BodyFokus Reviews 346

Reply from BodyFokus

Jan 24, 2024

Dear customer,

First of all, we are very sorry that your organism does not tolerate BodyFokus SynBiotic Active Vitality, as well as for the physical discomfort you experienced.

SynBiotic Active Vitality is a food supplement that contains both pro- and prebiotics, which assumption is intended to produce a change in the intestinal microflora. It is expectable that you may experience an unusual short-term reaction in the gastrointestinal area, especially at the beginning, and if you have never taken synbiotic preparations before.

Moreover, it is always possible that a person has intolerances or allergies to one or more ingredients of a food supplement, as is the case with food in general. As the health of our customers is very important to us, we do not want to speculate on these issues and consulting a doctor is the best way to assess these kinds of concerns.

Secondly, BodyFokus is a very reputable and ethical company whose products are of high quality and made from excellent ingredients.

The presentations with interesting and useful information on various topics are offered by different distributors of BodyFokus products. Each of them decides independently on the presentation and the way in which the customers' interest is aroused. BodyFokus' primary aim is to contribute to a balanced diet and a healthy lifestyle for its customers, but like any other company it is interested in promoting its products.

We would like to emphasise that BodyFokus always tries to find a common approach to solve unpleasant issues in a friendly way. The BodyFokus customer support replies promplty to the request of its customers. We thoroughly searched for your refund request, but we were not able to find it, and we are very sorry that you had such an impression of our service. According to the terms of our 365 days money back garantee and the revocation regulation, the customers have to assume the costs for returning the goods. As soon as a return complies with the term of our garantee or the revocation law we are pleased to proceed to a refund.

Even if the your purchase has been placed in 2020, we at customer service will thoroughly examine your concerns, and will surely find a mutually satisfactory solution.

We are going to contact you personally in the next few days. Please check your email account.

We wish you a wonderful day!

Warm Regards
Your BodyFokus-Team

Reply from BodyFokus

Nov 12, 2021

Dear Ms Berisha,

First of all, we are very sorry that your organism does not tolerate BodyFokus SynBiotic Active Vitality as well as for the physical discomfort you experienced.

SynBiotik Vital Aktiv is a food supplement that contains both pro- and prebiotics, which assumption is intended to produce a change in the intestinal microflora. It is expectable that you may experience an unusual short-term reaction in the gastrointestinal area, especially at the beginning, and if you have never taken synbiotic preparations before.

However, in case of persistent and severe physical discomfort, it is recommended to stop taking the product. As it actually did.

Nonetheless, the effects of a dietary supplement can vary from person to person and, for this reason, BodyFokus offers you the opportunity to try the product for 30 days to identify possible sensitivities and intolerances, as well as to appreciate good assimilation and positive effects.

Even if the amount of your consumption has gone beyond one bottle of SynBiotic Active Vitality, which is the test unit covered by our guarantee, we at customer service will thoroughly examine your concerns and will surely find a mutually satisfactory solution.

We are going to contact you personally in the next few days. Please check your email account.

With kindest regards,

Your BodyFokus-Team

Reply from BodyFokus

Oct 14, 2021

Dear Yolande Datkine,

We are deeply sorry to know that you have tried to contact us on multiple times without being able to reach us. The matter must have felt quite urgent for you and the past two days of not hearing back from us must have been quite stressful.

Although we do understand your position and deeply apologize for not getting back to you within 24 hours, as we usually do, we kindly ask you to understand that you have attempted to reach us on the weekend, more precisely on a Sunday, despite our opening-hours being from Monday to Friday from 8AM to 7PM (UTC+2). Please also do understand that our team starts responding to customer queries from the weekend chronologically starting from Monday and as quickly as a careful and customer-oriented treatment of the incoming Emails and voicemails allows, which explains why we could only get back to you as soon as Wednesday, the 13th of October 2021. For that we do sincerely apologize, as we do understand that there is always room for improvement.

