Boilerhut Reviews 

1,059
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and professional installation teams who arrive promptly on time, work diligently, and always leave work areas exceptionally clean and tidy. Consumers also highlight the remarkably helpful customer support, clear communication, and very competitive pricing offered throughout the entire purchasing and setup process. Reviewers note that replacement boilers operate perfectly, bringing great comfort and high satisfaction to households during cold periods. However, some people mentioned experiencing occasional installation delays, difficulties when dealing with customer service representatives, or unexpected property damage issues during the work.

What people talk about most

Service

People report positive experiences with service, highlighting a quick, professional, and smooth installation... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality and... See more

Price

Consumers find price to be positive and consistently report that quotations are extremely reasonable and very... See more

Customer service

Reviewers express high satisfaction regarding customer service, highlighting clear communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

LPG Condenser Boiler Slight hitch on installation date but kept in the loop and rescheduled quickly. Fitters arrived and installed the new boiler with no fuss and quite fast. They cleaned up as they... See more

Company replied

Rated 5 out of 5 stars

Had a great service from start to finish. Excellent quote with a follow up call to explain any details. Job booked in very quickly. Engineer arrived exactly on time and had GasSafe ID ready, as req... See more

Company replied

Rated 5 out of 5 stars

Would highly recommend, work was completed quickly and to a high standard, they were also happy to schedule around other commitments, which was a big help. The engineer went above and beyond as... See more

Company replied

Rated 5 out of 5 stars

Boilerhut were friendly, professional and very available by phone.Their engineers who installed my new boiler, Rob and Johnjo from Skegness, really went above and beyond.They were efficient, on time a... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Installation Service

Written by the company

Boilerhut Ltd are an online Boiler and Central Heating installation company, covering all of the UK with our head office based in Cardiff. We specialise in installing high quality Gas, Oil, LPG and Biomass Boilers for Homeowners and Businesses. We are highly focused on combining these boilers with renewable energy devices that save money whilst reducing your carbon footprint. We are Approved Installers with major boiler manufacturers like Viessmann and Grant. Our staff are highly trained in all aspects of this market to ensure that our clients receive the best possible advice and customer service from start to finish. We provide a friendly and professional service and we could help you save money. Also all our engineers are all Gas Safe Registered, and APHC Certified giving you the peace of mind that you’re in safe hands. Not only is Boilerhut Gas Safe registered, but we are PAS 2030 accredited which means we work to a higher standard and maintain a quality management system. We have installed 1000s of boilers across the UK helping many clients save up to £590 per year by switching to a new A-rated condensing boiler, new controls and energy saving devices unique to Boilerhut.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,059)

67 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from BoilerHut with…

Great service from BoilerHut with installation of new boiler and radiators, we experienced a few issues that were dealt with in a prompt and professional manner , would like to say a special thank you to Phil Kavanagh for his exceptional service and professionalism .I would highly reccomend Boilerhut.

4 May 2024
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Best services

I got new boiler installed by boiler hut 2 yrs ago. Smooth installation. Prompt post services like boiler service and call outs. Special thanks to Phil who guided me step by step and able to sort out a minor issue within a day
Thanks boiler hut

5 June 2024
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Simply the best

what an amazing kind caring professional company perfect from Paul who spoke to me on the phone . Mateao the fitter what can I say never seen anyone take so much pride in is work brilliant thank you so much

6 June 2024
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Reply from Boilerhut

Thank you for your review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

A good experience

The plumber arrived at the day and time agreed, was efficient and removed all debris after making good. I was charged a reasonable competitive price and had all my questions answered in a friendly positive way

4 June 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Quick

Quick , efficient , clean . Nice engineer , explained everything .

29 May 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service, tidy and experienced enough to advise what I needed rather than wanted. Very happy with the new setup and communication was excellent and timely throughout.

23 May 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

I had a fault with my boiler and Phil…

I had a fault with my boiler and Phil jumped straight on it and sorted a repair out. Can't reccomend these enough. He replied to messages and sent me video tutorials to diagnose in the meantime. Above and beyond, great company

21 May 2024
Unprompted review
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Reply from Boilerhut

Thank you for your Review, it is greatly appreciated.

