Bohoo 

I made an order that did not contain what I ordered:

- An item would contain a dress and a duster, only contained the duster.
- A dress I ordered was completely missing
- A dress I did not order was Included in my order

After talking to customer service they promised me they would send the correct dress with express delivery, free of charge, as long as I returned the dress I did not order. I should also get a refund for the faulty item.

One week later they have refunded me for the items but they made me pay for the return of the item I did not order, as well as not giving me the express delivery that they promised. They also gave me a promotion code that was invalid.

So now I have paid for three deliveries whereas only one was made by me.

So the customer service is absolutely under all standards.

I placed the order to the wrong address. I try to amend it within a minute. No customer service contact number, so emailed from my mobile directly not from Gmail. No response.
Copied the email address and sent several emails asking to cancel the order or to amend the delivery address. I was told to go and pick up my parcel from the wrong delivery address or the address mistakenly entered or asked someone to do it. I clearly explain I no longer lived in that address for the last 2 years. They keep emailing the same BS... £49 lost and no delivery...
What I found appalling WAS /IS the INEPT and UNWILLING attitudes.
NEVER, EVER AGAIN!!!
PLEASE THINK ABOUT BED SIDE TABLE MANNERS OR AFTER CARE WITH CUSTOMERS BEFORE YOU PLACE AN Order WITH BOHOO !!!

Super helpful customer service team and quick response times.

We have been buying from Bohoo for a long time, no issues - however recently one of the order was sent back and it’s been weeks and no refund yet. Please improve your return service, thanks

I reviewed these guys initially because they sent the wrong size and refused my request to replace the item. Now i sent items for a refund, I sent most of the order back due to terrible quality, and items returned worth GBP 77 THEY REFUNDED ME ONLY GBP59. These guys are complete scammers. I will be posting on other SM too and raising a dispute with my bank. Bohooare crocks

I ordered 6 items,when my package came in I only saw 4 items out of the 6 items i ordered. I reached out to the customer care team and they informed me they will check there cameras during packaging to see if they packed all the items, the team reached out to me and said there staff packed all my items in the bag! Package came in and I can’t find two of my items and they are saying nothing about it! Telling me it was packed so did the items mysteriously disappear! They collect your money and don't even send the product! Ridiculous

The item was faulty.
Very disappointed with how the product is.
Before sending anything out to any customer, they should check the items to see if there in good condition.

Sizes are terrible, clothes look nothing like the photos.

I ordered a few tops from them and it was a complete shambles. The tops came dirty, faulty and the wrong colour. I waited over the 21 days they state for a refund and I continue to still wait.

Paid 4 next day delivery last Fri 13th January and still waiting 4 parcel on the 19th they keep telling me 2 check tracking we evri its coming tomorrow but still waiting 4 the parcel asked 4 refund won't reply 2 that won't order again from them they should be asking evri where my parcel is.what I ordered was 4 q special day so thought would be here 0n the 14th as that what I paid 4 next day delivery they should take responsibility

Useless and patronising customer service. My parcel has been lost and they refused to send a replacement. They keep replying like robots to wait that my parcel could still be delivered. Don’t waste your time!

Not had a bad experience as yet. Fast delivery great items

Giving them the opportunity to sort out a complaint regarding Burton transactions and it's like going around in circles yet again. Asked for evidence of the refund and they just ignore it and blame bank.
Numerous responses from them all with a different story, transation failed, computer problem, then one person saying it hasn't been paid correctly, then other saying it has. Sort out your customer service. I will not be ordering from.Burtons or DP again.
Such a waste of my time.

This company use to be good. They have really messed up on my orders and you cannot talk to anyone. In every write bad reviews. In this case I have had to

Disappointed in the maternity over bump leggings extremely thin and see thro brought these to see me through the winter months but these definitely won't be doing that. Not worth the money and will being going else were for leggings

UK171975249
Item not delivered no way of contacting these

I ordered twice from bohoo. I was very disappointed with the quality of the clothing 😕. Firstly I ordered a coat which took days to arrive. It was so ugly that it looked made by newspape. Decided to give a second chance. Ordered a blazer. It was 3 times smaller than my size, however with the correct size tag. It was unfolded as someone already used Nd the material was terrible. Both orders did not look the same as the website. I returned both orders.

Second order - item advertised as 100% cotton only has 65% cotton. False advertisement. Seems deliberate as it has happened before. Will have to go and post it back to the false advertising company Bohooman. They don’t care because its my time and petrol I would have to waste to return this item. This was the second instance. So its not a ‘one off’. False advertisement is illegal in the UK.

Well my saga is ongoing with this company. They have still not refunded me the money owing on order BUK100139571. As they now own Burtons this review gets posted here as well!

The Finance Team take forever and a day to respond and it would seem nobody can be bothered to issue my refund!!

This company is getting a lot of complaints about refunds so it questions now does this company have some financial instability?

I have also now raised these issues with BBC Watchdog as the negative press this is getting is now worse and worse. Check the reviews on Burtons which they
17/08/21 - I have today had an email from Jade in customer services to say that my refund can’t be processed even though they instructed me to cancel the claim with PayPal so they could process. PayPal have taken pity and have refunded me themselves and will place a marker against PayPal. I suggest others do the same with PayPal or Credit card company and do NOT cancel the dispute. This company has messed me around a lot and have basically withheld my money which I call fraud or theft, I can’t make my mind up.

Ordered a suit on my cost me just over £40 howver this was delivered to some else by the courier the picture proves this ...contacted bohoo to sort this out and was told on multiple occasions I would have to contact the police and get a crime reference number before they would do anything... I explained to them that as far as I am concerned there is no crime to report and I simply am not wasting police time to report the fact the courier has made a human error.... still in dispute with bohoo so seems I will just have to contact my card provider and raise a dispute for unreceived goods what a carryon for a 40 order...the principle though is it is their duty to make sure the customer received the goods bought and paid for ... don't use them again....