The internet connection is always strong and the customer service is kind, helpful and reliable! We’re very happy with our Boingo service!
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wireless service is great no problems!
Boingo lives up to the word "Care" in their Customer Care. Their trained agents are able to quickly troubleshoot and assist general and specific questions related to my inquires. Having them available... See more
Very wonderful experience including customer service. Bingo is the way to go!
Company replied
Company details
Written by the company
Boingo connects you to the people and things you love with our 1 million+ Wi-Fi hotspots around the world.
Contact info
United States
- 800-880-4117
- support@boingo.com
- boingo.com
4.1
Great
535 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Boingo Wireless
Hi Michael,
Thank you for your review. We appreciate you taking the time to provide your feedback. Let us know if there is anything we can assist you with. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
Quality
Overall I like the services but sometimes it’s low quality with videos. Only use two devices
26 October 2024
Unprompted review
Reply from Boingo Wireless
Hi Chris,
Thank you for your 4-Star review. Please give us a call so we can look into your speed issues or email us at wecare@boingo.com. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
I’ve used boingo for 3 years at…
I’ve used boingo for 3 years at Ft.Drum, and I never had much of an issue with it, PCSing to Ft.Lewis and now I’m convinced that boingo just sucks, the wifi goes down every other week. The day I arrived I set up my account and it was down, the entire 4 day weekend. And waking up this morning it’s down again. it’s only reliability is it’s ability to go down.
26 October 2024
Unprompted review
Reply from Boingo Wireless
Hi,
Thank you for your feedback. Please contact us or send us an email at wecare@boingo.com. We'll take a look at the network in your area and your building as well. We look forward to working with you on this matter. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
They were actually super nice and the…
They were actually super nice and the service was great
25 October 2024
Unprompted review
Reply from Boingo Wireless
Hi Trizzy,
Thank you for the 5-star review. We are happy to hear you had a great customer experience with Boingo Wireless. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
Fast internet never had any issues
11 October 2024
Unprompted review
Reply from Boingo Wireless
Hi Jeremy,
Thank you for your fantastic review. We are glad to hear you had super fast Wi-Fi. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
Easy to use!
11 October 2024
Unprompted review
Reply from Boingo Wireless
Hi Tim,
Thank you for your awesome review. We are glad you had a great Wi-Fi experience. Thank you for choosing Boingo Wireless and have an awesome day!
Best Regards,
Art
I’m in building 56650 on ft cavazos and…
I’m in building 56650 on ft cavazos and the service is so slow I switched to spectrum.
11 September 2024
Unprompted review
Reply from Boingo Wireless
Hi Dixon,
Thanks for letting us know. We appreciate you taking the time to provide your feedback. We'll take a look at that barracks to ensure everything is running at full speed. Thank you and have a fantastic day!
Best Regards,
Art
I am over at Fort Cavazos and was…
I am over at Fort Cavazos and was wondering why there is not any Wi-Fi in the soldier recovery unit building
3 October 2024
Unprompted review
Reply from Boingo Wireless
Hi,
Thank you for the 5-Star review. Wi-Fi coverage at many military installations is base wide with the concentration of services provided where active permanent soldiers reside. You will be able to use your account anywhere on base including other military installations as well as many airports. For locations with no Wi-Fi coverage, we'll need base approval to install our equipment. You can send us an email for more info here: wecare@boingo.com. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
Good service in the building I'm…
Good service in the building I'm currently in.
1 December 2023
Unprompted review
Reply from Boingo Wireless
Hi Andres,
Thank you for the 4-Star review. We are glad you had a great Wi-Fi experience. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
The worst internet on the planet.
Currently in Japan and have used in the US prior; this review covers both. Spotty coverage at best. When you do get internet, not only is it overpriced, it is extremely unreliable and you will be lucky to work on something for 30+ mins and have everything saved if it doesnt automatically. Boingo is a terrible cash grab government contract thats a laughing stock of a company. Hoping to see it go bankrupt from the lack of government users who will gladly take their business elsewheres.
31 August 2024
Unprompted review
Reply from Boingo Wireless
Hi,
Thank you for taking the time to provide your feedback. I understand your frustration and would like to change this around for you. Please send me a private message including your location details, username, and the device that its happening on. Once I receive your information, I will speak to your local engineer. I look forward to hearing from you soon.
Best Regards,
Art
Reply from Boingo Wireless
Hi Wetners,
Thank you for the 4-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
Readily available on base
Readily available on base, although somewhat Inconsistent in quality
16 August 2023
Unprompted review
Reply from Boingo Wireless
Hi Andy,
Thank you for your feedback. Hope you have an enjoyable day!
Best Regards,
Art
It was good wifi
16 August 2024
Unprompted review
Reply from Boingo Wireless
Hi Ethren,
Thank you for your feedback. We are glad you had a great experience. Thank you for choosing Boingo Wireless and have a awesome day!
Best Regards,
Art
Reply from Boingo Wireless
Hi Dorian,
Thank you for the 5-Star review. We are glad you had a great Wi-Fi experience. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
Reply from Boingo Wireless
Hi Bailey,
Thank you for the 5-Star Review. We are glad you had a great customer experience. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
Cheap and good internet
16 August 2024
Unprompted review
Reply from Boingo Wireless
Hi Allan,
Thank you for your awesome review. We're glad you had a great experience with Boingo Wireless. Hope you have an enjoyable day!
Best Regards,
Art
Boingo offers the worst Wi-Fi for the…
Boingo offers the worst Wi-Fi for the highest price. Do not buy. The “convenience” of its availability is offset by your phone randomly disconnecting every so often and while being connected, not connecting you with any service whatsoever. Have fun being stuck on loading screens.
If I could wipe this miserable company off the surface of the earth I would. Their contract with the military is predatory to service members AT BEST.
10 July 2024
Unprompted review
Reply from Boingo Wireless
Hello Tom,
Thank you for taking the time to provide your feedback. Keeping our customers happy is what we love and I would like to turn your experience around. Are you receiving frequent disconnects on a particular device or is this happening on all devices? Please send me a private message including your location details, and username. Once I receive your information, we'll take a look at the network to make sure it is up and running at full speed. I look forward to hearing from you soon.
Best Regards,
Art
Waste of money
I Would give 0 stars but you have to give one to leave the review. Internet has been down for 10 days now and nobody knows when it will be restored. I pay for the blazing package but get no Internet. We're at 29 Palms in California on the military base. They are ripping the military off taking their money and not providing the service. When the service does work which is almost never it's horrible, laggy, interrupted. My Building on base is connected to another building we are separated by one wall and the other building has had Internet service the whole time but this building I'm in has not had service for 10 days now. How does an Internet company not know how to fix an issue after 10 days!?!?! Waste of money. I will be switching to Spectrum.
1 July 2024
Unprompted review
Reply from Boingo Wireless
Hi,
Thank you for your feedback. We wish to resolve any issues you are experiencing with your wifi. Please private message your username and email address associated to your account as well as your location. We'll look at the network to make sure everything is up or provide an update for the status of your building.
Best Regards,
Art
50 bucks a month for 3 people and the…
50 bucks a month for 3 people and the connection never slows down. Its a pretty good wifi
3 July 2024
Unprompted review
Reply from Boingo Wireless
Hi Jason,
Thank you for the 4-Stars. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
Great customer service
3 July 2024
Unprompted review
Reply from Boingo Wireless
Hi Onaray,
Thank you for your feedback. We are glad you had a great customer experience. Thank you for choosing Boingo Wireless and have an awesome day!
Best Regards,
Art
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