Rated 5 out of 5 stars

Best Brand customer experience

For start I’m very happy with the brand Weissmann, it’s very good, modern and reliable. The support I received was more or less immediately via WhatsApp, after getting error message on the app for the water pressure. Luckily the gentleman, from customer service, was very fast to react and helped me through it. Water pressure was easily filled up and he went beyond his way to help me. I wish I knew about these services before, as I’ve been insured with B Gas and their service does certainly NOT compare to Weissmans customer support. I’d recommend it to anyone thinking of getting a new boiler to consider this company. Certainly worth the money.

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Very Experienced and Streamlined Service

We live in a very rural and quite remote location with several obstacles for engineers to overcome. Despite these difficulties Boilerhut were able to make a customised plan for us based on our photographs and videos. Paul was endlessly patient, reassuring and knowledgeable throughout our whole customer experience. The engineers, James and Jordan were friendly, experienced and professional. They were also very tidy and willing to put themselves out to make sure we were happy with the end result.
I was initially a little sceptical that it would all go according to plan but in the end it went like clockwork. Thank you for making a potentially stressful experience actually enjoyable.
We are very happy with our new shiny Navien oil boiler and the installation is exactly what we asked for.

2 May 2024
Rated 5 out of 5 stars

Great job 100% efficient

Great job 100% efficient, completed in a 12 shift, nothing was too much trouble. Left site clean and tidy and answered all our questions with confidence.

23 April 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Fabulous boiler fitter mattao .worked…

Fabulous boiler fitter mattao .worked hard over 2 days and basically put central heating for me.he was respectful as I have disability issues.very polite and even put taps in for me obviously I paid for that but he gave me a discount.

16 April 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Fast service and installed in a day

Fast service and installed in a day. A couple of subsequent issues were dealt with quickly and effectively.

9 April 2024
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Great service

A very fast and competent service, explaining what's happening and when and good follow up.
The fitment was spot on, the engineer made sure I knew what I was doing with all the knew kit and he cleaned everything up after himself. Top job, thanks all.

11 April 2024
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Reply from Boilerhut

Thank you for your feedback and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

I would like to thank Sharon brooks…

I would like to thank Sharon brooks Office/Accounts Administrator for Boilerhut in arranging our new boiler installation. Sharon was very helpful and full of information. Also thank you to Anne-Marie Parker for sending our Warranty straight away.

11 April 2024
Unprompted review
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Reply from Boilerhut

Thank you for your Review, feedback on our Team and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Boilerhut

Excellent advice from Paul Hughes who was the most helpful, knowlegeable and pleasant to speak to. Everything arranged by Boilerhut so I had to do very little and also very good help and advice from Ann-Marie and Sharon who would usually answer the phone.
Anthony came and installed the new boiler in a couple of days with a lot of new pipework due the the repositioning of the boiler; he did a perfect job, very pleased.
Would highly recommend Boilerhut.

15 February 2024
Unprompted review
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Reply from Boilerhut

Thank you very much for your Review and for your feedback, we will pass on your comments. Thank you for choosing and recommending Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

boiler fitting

Very likable engineer,efficent and tidy.good sevice from
supliers good looking unit,all round satisfiing exsperience.

Patrick Ford

29 March 2024
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Reply from Boilerhut

Thank you for your Review and for choosing Boilerhut, it is greatly appreciated.

Rated 5 out of 5 stars

Boilerhut are a very professional…

Boilerhut are a very professional company who will look after your needs from the onset.
I found myself in safe hands whilst talking to Paul Hughes who answered all my questions and made me feel at ease.
The engineer who carried out the install was thorough and the new boiler was up and running on the same day, he filled out all the necessary paper work and left the site tidy with my tenant happy as she now had a the heating restored.
I would recommend boilerhut to anyone needing a new boiler.

27 March 2024
Unprompted review
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Reply from Boilerhut

Thank you for your Review and for choosing and recommending Boilerhut, it is greatly appreciated.

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