I have visited Bolia shop in Basel 4 times to select the right table and chairs and fabric for the pillows. Each time I was warmly welcomed and taken care of. The staff was attentively listening to ou... See more
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Wir haben in Stuttgart eine hervorragend und freundlichen Beratung von Frau Markovac erhalten. Auch der Service über E-Mail im Nachgang, da wir aus Heidelberg kommen, ist exzellent. Die Qualität und... See more
Company replied
initial delivery with a cheapy forwarder with just 1 person was a mess - ending in a damaged sofa and a return Bolia claim procedure was fast friendly and efficient. New sofa was delivered by... See more
Company replied
I had a great shopping experience at Bolia. I received two separate deliveries, both of which were perfect. The driver and his colleague were very friendly and punctual. Although my apartment is o... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten.
Written by the company
Contact info
4.6
Excellent
11K reviews
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Very friendly and efficient service by…
Very friendly and efficient service by Kostas from the Rotterdam Bolia office.
5 September 2025
Reply from BOLIA
Hi Luis. Thank you for your kind feedback!
We're so pleased to hear that Kostas from our Rotterdam team provided you with such friendly and efficient service.
We'll be sure to pass on your praise!
Best regards,
Nikki, BOLIA
The sofa and chairs we ordered are…
The sofa and chairs we ordered are beautiful and came on time. We had a small defect in the sofa for which Bolia promptly helped us. Especially Katy Kreie has been very helpful and understanding. Thank you, we will definitely buy again.
5 September 2025
Unprompted review
Reply from BOLIA
Ho Nidhi. Thank you so much for your kind words!
We're delighted to hear that you love your new sofa and chairs and that they arrived on time.
We're also glad we could quickly assist with the small defect.
We'll be sure to pass on your appreciation to Katy further.
We look forward to welcoming you again!
Best regards,
Nikki, BOLIA
Super good minimalist store
They always have good quality and good costumer service and this store is super minimalist w/ high quality and good prices in sale season
23 November 2024
Reply from BOLIA
Hi Sindy! Thank you so much for your kind words!
We’re happy to hear you enjoy the minimalist design, quality, and service – especially during sale season.
Hope to see you again soon!
Cheers,
NIkki, BOLIA
Exceptional customer service
The customer service is exceptional, understanding clients needs and finding the best options!
26 August 2025
Reply from BOLIA
Hi Diana,
Thank you so much for your kind feedback! We truly appreciate it and are happy to hear that our team could support you in finding the best options.
Best regards,
Anna, BOLIA
Patricia was extremely helpful and…
Patricia was extremely helpful and friendly. We got everything we wanted!! Looking forward to enjoying my new furniture.
31 August 2025
Reply from BOLIA
Hi Jane.
Thank you so much for your kind words!
We’re thrilled to hear that Patricia was so helpful and friendly, and that you found everything you were looking for. Enjoy your new furniture — we’d love to welcome you back anytime!
Cheers,
Nikki, BOLIA
Smooth Ordering Process, Disappointing Pickup Experience
The ordering and payment process went very smoothly, and we were satisfied with how efficiently everything was handled. Unfortunately, our experience with the pickup process at the Leipzig Neumarkt branch did not meet our expectations.
Despite sending several emails to coordinate the pickup, we did not receive any replies. When we visited the store in person, the staff did not check our ID or payment receipt and provided no clear guidance. We were simply told that the item was “upstairs,” with no additional assistance offered. It was unclear where exactly we were supposed to go.
The overall approach felt very self-service, which was surprising for a store that presents itself as a high-end designer retailer. Additionally, the interaction with the staff was brief and somewhat distant, lacking the friendliness and customer support we had expected.
We believe there is room for improvement in the pickup experience, especially in communication and customer service.
26 July 2025
Reply from BOLIA
Dear Azadeh,
Thank you for your feedback.
We’re glad the ordering process went smoothly but sincerely apologize for the disappointing pickup experience at our Leipzig branch.
Your concerns about communication and staff assistance are taken seriously. This isn’t the level of service we aim to provide, and we will work to improve guidance and customer support at this location.
If you’d like to discuss this further or need assistance, please contact our customer service. We hope to deliver a better experience next time.
Best regards,
Marianne, BOLIA
I always have the best shopping…
I always have the best shopping experience at BOLIA ZÜRICH, I supper recommend people to pay a visit.
Thank you!
25 July 2025
Unprompted review
Reply from BOLIA
Hi Alexandre.
Thank you so much for your wonderful review!
We're delighted to hear that you had a fantastic shopping experience at BOLIA Zürich.
Your recommendation means a lot to us! 🌞
Best regards,
Nikki, BOLIA
peope are very nice
27 June 2025
Reply from BOLIA
Hello!
Thank you so much for your positive review.
We are happy to hear that you had a good experience in one of our stores.
Best regards,
Marianne, BOLIA
Shopping at the sample sale was a very…
Shopping at the sample sale was a very bad expierence. The store could not be bothered to list prices or provide a in store payment option. You had to wait in long line to ask what the price was and then provide countless data to login and make a payment online! How arrogant and unprofessional. I have been Bolia’s customer for over 20 years but i think it is time to part ways.
22 June 2025
Reply from BOLIA
Hi Anna
We're very sorry to hear that your experience at the sample sale didn’t meet expectations. We understand how frustrating it must have been to wait in line just to find out the prices, and that having only an online payment option felt inconvenient and impersonal.
It was certainly not our intention to create a stressful shopping experience, and your feedback is valuable in helping us improve how we organize future events. As a loyal customer of over 20 years, your opinion matters deeply to us — and we're genuinely sorry to hear you're considering parting ways.
Thank you for taking the time to share your thoughts.
