Bodywel Reviews 39

Putting the bike together wasn't a massive chore. Love that it folds up so I can tuck it away inside my flat after work.

Great mini ebike just recently delivered pleased with compactness and ease of use.

I am writing this to warn other parents and content creators about this company’s total lack of professional ethics and disregard for UK privacy laws.
This company utilized imagery of my 14-year-old daughter and my family for global commercial marketing for nearly 10 months without any signed contract, Model Release, or Licensing Agreement. Even after being served a formal 24-hour notice to remove the content, they failed to comply, continuing to profit from a minor's image willfully.
They have ignored all formal attempts to settle unauthorized usage fees and have now gone completely silent. We will officially move this to the Scottish Civil Courts (Simple Procedure) for a £5,000 claim regarding the commercial exploitation of a child's privacy and intellectual property theft.

This will also end up on our channel itself

If you value your family's privacy and want to deal with a company that follows basic legal standards, look elsewhere. Absolute lack of integrity

I purchased a used black T16 Pro. Due to customs issues, I had to choose another colour. The package arrived in poor condition and the bicycle was not well protected. Parts were missing, the front fork was completely bent, making it impossible to fit the mudguard and wheel, the handlebar lock was broken and the screws were stripped, making it difficult to assemble or disassemble the parts. The after-sales service was a complete disappointment. It has been about 10 days since I reported the problem, but I have received a couple of replies without finding a definitive solution despite repeated requests (they wanted to send me a replacement fork but never replied, and the fork clamping screw is stripped and stuck and cannot be unscrewed). I haven't received any replies for a week. Basically, I'm left without a bicycle and without money. Based on my experience, I do not recommend purchasing these bicycles because they are used and have never been checked for damage. I'm sorry because it seems like a good bicycle otherwise.

I received a 'refubrished' bike from bodywel this morning. This bike has clearly not even been looked at. The bike clearly was in some kind of crash which usually with refurbished products is fine because any damage (other than cosmetic) is fixed. Usually.

There is a snapped key in the battery lock, the front forks are bent out of alignment so the front wheel cannot be put on, the long bolt for in the handlebar stem is missing, and multiple minor missing screws. This has clearly not even been checked by someone to have so many glaring functionality issues.

I have emailed them as soon as I noticed the issues, taken some photos too, so I am now just awaiting their response and will update accordingly.
However this is actually insane. A refurbished product has to actually be refurbished else you are just selling me a second hand beaten up product. I'm not even sure what a resolution would be at this point. If you are selling a refurbished product you actually have to make sure it is functional.

Update: they have shipped the replacement parts and have agreed to compensate me for this. I still encourage to be careful with their refurbished products but they have rectified the issue. I will likely update again when the parts come and I fix up the bike.

Hi, I am here again to express and also, sharing a very great experience or feedback to Bodywell bike company, where I have been a happy customer for over 2 years now, and I have received all support and help for every issue I have had, and again I am receiving another support that Bodywell is providing me in order to sort out another issue, I just need to thank Bodywell company for being a great company and making customers happy and being supported for everything they need. Thanks so much for everything.

Very happy with my m275. Use it most days both on and off road, yet to find a ride it can't handle

⭐ Bondwell E-Bike Review: A Disappointing and Costly Experience

I bought the Bondwell E-Bike expecting a reliable product and honest service, but my experience has been the exact opposite. From the start, the company made big promises about quality, performance, and support — none of which were delivered.

The bike I received did not match the claims they made. The performance was far below what was advertised, and the battery life was nowhere near what they promised. When I contacted them for help, their customer service was unhelpful and dismissive. Instead of solving the problem, they gave excuses and delays, completely wasting my time.

I feel this company has misled me and taken my money without delivering a product worth the price. I would strongly caution others to think twice before buying from Bondwell — my purchase has been a complete waste of both time and money.

I bought the A275 E bike second hand (but as new). I am extremely happy with it as it matched all my requirements. It is a well built bike and a bargan even at the retail price.
I needed to replace a small cover for the charger socket and the on/off switch. After a short chat on their website they have sourced the part and sending it to me.

