including qualified clinicians and pharmacists.
Contact info
Unit 3C Frontier Park, Frontier Avenue, BB1 3AL, Blackburn, United Kingdom
- hello@boltpharmacy.co.uk
- boltpharmacy.co.uk
4.5
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Everything is easy to do
10 July 2026
Just great all over
8 July 2026
Unfortunately I was delivered the wrong…
Unfortunately I was delivered the wrong dose of medication back to the lowest dose when I moved to Bolt. Very unclear process on needing to upload previous prescription and before I had checked my emailed the incorrect dose had been sent and now am out of pocket as can’t return and on a lower dose than I need. I can’t afford to buy another dose so my weight loss journey has taken a dip and am not at all happy. The ‘help’ from Bolt has been going round in circles for a week and thought they were going to review to help me but now saying they can’t do anything even though it’s their process that has failed.
3 July 2026
Unprompted review
Reply from Bolt Pharmacy
Moonhay, we're sorry to read this. After moving to us, this isn't the experience you should be writing about.
We hear your frustration around the dose you received and the follow-up since. Someone from our escalations team will be reaching out to you personally to look into your account.
The Bolt Team
Always arrives on time !
7 July 2026
It’s all easy to do
It’s all easy to do, I’ve subscribed so it just carries on automatically
10 July 2026
I’ve been really impressed with the customer service of Jesse
I’ve been really impressed with the customer service since signing up with Bolt Pharmacy. From day one, I’ve had the support of Jesse, who has been so unbelievably kind, friendly, patient and helpful throughout the whole process. She’s gone above and beyond to make me feel comfortable and reassured, patiently answering the countless questions I’ve had about my prescription. She’s checked in with me multiple times, and even when I was going through some personal issues, she remained just as helpful and kind.
As for Bolt Pharmacy itself, the service is efficient and fast, and I really appreciate being kept updated with regular notifications — exactly what I’d want and expect.
Overall, I’m extremely happy with my experience, and I wanted to leave this review because I believe Jesse truly deserves the credit and recognition for the outstanding support she’s given me.
13 July 2026
Unprompted review
Non Delivery for 3 days with Concerns Not Addressed Fully
Non delivery for 3 days, Concerns Raised with No Resolve.
My first Bolt order was confirmed as dispatched on Friday 10th July, to be delivered by Royal Mail tracked 24 service.
I have now awaited for this order across Sat, Sun and today (Mon). Throughout this period, I’ve been unable to see tracking progress online, due to the Royal mail app not updating since dispatch, which in itself has been very frustrating.
Upon contacting Bolt today (Monday) via email, I expressed my concerns regarding the prolonged delivery process, including the feasible effects on the stability of the product, especially as the general UK temperature has been extreme, with Sat reaching in excess of 30 degrees and up to 33 degrees in some areas.
During this period the Royal Mail app continue to merely state “the parcel is in transit”. So this could have sat in a hot royal mail van for days.
Either way, as the 72 hour cold chain is now compromised, medication is deemed to be rendered unsafe or ineffective, and this will also render the refrigeration of the product void, so not enabling storage prior to choosing first use.
To this I will refuse the parcel if this does arrive tomorrow (Tues) or thereafter.
As much as Bolt acknowledge the discrepancy with the postal system, they do not seemingly want to accept responsibility for this by resolving the situation. Their responses have left me frustrated, through a series of message tennis and reasons as to why a refund may not be viable until fully assessed.
This package from Bolt Pharmacy has now been held by the courier for over 72 hours, and as stated the medication's strict cold chain has been compromised.
I would therefore appreciate a resolve from Bolt on this matter asap, and kindly request an immediate refund in full to follow, as I do not wish for a replacement.
Thank you
13 July 2026
Unprompted review
Reply from Bolt Pharmacy
Noodle, we're sorry to read this. After three days waiting with no clear update, this is not the experience you should be writing about.
We can see there are two different issues here — first, the delivery delay itself, and second, your concern about the medication's viability after days in transit during high temperatures. Both need direct account follow-up with someone who can review the full picture and discuss next steps with you properly.
Someone from our escalations team will be reaching out to you personally to look into your account.
The Bolt Team
Great company with great prices
Great company. They keep in touch with you. If you have a query, they are good at replying
The prices are really good.
13 July 2026
Easy to use weight going off as…
Easy to use weight going off as expected bolt have been very helpful
13 July 2026
I get text reminders and if I have…
I get text reminders and if I have query they respond very quickly & always manage to answer me query and help with my deliveries when I have had to go away . They appear knowledgeable & kind
10 July 2026
It's nice to know that all checks are…
It's nice to know that all checks are done with your GP before prescribing and one prescription has been confirmed it's very easy to re-order.
13 July 2026
Firstly your reminders for the next…
Firstly your reminders for the next order....we get so caught up in life it's easy to forget, thank you. I have found my experience with Bolt Pharmacy, easy, professional and courteous.
13 July 2026
items arrive promptly
items arrive promptly, questions were asked before I restarted treatment
10 July 2026
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