Best regards,
Marianne, BOLIA
The payment code from store doesn’t…
The payment code from store doesn’t work with American express. 😕 This quality and level of store I would have liked that better to accept amex card.
Plus the error doesn’t inform what is the problem.
Stressful and highly annoying.
The People in the store are informative.
15 June 2025
Reply from BOLIA
Hi and thank you for your feedback, and I’m really sorry to hear about your frustrating experience with the payment process.
You're absolutely right — a store at this level should ideally support all major payment methods, and we understand how inconvenient it is that American Express isn’t currently accepted. We do offer several alternative payment methods, and we truly hope that AMEX will be added as an option in the future.
We also appreciate your point about the unclear error message – that definitely shouldn’t add to the stress.
Thank you as well for your kind words about our store team – I’ll make sure to pass that on!
Best regards,
Nikki, BOLIA
Successful purchase
I purchased bedding, a table and a carpet this time. Very good quality, nice design and welcoming environment. I made my purchase on a sale, so the price was also very competitive. I am a repeat costumer and will continue being so.
15 June 2025
Reply from BOLIA
Hi Allesandro.
Thank you so much for your kind words and continued support!
We're glad you’re happy with your purchase and look forward to welcoming you back again soon.
Best regards,
Nikki, BOLIA
Reply from BOLIA
Hi and thank you so much for your positive review.
We truly appreciate this.
Best regards,
Nikki, BOLIA
The delivery has not yet taken place!!
6 June 2025
Reply from BOLIA
Hallo Eni, vielen Dank für deine Bewertung.
Ich sehe, dass mein Kollege bereits mit dir korrespondiert hat.
Wenn wir noch etwas für dich tun können, stehen wir dir gerne zur Verfügung.
Liebe Grüße,
Nikki, BOLIA
Super customer service!
Super customer service!! Annkathrin is the best, very professional and patient :)
31 May 2025
Reply from BOLIA
Hello
Thank you so much for your great review.
We are happy to hear that you got the help you needed.
Best regards,
Marianne, BOLIA
Everything worked perfect!
Very good service in store. Nice range. Delivery right in time, friendly driver! Very happy with our new sofas!
22 May 2025
Unprompted review
Reply from BOLIA
Hello,
thank you so much for the great review and for sharing your positive experiences with your purchase.
Best regards,
Marianne, BOLIA
disappointing
Unfortunately, I had a very disappointing experience with Bolia this time.
I ordered a gift for a friend using the Click & Collect option. Although the item was shown as in stock at the store, I did not receive a “ready for pickup” email for two days. When I called the store, they told me the order was ready and I could come and collect it. Only after I asked why I hadn’t received the email did it finally arrive. So although my online order was ready, no action had been taken to inform me.
I also mentioned on the phone that it was a gift and asked if it could be placed in a bag or wrapped in some way. I was told this would be possible. However, when I arrived at the store, I was handed the large vase (about 50 cm) without any bag or packaging. Despite me clearly saying it was a gift, the price tag was still attached to the vase, and the staff was incredibly rude and unhelpful.
This was very disappointing, especially since three months ago I had a great experience with Sıla when purchasing a sofa and a coffee table. Because of that, I had started considering Bolia as a go-to place for gifts. But after this recent experience, I’m truly reconsidering that.
6 May 2025
Reply from BOLIA
Hi Sebnem
Thank you very much for your feedback.
We’re truly sorry to hear about your recent experience with your Click & Collect purchase. It's unfortunate that you didn’t receive a notification that your vase was ready for pickup, and we regret that our team wasn’t as helpful as they should have been with the gift wrapping.
Please know that this is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused.
We hope this experience won’t deter you from visiting BOLIA again. If you need any assistance with your purchases, our Customer Care team is always there to help and will do their best to support you.
Best regards,
Marianne, BOLIA
I had a great experience
I had a great experience shopping at Bolia. I came in and looked around first on my own and when I was ready to talk to someone the sales associate, Marcel, was incredibly helpful and knowledgeable. He took a lot of time to talk me through options and get a better sense of what I needed. At the end, he took all of my choices and put them in an email and sent me home with samples so when I was ready to buy (the next day) all I had to do was follow the link and pay. I highly recommend.
1 May 2025
Reply from BOLIA
Hi Lily
Thank you for sharing your good experience with us and also for the positive feedback about our colleague.
We are happy that he could help you find a sofa that meets your expectations.
Best regards,
Marianne, BOLIA
Reply from BOLIA
Hi Andrea, thank you so much for your positive review!
We truly appreciate it. 😊
Best regards,
Nikki, BOLIA
We received our sofa about two weeks…
We received our sofa about two weeks ago – delivery was on time, and we appreciated that.
However, one of the sofa cushions is unfortunately deformed. The surface cannot be smoothed out by hand, and the filling inside feels condensed and hardened in certain areas. It’s very noticeable and uncomfortable, and clearly not the quality we expected.
We contacted the company for support but haven’t received a helpful response yet. If this issue can’t be resolved, we’d prefer to return the sofa entirely.
Very disappointed, especially given the price and expectations.
25 March 2025
Unprompted review
Reply from BOLIA
Hello Gökhan. Thank you for your review.
We are very sorry that your sofa does not meet your expectations.
We can see that we have already sent you a response and, of course, we are happy to assist you further with your case.
If you have any further questions or need additional support, please feel free to reach out to us at any time.
We hope to find a good solution for you.
Best regards,
Negar, BOLIA
Wiesbaden has really a great store
Wiesbaden has a really great store
The staff is very friendly and does it‘s best to fulfill your wishes.
Gabriele
22 March 2025
Unprompted review
Reply from BOLIA
Hello Gabriele, thank you for your 5 star review of our shop in Wiesbaden.
We hope to see you there again soon.
Best regards,
Negar, BOLIA
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