Amazing experience. We were unsure about the product, but the staff provided good help. They understood our requirement and helped in making the decision.
Company replied
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See what reviewers are saying
We bought a sofa, coffee table, pillows, and a dining table at Bolia Lillestrøm and we’re very happy with the whole experience. The store has a great sense of design and style, with an inspiring atmos... See more
Company replied
I purchased an outdoor furniture cover (with the name of Hicover) for a Swing Bench that was described as 600 denier. The item when compared with swatch was not of that thickness and had no internal s... See more
Company replied
Very nice customer experience at the shop (Bolia Trondheim, Solsiden). Clearly top quality products. It is expensive but these items are designed to last for decades so it is totally worth it.
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Velkommen til Bolia. Et skandinavisk designunivers inspirert av den foranderlige naturen som omgir oss. Våre design er utformet av anerkjente designere fra hele verden og håndlaget av dyktige møbelsnekkere – kun ved bruk av de beste og mest holdbare materialene. Tidløs design som er skreddersydd for deg og produsert for å holde i generasjoner.
Written by the company
Contact info
4.5
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
good service and very helpful staff in …
good service and very helpful staff in Trondheim butikk
we hope that customer service can sort out are Norwegain VAT rebait
issue .
Best regards
James Robinson
2 February 2018
Unprompted review
Excellent service
Excellent service, beautiful product, excellent quality. Five stars
31 January 2018
Unprompted review
Skuffende service for en profilert …
Skuffende service for en profilert design butikk ☹️
Bomtur og manglende beskjed på leveransen
23 January 2018
Unprompted review
Lovely design
Lovely design, got some good deals in sale, and delivery was quick and efficient.
23 January 2018
Unprompted review
Easy to order
Easy to order, plus a discount which is always good. A lovely attractive Poesi benk that looks lovely in the hall. Delivery good also.
11 January 2018
Unprompted review
Love it............
7 January 2018
Unprompted review
Super service både under kjøpsprosess …
Super service både under kjøpsprosess og levering.
16 December 2017
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The two marble tables unacceptable
Well, we are here once again. The two replacement tables AGAIN have unacceptable faults on the marble surface. Photos will be winging their way to Bolia. I said last time you had once chance. However, my wife likes the design and has asked you are given a last chance. Your shops do not display tables with faults - I have checked - so get you quality control up to speed for deliveries to customers. At present your company does not seem to have any worthwhile quality control.
The two marble tables have unacceptable marks on the surface. These will be returned and you have one chance to get it right. I spent the last year sending back numerous oak dining chairs, two lots of leather dining chairs, two dining tables and a side board.
i will be sending a written response to the e mail with the receipt and will enclose photos.
20 November 2017
Unprompted review
Reply from BOLIA
Dear Ian,
I am really sorry to hear that your new marble tables had marks on the surface. We will of course look into your case as soon as possible and deliver new marble tables to you. Thanks for taking the time to send us an email and photos of the tables to our customer service department. That will help us assess your claim in the best possible way.
We look forward to hearing from you so that we can help you get the new marble tables delivered.
I wish you a nice day!
Best Rgds
Solveig/Bolia International A/S
I have submitted a quality complaint to …
I have submitted a quality complaint to Bolia customer service about the poor quality of the chair we purchased. The fabric on the chair is loose and looks used - this was not the case in the model we tested in store.
14 October 2017
Unprompted review
Reply from BOLIA
Hi,
Thanks for getting back to us here on trustpilot.
I am really sorry to hear that you are not happy with your new chair.
I will make sure our customer service department gets back to you regarding your claim as soon as possible.
I wish you a nice day
BR
Solveig/Bolia
Super service
5 October 2017
Unprompted review
Reply from BOLIA
Hei Ellen,
Takk for dine 5 stjerner. Flott å høre.
Velkommen tilbake til Bolia - og ha en fin dag :)
Hilsen
Solveig/Bolia
Excellent quality and flawless delivery
14 September 2017
Unprompted review
Reply from BOLIA
Hi Gard
Thank you so much for your feedback!
We are happy to hear that you are satisfied with the quality of your product and the delivery :)
Have a great day
br
Julie
Bolia International
Rask og god levering!
13 September 2017
Unprompted review
Reply from BOLIA
Hei Anita
Takk for tilbakemeldingen :)
Vi er glade for at du er fornøyd med leveringen av din ordre, også håer vi at du også er glad for dine nye møbler!
Ønsker deg en fin dag
mvh
Julie
Bolia International
I wasn't told what the opening times of …
I wasn't told what the opening times of the pickup point are and wasn't aware that it was closed most days of the week. I went there on a Friday, luckily there was an employee there who was able to help me.
4 September 2017
Unprompted review
Reply from BOLIA
Hi Sami
Thank you for your feedback here on trustpilot.
We are sorry to hear that you were not made aware of the opening hours prior to going there. The opening hours can be found on our homepage and should be noted on your orderconfirmation as well. We are glad to hear that there where someone to help you, so that you could collect your order.
Have a great afternoon.
Br
Julie
Bolia International
Reply from BOLIA
Hei Hilde
Takk for din tilbakemelding!
Vi er så glade for å høre at du er fornøyd med servicen, og ikke minst at du setter pris på våre fine møbler :)
Ønsker deg en fortsatt strålende dag
mvh
Julie
Bolia International
God service i butikk og levering som …
God service i butikk og levering som avtalt.
20 July 2017
Unprompted review
Reply from BOLIA
Hei Erik
Takk for din tilbakemelding!
Det er så godt å høre at du er fornøyd med servicen du har fått i butikken, samt at leveringen gikk fint :)
Ønsker deg en fortsatt fin dag
mvh
Julie
Bolia International
Reply from BOLIA
Hei Grete
Takk for de fem stjernene!
Så fint at du er fornøyd med informasjonen du har fått i forbindelse med ditt kjøpt, og den punktlige leveringen. Vi håper selvfølgelig også at du er tilfreds med dine nye møbler :)
Ha en strålende ettermiddag
mvh
Julie
Bolia International
Forsinket levering
13 June 2017
Unprompted review
Reply from BOLIA
Hei Rune,
Takk for din tilbakemelding her på trustpilot.
Vi beklager mange ganger at dine varer ble forsinket. Vi forsøker altid å få levert ut våre varer til avtalt tid, men en sjelden gang iblant oppstår det dessverre forhindringer som skaper forsinkelse. Vi beklager at du ble ramt av dette. Skulle du ha ytterligere kommentarer eller spørgsmål til din levering er du altid velkommen til å kontakte kundeservice på kundeservice.no@bolia.com.
Ønsker deg en fin dag!
Mvh
Solveig
Bolia International A/S
Reply from BOLIA
Hei Ragnhild
Takk for tilbakemeldingen :)
Så hyggelig at du er fornøyd med servicen du har fått, og takk for tilbakemelding angående pick-up point. Vi forsøker alltid å tilby de mest praktiske løsningene i forhold til avhentning, og tar selvfølgelig til oss den konstruktive kritikken!
Ønsker deg en fin dag.
mvh
Julie
Bolia international
Superfornøyd👍
26 April 2017
Unprompted review
Reply from BOLIA
Hei Kaja
Takk, vi er superfornøyde med din tilbakemelding også.
Håper møblene du fikk fortsetter å bringe glede i livet ditt,
og ellers er du alltid velkommen tilbake for inspirasjon hos oss :)
Ønsker deg en fin fredag og god helg.
Mvh
Marianne
Bolia International A/S
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