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Ledige lejligheder, rækkehuse, huse i København, Odense, Århus og Aalborg. Find billige lejebolig i hele Danmark med det bedste udvalg. Lej en bolig idag!
Denmark
Cancelled my subscription over the phone 3 months ago because the website was not working. Saw today that I have been charged 299DKK three times after I cancelled. Contacted support (Camilla) which was super aggressive, does not read what I write, says they have no phone number, and just closed the support ticket without being done, and does not want to provide a refund. Reported to the consumer council and awaiting further actions.
Tak til Camilla for god service! Hurtige og utfyllende svar :)
Reply from Boligdk
Hej Siri 😍
Jeg skulle hilse og sige tusind tak for anmeldelsen 😍❤️
Du må have verdens bedste aften 🥰☀️
Anja - Kundeservice 🥳
This is the worst f**ing subscription website I have ever seen. It charges you 9DKK for signup, which is fine, but then you cannot cancel your subscription straight up afterwards, due to bogus reason. Not to mention, the link to contacting a landlord redirects you to a link on DBA which does not even exist. I ask the mods on Trustpilot to not censor/remove this review, because it shows the real frustration most users must feel when they interact with this garbage. I don't understand how boligdk.dk are allowed to function. It's blatantly false advertising. Run away from this!
The worst customer service I have ever had to deal with!!!! Absolutely nightmare!!! My subscription has been automatically renewed but I cancelled that within 24 hours since the automatic purchase, therefore, had a right to get my money back. Even though it is written in the terms and conditions of this company the customer service (Camilla) chose random excuses, why they won't return the money which doesn't belong to them. She even confirmed that I have the right to get my money if the cancellation was made within 24 hrs but where is the refund? Nowhere!!!! After 3 days of wasting my time on this ignorant customer service, I haven't received any reasonable proof or reason why they keep my money and didn't refund them. I am disgusted by these thieves to the highest level and definitely do not recommend to use their services in order to protect your own money!!
UPDATE: The ,amazing' customer service is ignoring the messages on purpose. They closed the case that I have no rights to get my money back and tried to flagged my review as non-genuine experience. I guess that shows what kind of company is this.
EDIT: My package has started 16.1.2021 00:02 and unsubscribed 16.1.2021 17:17. So Anja, Please check the case better next time before you answer. You have complete log of my activities where you can see that the account has been used after 16.1. only for contacting you to get my money back. Since then you have dedcided to lie and send random excuses.
Reply from Boligdk
Hi Lucy 🥳
I have read your customer service set and looked at your activity log.
And no, you do not unsubscribe 24 hours after your purchase.😅
You sign up: 17-10-2020 18:42
18-10-2020 18:42 = 1 day
19-10-2020 18:42 = 2 day
20-10-2020 18:42 = 3 day
21-10-2020 18:42 = 4 day
22-10-2020 18:42 = 5 day
- Your benefits package renews: 23-10-2020 02.00 💕
❌You unsubscribe: 23-10-2020 14:00.☀️
However, you still choose to use your benefit package after renewal😅🐣
Have a lovely day 🥰
Anja - Customer service
Without doubt the worst portal to use if you want to find a new home. Not only do they post a bunch of apartments, that are already rented out - they also charge you a shitload of money. Don’t go there.
Reply from Boligdk
Hi Nicolai🐣
We're sad to hear that 😔☀️
I can see you have searched in Copenhagen where the supply is extremely small in relation to the demand and you have to expect it may well take more than 4-5 days to find a home there 😊
You have always had the opportunity to write to our customer service who could come up with some good advice for your housing search and you are still welcome to write to us even though you are no longer a customer of ours 🙌🏻
You must have a nice day
Anja - Customer service
I trialled it for 9dkk for 5 days, tried to cancel my subscription after before they charged me 299dkk. It wouldn't cancel and when I did manage to they already charged me for an unwanted subscription.
I contacted them on the day about it, and received an EXTREMELY RUDE response, telling me I was lying and it was my fault.
Totally rude, corrupt, money grabbers, and for nothing as there service was rubbish anyway - got ZERO help in actually finding a new home - just ripped off. DO NOT USE!!!!!
Reply from Boligdk
Hi Natalie, 💕
I have now read your support case.😊
Of course, if you had unsubscribed yourself, we could not withdraw any money.👀
We have a log that shows exactly what you are doing on the page.