I don’t often write reviews but credit where it’s due!! I got the T16 and it has been absolutely brilliant. I’ve had it a few months now and I use it everyday to commute to the station, take it on the train and cycle to work the other side. I have had no issues with it at all and battery lasts very well even when I’m using it on the fastest setting. My partner got another brand electric bike which was 4 times the price and mine is much better, even he agrees!! I’ve had many compliments and lots of people comment on how quick this little bike is. 5 star customer service, 5 star bike, very pleased with my purchase.

I bought my m275 second hand from a reviewer on youtube.
My rating is mainly for the website. It's nice to know if I need a new battery, charger, rear wheel with motor or front wheel, new screen or some other bits I can order a replacement. Would be nice to have listings for new bearings though as these are a wear and tare item that often needs replacements and id like to have spares. The bike itself is nice to ride and seems well built. The front light has proved to be very good in the evenings.

Where to start postage was a nightmare two tracking numbers three delivery dates an anxious 10 day, wait hooray bike turns up.
Put it together,looks lovely, feeling better,
Thinking everything was good.
Put on charge following instructions light on the charger turns green brillant.Turn on the bike display says low charge 😕
Turn the bike of charged again light gose green,now it won't even turn on.
Go to the wed site to find chat frozen and to add insult to injury the price has gone by £95.00,can see why
Very very Disappointed 😥
Final got it work went for a ride it is a lovely bike just a shame about all the problems 😐

Bodywel e-bikes offer huge value for money. Especially since the bikes are quite complex nowadays. My T16 Pro arrived in super quick time and was excellently packaged. The aftersales service is really important and Bodywel really goes the extra mile here. On every query I had, I have always been answered within 24 hours. The reply was with solutions, good suggestions and / or action taken. No bot on the other side, but a friendly human. Keep up the good work you all.

Absolutely brilliant bikes, bought the first for my wife but I couldn’t keep up so couple of days later ordered one for myself. 3 levels of pedal assist and a 7 speed shimano gear train can deal with anything you point it at, hills are effortless.
Quality of build is excellent, frame welds and overall finish is great. Riding position is very adaptable with handlebars infinitely adjustable.
Digital display showing speed odo, trip etc and Bluetooth connectivity for mapping. Lights are LED with built in brake lights. The headlight is very bright. Overall highly recommended would give it 6 stars if possible.

Issue resolved.

Amazing emtb for price. I bought the Bodywel m275. The box came in perfect condition. And I found it easy and enjoyable to build.i live in the Peak District so there are lots of bike trails to go on. I’ve been on quite a few rides now and the longest was 22 miles of off road terrain and it still had lots of battery power left, I have never owned an emtb before and I’m having the time of my life.
I’m 54.I’ve had two knee operations and weigh 107kg the power it gives you is ample.
I can’t wait for the better weather and my cardio fitness increasing.

Hi, I am here to share a very great experience regarding to Bodywell company, I have been a happy customer over a year and 03 months now, and I have received all support and service from Bodywell company when I just needed it, I recommend this trusted company for everyone is looking for a realible company, I just need to thank Bodywell company over and over for everything.

Bodywel M275
Great ebike which looks good. Plenty of power for a 250 watt ebike and surprisingly good brakes.
Packed well and the display and App are a nice touch.

I recently ordered & paid for a Bodywel M275 & some accessories, arrived promptly with no problems, very happy with the bike, I would definitely recommend anyone buying from them. 👍

Owner of 2 months and due to faulty control unit which they have refused to replace so far, bike is unsafe to use in any power assist mode. Endless emails telling me to watch this or that video. If it's faulty, it's faulty. Watching videos won't help. Bodywel Service #14014UK-A275

Update 02.07. Finally after reading this review bodywel gave in and sent me (very quick delivery from China) a new control unit that works fine. The spanner sent to fix non working brake won't help when a whole brake bleed and reoil is required. I'm might perhaps one day have a bike I can ride safely.