The internet connection is always strong and the customer service is kind, helpful and reliable! We’re very happy with our Boingo service!
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wireless service is great no problems!
Boingo lives up to the word "Care" in their Customer Care. Their trained agents are able to quickly troubleshoot and assist general and specific questions related to my inquires. Having them available... See more
Very wonderful experience including customer service. Bingo is the way to go!
Company replied
Company details
Written by the company
Boingo connects you to the people and things you love with our 1 million+ Wi-Fi hotspots around the world.
Contact info
United States
- 800-880-4117
- support@boingo.com
- boingo.com
4.1
Great
535 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Boingo Wireless
Hi Alex,
Thank you for your awesome review. We're glad you are having a great experience with Boingo Wireless Wi-Fi. Hope you have an enjoyable day!
Best Regards,
Art
Fast service!
7 March 2025
Unprompted review
Reply from Boingo Wireless
Hi Tim,
Thank you for your 5-Star review. We are glad you are enjoying super fast Wi-Fi service. Thank you for choosing Boingo Wireless and have an incredible day!
Best Regards,
Art
Boingo is the best!
7 March 2025
Unprompted review
Reply from Boingo Wireless
Hi Luka,
Thank you for the 5-Stars. Thank you for choosing Boingo Wireless and have a Fantastic day!
Best Regards,
Art
It’s very convent for going place to…
It’s very convent for going place to place.
7 March 2025
Unprompted review
Reply from Boingo Wireless
Hi,
Thank you for your awesome review. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
Reply from Boingo Wireless
Hi Maria,
Thank you for your awesome review. We are glad to hear you are loving our Wi-Fi. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
Cuts out all the time
Cuts out all the time. Just get something better, this isn't worth the $50
18 January 2025
Unprompted review
Reply from Boingo Wireless
Hi Kaydence,
Thank you for your feedback. Please contact us or send us an email at wecare@boingo.com. We'll take a look at the network in your area and your building as well. We look forward to working with you on this matter. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
Reply from Boingo Wireless
Hi Darius,
Thank you for your feedback. It's great to hear you had a great experience with Boingo Wireless Customer Service. Hope you have an enjoyable day!
Best Regards,
Art
expensive for the speed even if it does…
expensive for the speed even if it does work. Most of the time stable connection isn't possible
5 December 2024
Unprompted review
Reply from Boingo Wireless
Hello,
Thank you for taking the time to write a review. Please give us a call and provide more information on your Wi-Fi experience. We'll take a look at the network at your location. Thank you for choosing Boingo Wireless and have an awesome day!
Best Regards,
Art
Always disconnecting
The WiFi itself doesn’t do bad, until boingo kicks my devices off of the WiFi. It happens to each device randomly about 2 times a week. I strongly recommend going a different route, because it is very irritating then getting home after a long day of work and having to re add your devices.
28 November 2024
Unprompted review
Reply from Boingo Wireless
Hi Josh,
Thank you for your feedback. Please give us a call if this is still occurring. We can take a look at your location as well as the access points you are connecting to. We are available 24/7. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
It’s good to have
It’s good to have, its easy and simple and glad it provides everywhere on base
27 November 2024
Unprompted review
Reply from Boingo Wireless
Hi Roberto,
Thank you for your 5-Star review. We are glad to hear you are having a great experience with Boingo Wireless Wi-Fi. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
Good WiFi very fast
8 August 2024
Unprompted review
Reply from Boingo Wireless
Hi Michelle,
Thank you for the 5-Stars. We are happy to hear you are enjoying super fast Wi-Fi. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
Not very stable goes out sometimes
Not very stable goes out sometimes
20 November 2024
Unprompted review
Reply from Boingo Wireless
Hi Chris,
Thank you for your review. Please give us a call if you continue to have issues with your connections. We are available 24/7. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
The Wi-Fi is really helpful
The Wi-Fi is really helpful. Sometimes, I have trouble connecting with devices that aren't phones. I often have to go straight to the website.
27 November 2024
Unprompted review
Reply from Boingo Wireless
Hi Kayla,
Thank you for taking the time to write a review and letting us know about your experience getting online. We'll pass this along to help improve customer experience. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
The WiFi is great for a 1 day access
The WiFi is great for a 1 day access. I just used it for school on my computer and did just the job.
26 November 2024
Unprompted review
Reply from Boingo Wireless
Hi Violet,
Thank you for the 5-Star review. We also offer 1 week plans. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
Responsible service and they sponsor a…
Responsible service and they sponsor a ton of stuff on base.
27 November 2024
Unprompted review
Reply from Boingo Wireless
Hi Emmanuel,
Thank you for your awesome review. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
My experience was great and I really…
My experience was great and I really like how easy it is to connect and navigate!
27 November 2024
Unprompted review
Reply from Boingo Wireless
Hi Donna,
Thank you for the 5-Star review. We're glad to hear you are having a great experience using Boingo Wireless. Thank you for choosing Boingo Wireless and have a fantastic day!
Best Regards,
Art
Great service!
27 November 2024
Unprompted review
Reply from Boingo Wireless
Hi Chella,
Thank you for taking the time to write a review. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
Reply from Boingo Wireless
Hi Donald,
Thank you for the 5-Stars. We're happy to hear you are having a great experience using Boingo Wireless. Thank you for choosing Boingo Wireless and have a wonderful day!
Best Regards,
Art
Very convenient not to have to set up a…
Very convenient not to have to set up a modem or worry about wires.
20 November 2024
Unprompted review
Reply from Boingo Wireless
Hi Paul,
Thank you for your awesome review. Your account can also be used at any other military location where Boingo Wireless is available. Thank you for choosing Boingo Wireless and have a great day!
Best Regards,
Art
Reply from Boingo Wireless
Hi Juan,
Thank you for your review. We're glad you had a great time at the Boingo Wireless event. Thank you for choosing Boingo Wireless and have an awesome day!
Best Regards,
Art
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