You have used the benefit package to write to lots of landlords and even received responses from many.❤️
Furthermore, you have been informed correctly and you knew what you signed up for! 😃
⭐️We clearly state that our product is a subscription, as well as the price of the subscription, the following places:
💕1. In our Terms and Service, which you confirm when you create your profile and when purchasing the product.
🙈2: On the page where you buy the product.
🥳3: In the confirmation email you receive, after purchasing the product.
The first period is 5 days, to try the service and see if you want to continue. However, you are responsible for unsubscribing yourself - just like any other subscription service.🐣👀
Have a lovely day
Anja - Kundeservice 🤩
All the announcements take to an external link, which in 90% of the cases are taken from DBA… I do not get it why people should pay for a service that delivers only ads from other free websites…
Moreover, the announcements are not 100% correct, and the information is mostly wrong just so it makes people pay ….
BAD BAD BAD
Reply from Boligdk
Hi Alexandra😍
I think you have misunderstood our concept😅
We collect all available rental homes from all over the internet to give our customers Denmark the best overview of the rental housing market 🌸
In addition to this, we have 100 people who create their homes exclusively on BoligDK, you will not find these ads on other portals. 👀
Really good day🙈
Anja - Customer Service💕
First they kept pulling money from my account for 8 months after I cancelled my subscription. I emailed them and they were hostile. I left a negative review, and all of a sudden they pretended like they never saw my initial emails and wanted to refund me. I changed my review to neutral, and they reported it as fake and told Trustpilot I have never been a customer of theirs and never been in touch with them. Obviously my review is still here because I could easily prove my case to Trustpilot.
This website is a complete scam and the people running it are horrible, scamming and manipulative liars.
Edit 2: Again Boligdk have reported my review. For what? This review contains nothing but the truth. I have tried to contact them several times regarding them reporting of my review, but they don't respond. There is nothing untrue about this review so please stop reporting it.
Response to Boligdk: I emailed you when you reported this review as fake. I was scolded, told to go to hell, told I'm a crazy B who needs to calm down. I honestly was already struggling with anxiety and I had huge financial issues, and your stealing 4000kr from me and then being so mean when I complained made me really mentally ill. I cried for weeks and was so scared and sad. I politely asked for the phone number of a manager so that I could speak to someone properly and get a proper answer from you that wasn't agressive, but you were agressive and rejective through the whole thing. You are horrible people. Writing a happy and fun response to this isn't helping your case. You stole my money. Then you told me to go to hell and wouldn't let me speak to a manager. You should all be ashamed. You have been trying to report my review as fake at least three times. This is a very real review and my experience with you has been guesome.
Refunding the money you illegally stole from me is not giving good customer service. You stole and then called me bad names when I complained about it. If you wouldn't have refunded me I would have reported it to the police, as easy as that. You refunded my money because you knew this. You steal until someone notices, and then you pretend like you're good people for refunding the money you stole. If you continue to try to remove my review I will report this all to the police. I'm not scared and I will not back off when something this unfair and illegal is happening.
Reply from Boligdk
Hi Ava,
Love this review 😍
Thanks for the whole one star ❤️
I just read your support case and I can funny enough see we have fallen down and admitted it is our customer service that has made a mistake😅
❌You have been refunded 8 months 🙌🏼☀️
So your claims about us cheating, lying, etc. do not fit anywhere.
On the other hand, we stand by if we have made a mistake, which we have done in your case and therefore we have refunded you ALL your money even though you have used our portal.
But still you scold us - What else are we going to do? 😅
You have been refunded all your money but are still not satisfied😂
You just have to have the best day in the world Ava 😍
Anja - Customer service
BoligDK helped me find an apartment in Copenhagen. The website is really nice and easy to use.
Reply from Boligdk
Hi Benjamin,
Thanks for your 5 star review, we really appreciate it! : D
Have a nice day
Anja / Customer Service
Fast and effective service. As a person from outside Denmark, finding accomodation in a new country is sometimes a stressful process, but Boligdk made it nice and easy.
Reply from Boligdk
Hi Josh,
Thank you for your review and we are happy for your good experience with our portal :)
Have a lovely day
Anja / Kundeservice
Reply from Boligdk
Hi Oscar,
Thank you very much for your review we are glad our site fell in your taste! :D
Have a nice day
Anja / Customer service
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