Boiler & Heating Care Ltd Reviews 43

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, punctuality, and extensive knowledge. Many people appreciate the clear explanations provided, ensuring they understand the work being done. Reviewers frequently mention the efficiency and speed of service, with issues often resolved quickly and effectively, and the work areas left clean and tidy. Consumers also frequently commend the staff for their friendly and helpful demeanor, both in person and over the phone. The company's ability to accurately diagnose problems, even when others have failed, is a recurring positive point. Many people are impressed by the proactive communication and the company's commitment to ensuring customer satisfaction.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the professional, friendly,... See more

Staff

Customers consistently express satisfaction with the staff. Reviewers highlight the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s difficult to find plumbers and central heating engineers who are both competent and good value for money, but with this company you have both. We were extremely satisfied with the service we ha... See more

Rated 5 out of 5 stars

Absolutely excellent service from Boiler and Heating Care Ltd. Amazing Shaqir was the engineer who attended and he was outstanding — professional, punctual, knowledgeable, and very friendly. He too... See more

Rated 5 out of 5 stars

I used Shaq and his team to fix my boiler and heating issues I was experiencing. They came on time as promised, fixed the issue in no time and left the place clean and tidy. Superb price and for me... See more

Rated 5 out of 5 stars

Best experience I've had with a plumber, they're willing to give all the details needed for the layman (verified with AI it was all correct too!) They also look out for customer needs and even sugg... See more


Company details

  1. Gas Engineer

Written by the company

We provide boiler and heating installs, repairs and servicing (including controls). We also deliver emergency call outs 24 hours, 7 days a week (this includes boiler leaks, cylinder leaks, heating leaks and mains water leaks)


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

43 reviews

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Rated 5 out of 5 stars

Professional and friendly service. Good value for money.

Professional and friendly service both in person and on the phone with the office. They were very helpful with resurrecting a boiler with brand new components rather than pushing me towards a total replacement that I would have struggles to afford. I would not hesitate to recommend them and I look forward to my next service!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality & speed

It was very simple to book the appointment, and my boiler was repaired within 2 hours of calling. Great friendly service.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I had a great experience with Boiler & Heating Care. They were professional, knowledgeable, and reliable from start to finish. The work was completed to a high standard, and everything was explained clearly. Highly recommend!

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great work and communication

Discovered a dead leaking boiler Friday 11:30 pm, had a guy come 10am Saturday and had the whole boiler replaced by COP Monday. Great easy communication from these guys and a job well done frankly.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

The pipe whisperer

Had a persistent noise issue with our heating with pipes clanging throughout the day and at night.
Shaqir correctly diagnosed the issue where two other plumbers have failed.
When doing the work he took his time and put right the system: leaking radiator drain valve, corrected placement of magnet filter, etc..
I would gladly use Shaqir and his team again

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Expansion valve replacement & general maintenance

Best experience I've had with a plumber, they're willing to give all the details needed for the layman (verified with AI it was all correct too!)

They also look out for customer needs and even suggested I didn't get a new boiler after I asked about it.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Boiler & Heating Care were incredible!

Boiler & Heating Care were incredibly responsive, I booked the job on Saturday and the engineer attended on Monday. They requested the boiler make, model, and a picture of where the boiler was situated to ensure an engineer was assigned that had familiarity with my boiler - this was an excellent touch and a true mark of professionalism.

Shaqir was friendly, incredibly knowledgable, and came across as a trustworthy tradesman. He correctly diagnosed the issue before the cover was even off, talked us through his process with videos/pictures and completed the service impeccably.

10/10 would recommend!

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. All the team were really helpful and fixed our leaky boiler in no time at all. Very thankful considering it was snowing outside

5 January 2026
Unprompted review
Rated 5 out of 5 stars

AMAZING SERVICE💫

Absolutely excellent service from Boiler and Heating Care Ltd.
Amazing Shaqir was the engineer who attended and he was outstanding — professional, punctual, knowledgeable, and very friendly. He took the time to explain everything clearly and made sure the job was done properly and safely.
The whole experience was smooth from start to finish and the workmanship was top quality. I would highly recommend Boiler and Heating Care Ltd and especially Shaqir to anyone needing boiler or heating work. Brilliant service! Thank you!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service and communication

Great service and communication. Quick response to checkatrade request and scheduled call out same day, engineer arrived promptly and diagnosed the issue. They replaced the parts needed and serviced the boiler.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

I used Shaq and his team to fix my…

I used Shaq and his team to fix my boiler and heating issues I was experiencing. They came on time as promised, fixed the issue in no time and left the place clean and tidy. Superb price and for me these guys are the best boiler technicians in London.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

My boiler was leaking with a suspected failed diverter valve

My boiler was leaking with a suspected failure of the diverter valve. All the gas engineers I knew were all busy so I placed a job on Checkatrade and within 10-15minutes I was called by Shaqir. 35-40 minutes after the call and upon accepting the quote he was round my house and 45 minutes after he arrived my boiler was fully repaired and doesn't need a service again until December 2026. The boiler was cleaned out and it was recommended that the expansion vessel was also replaced which I accepted. Excellent job and very professional gas engineer. I fully recommend this company after my positive experience yesterday and I would definitely use them again in the future.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service for a last minute leak!

Excellent service. I rang them on a Sunday morning with a leak, and within an hour, they had arrived and fixed it. The engineer was really nice and gave advice on a few other things too. Highly recommend, and will def use for future work

23 November 2025
Unprompted review
Rated 5 out of 5 stars

I am so pleased with the service that I…

I am so pleased with the service that I received from start to finish. Every single person that I spoke to on the phone, through WhatsApp messages and the engineer were great. I discovered that my boiler was leaking and found this business online. I called and was given information and a quote. The next day at 7am, Bilbil attended. He was so polite and knowledgeable. He diagnosed the problem and got to work fixing it. Thank you all so much. I will now be a returning customer.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Recently I had my bathroom fully…

Recently I had my bathroom fully refurbished by Boiler and Heating Care limited. Very happy with the job, well organised, attention to detail, will definitely be using them again.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

It’s difficult to find plumbers and central heating engineers who are both competent and good value for money, but with this company you have both.
We were extremely satisfied with the service we had from Shaqir and his team.
Very impressed by his making sure we were happy with the job they had done.

13 October 2025
Unprompted review

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