Bols Cocktails Webshop Reviews 502

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

The Level 1 - Advanced Course (3 separate days - Spirits, Mixology, and Techniques) is exactly what I needed to push my skills and knowledge forward. It exceeded my expectations and I'm so pleas... See more

Rated 5 out of 5 stars

Kudos to the enite Bols crew! Balthazar and Kimley were the highlight of this class, both of them with a lot of specific knowledge, skilled, funny, with clear explanations, nice and kind in general.... See more

Rated 2 out of 5 stars

After 5 days still no mail that order has been sent. No answer on mail, when delivery will approximately take place. Needed it for a special occasion, but don't think it'll arrive in time. A short inf... See more

Rated 5 out of 5 stars

One of my fav. products arrived as promised and very well packed to my hotel in AMS. A shortcoming though - is that you only ship within Netherlands - and it's rather remarkable that it should be so... See more

Company replied

Company details

  1. Liquor Store

Written by the company

Bols is the world's first cocktail brand and in our webshop, you can find everything you need to create the best cocktails at home or in the bar! We have around 40 liqueur flavours, authentic genevers, Amsterdam gin and delicious vodka. Our tools and glassware help you to perfect and serve your cocktails to the fullest. Rather take the easy road? Then check out our amazing ready to drink cocktails in handy cans or tubes. Perfect for on the go or when you don't want to play the bartender at your own cocktail party. Our cocktail gift packages are beautifully wrapped and amazing to surprise your loved one(s) with. In other words, an all-in-one online shop for the most delicious cocktails!


Contact info

3.9

Great

TrustScore 4 out of 5

502 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

Online ordering is very simple and the delivery is quick. Customer service is outstanding - I had a small issue with my order and it was solved with incredible kindness from Bols.

13 January 2021
Rated 5 out of 5 stars

Excellent service

I ordered the beautiful Bols tulip glasses to be shipped to the U.S. the week before Christmas. I was shocked that they arrived 4 days before Christmas, and that all 6 arrived in perfect shape!
I recommend ordering from the Bols website to anyone who is looking for quality product and service.

29 December 2020
Rated 3 out of 5 stars

Very easy and nice webshop

Very easy and nice webshop.
Some improvements: If it is any issue on the order please reach out the customer as soon as possible, instead of waiting the customer contact you.
My order had to delay because you had run out from 2 out of 4 of the items, I ordered. This is understable but please reach out to ask what the customer prefers to happen with the rest of the order.
Though, you replied very fast when I send you an email asking what is the status of my order.

Regards,
Akis

26 December 2020
Rated 5 out of 5 stars

Perfect

Perfect , I don’t have any complains. I will order again.

25 December 2020
Rated 5 out of 5 stars

Super!

Even in the busy time before Christmas, the delivery was very fast! Super!

22 December 2020
Rated 1 out of 5 stars

I ordered two tulip glasses as a gift…

I ordered two tulip glasses as a gift for my brother in-law but, the packaging was poor and one of the glasses was broken almost to a powder. :(

3 December 2020
Bols Cocktails Webshop logo

Reply from Bols Cocktails Webshop

Dear Angelica,

We're sorry to hear that one of the glasses was broken! That is of course not the intention. We will send you a new glass as soon as possible.

Best regards,

Marieke Kraan
Lucas Bols

Rated 5 out of 5 stars

Well done!

Well done!

Nice gift ideas with the selection of cocktails. I'm sure they will be a hit!

23 November 2020
Rated 1 out of 5 stars

I haven't received my order

I haven't received my order. The delivery time was 48 hours. However, it's been 8 days already and I haven't received my cocktail kit. I ordered it to participate in a cocktail workshop, but I had to miss it as the parcel wasn't delivered on time.

12 November 2020
Bols Cocktails Webshop logo

Reply from Bols Cocktails Webshop

Hi F.
Wat vervelend om te horen dat je order nog niet binnen is! De order is op 4 november verstuurd, maar ik kan middels de tracking zien dat er wat mis is gegaan tijdens de verzending. Ik ga hier direct achter aan en ik hou je via de mail op de hoogte van de status.

We doen ons best om dit zo snel mogelijk op te lossen.

Met vriendelijke groet,

Marieke Kraan
Lucas Bols

Rated 3 out of 5 stars

The glass cocktailtubes were sent in an…

The glass cocktailtubes were sent in an enveloppe. This caused the box to be damaged. It was a gift for a friend of mine. It wasn't very clear on the website where to enter the billing address and where to enter the shipping address. Immediately after I placed my order, I realised I flipped the addresses. I sent them an email (on Friday, the minute after I realised the mistake) stating the mistake, and I received an email back on Tuesday, when they already shipped the package. In the meanwhile, I had already sent them another email, asking them to switch the addresses. I then let them know that the box was damaged, and that it was unfortunate, because it was a present. I never received an email back. My friend liked the present though, that was a plus.

4 November 2020

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