BOLDCUBE Scooters Reviews 366

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I couldn’t recommend BOLDCUBE enough! When the particular scooter my daughter wanted for her birthday was proving hard to get hold of, I contacted them to see when they would be getting more of... See more

Rated 5 out of 5 stars

In a word, Louise - a truly wonderful ambassador for her company. I have not had such a sympathetic, understanding and incredibly helpful response from anyone, anywhere for many years. In spite of... See more

Rated 5 out of 5 stars

Amazing quick and polite customer service from Louise. Our brand new scooter had an out of the box issue with the light up part of the wheels bit a quick message to customer service and some basic t... See more

Rated 5 out of 5 stars

Great product, and great costumer service! We ordered a scooter through Amazon but the carrier messed us around with delivery dates and cancellations. After contacting the seller directly, Louise took... See more

Company details

  1. Outdoor Sports Store
  2. Children's Toys Store

Written by the company

BOLDCUBE Scooters stand out in the crowd with unique colourways and bright flashing wheels. Our entire range is designed for adventurous kids and budget conscious parents.


Contact info

4.9

Excellent

TrustScore 5 out of 5

366 reviews

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Rated 5 out of 5 stars

Excellent

Excellent l service. When we had an issue they rectified and also provided us with a gift. Brilliant customer service. The product is amazing!!

2 June 2022
Rated 5 out of 5 stars

Boldcube Scooter

I got my daughter a Boldcube scooter for her birthday and it is absolutely brilliant in every way! Unfortunately the folding mechanism stopped working, although this didn't affect it's use,I needed the scooter to fold to take on holiday next month. I contacted the company and Chloe resolved the issue promptly with outstanding customer service and in less than three days the scooter was back to its folding glory. I can't thank Chloe enough for her kindness and understanding. Best company I've dealt with for a very long time! Highly recommend.

28 May 2022
Unprompted review
Rated 5 out of 5 stars

Great product!

Great product, great quality, great service, I had a problem on the website and this was sorted quickly. My grandsons’ love both Benny the tigers!! Thank you for helping us making wonderful memories BOLDCUBE.

27 May 2022
Rated 5 out of 5 stars

I had abolt on the scooter that broke.

I had abolt on the scooter that broke.
I contacted Boldcube for assistants and spoke to a very helpful person called Lilly she said she was sorry to her about our issue and would organise a replacement bolt for us. Sure enough it was sorted we received not one but one and a spare and a little free gift for my daughter whose scooter it was. I can only say we had exceptional service from this firm.

19 May 2022
Unprompted review
Rated 4 out of 5 stars

I bought a scooter as a gift for 3 year…

I bought a scooter as a gift for 3 year old. Child loves it and it’s well made and good quality. One disappointment- the LED lights aren’t as bright as I had hoped- I thought they would be like the ones in kids shoes. Child disappointed as they love the flashing shoes. Maybe there’s a reason? Otherwise good value and pleased with service and price.

16 May 2022
Rated 4 out of 5 stars

Spare Part

Bought a spare part to replace a damaged one on a scooter. Good value for money, prompt dispatch and delivery. Packaging could have been a little better (the packing was split on arrival and looked like the part could fall out soon), but otherwise no issues.
Part was easy to replace and scooter was fixed within a couple of minutes.
The scooter has held up really well for the past year or 2 against the constant use by a 4 / 5 Yr old

12 May 2022
Rated 5 out of 5 stars

The best scooter company ever!

I highly recommend BOLDCUBE to everyone!
I got my little one his first scooter from Boldcube. He liked the design, I liked the price and the fact that they have replacable parts- very useful with small kids. We both really love it!
Unfortunately, the part holding wheels together broke after a while- probably my son's lack of technique rather than scooter's fault. I contacted the customer service and within less than 1 hour I got a reply. They sent me replacement part with some extra gift to say sorry. They also recorded for me a video so I know how to replace it. Since then we never had any problem with the scooter.
I have never seen such quick and amazing customer service. Highly recommend!

8 May 2022
Rated 5 out of 5 stars

Customer Service Counts, Well Done

This was my third recent purchase from Boldcube and the first time I had any problems, as one wheel arrived with no working LEDs. HOWEVER, this is where customer service comes to the fore, and I am pleased to say that Boldcube promptly sorted out a replacement, and also checked with me about an axle bolt I’d ordered to make sure I’d got the correct one for my scooter. Thanks to all who helped

3 May 2022
Rated 5 out of 5 stars

Amazon issue ....

I had an issue within Amazon in that the description of the product changed when viewed in the "Basket". I contacted BOLDCUBE directly and Chloe took it upon herself to deal with the issue within Amazon and advised me to order directly thru themselves; which I did and am very happy with the outcome.
Thank you Chloe.

14 April 2022

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