It is quite unfortunate, that this has lead you to believe that our hotline-number that is provided on our website would not be correct. When calling from France, it is not uncommon for customers to be transferred directly to our voicemail. This way, we make sure that our French-speaking agents prioritize the treatment of inquiries incoming from France, in order to guarantee the utmost professional and communication-based service to our customers´ needs.

Concerning the product of ours that you have ordered, it is quite common to experience digestive discomfort in the first few days of use, as it does contain a blend of Probiotics that are quite known to interfere with the digestive system and eventually become a strong partner for your gut. In your case, you have received your parcel containing the product on the 9th of October 2021 and contacted us on the next day. Therefore, we can imagine that the beginning of the effect of our product must have been quite challenging for you.

With no doubt, our customers are always welcome to return the unused products to us and be refunded for the entire purchase price, as within the scope of our guarantee, which you can read more about, for example, on the following webpage of our English website:

https://bodyfokus.co.uk/our-guarantee

On the bright side, we are very pleased to have been able to reach you and assist you on your query. As much as this review pains us, knowing that we have helped you return the products within the most satisfactory process for you gives us a very pleasant sense of relief. Also, please do not hesitate to let us know if we can do anything else for you. We are most honestly always happy to help.

We wish you a very pleasant rest of the week.

With kindest regards,

Your BodyFokus-Team

Reply from BodyFokus

Aug 16, 2021

Dear Be Boudica,

We are very sorry for the unpleasant experience you are reporting, and especially that you did not receive a reply to your message. Apparently, something did not work as it should have during the transmission of your email.

The BodyFokus mission is to offer and implement a great shopping experience, combining excellent quality products with constructive information and personalised customer service. We apologise for any delays or inconveniences that may occur, but we always aim to find a satisfactory solution to any disappointments with our customers.

We will check the texts of our offers during a purchase procedure so that they are not misinterpreted. However, immediately after placing an order, each client receives an automated email confirmation in which is clearly stated the nature of the same order, that is a single purchase or a loyalty programme. We offer a very fair 365-day Money Back Guarantee with which you can claim a complete refund of your purchase or the last shipment of a subscription. All BodyFokus loyalty programmes can be cancelled without a minimum term, and we assure you that your request will also be processed efficiently.

We are committed to providing you with a service that meets your expectations and hope that you will not be put off by this experience and continue to benefit from the unique qualities of BodyFokus products. We underline once again our regret for this issue. Our customer support team would very much like to process your request, but despite careful research, with the data at our disposal, we were unable to locate a custumer Be Boudica . Therefore we gently ask you to resend it per email to the following address support@bodyfokus.com

Reply from BodyFokus

Jul 19, 2021

Dear Anon,

we thank you both for your feedback, we will make treasure of your comments about the visibility of the warning notice, and compliments of the BodyFokus service regarding the reimbursement of your purchase. We are always pleased to meet the requests of our clients.

Regarding the issue of over-consumption, this refers to exceeding the recommended daily doses and not the period in which you are taking ArthroForce Revital. The first reaction you had may have many reasons and perhaps to your particularly sensitive state the recommended daily intake was too much.

However, in case of existing illnesses, physical or physiological problems it is always a good practice, on one side and in a general way, to discuss the intake of products like dietary supplements with your doctor beforehand, and on the other side and in a more particular way to contact the BodyFokus support service, mailing your doubts and queries to support@bodyfokus.co.uk.

Our colleagues are happy to assist you by email around the clock, seven days per week, to explore your doubts and queries, as well as inform you about our products.

Sincerely
the BodyFokus-Team

Reply from BodyFokus

May 28, 2021

Dear Barry Hobbs,

BodyFokus values your feedback: customer opinions are important impulses to improve either our service and products.

ArthroForce Revital is a food supplement with effects that can vary from one person to another. Although a short intake of several weeks may be beneficial, we recommend regular long-term ingestion to obtain a reliable nutritional supplementation. Aware of this variability, BodyFokus offers you the opportunity to test the product for a month, to identify possible sensitivities, as well as to appreciate good assimilation and positive effects.

Nevertheless, dietary supplements are usually designed to be taken over a longer period of time because, like other good nutrition, they should support long-term good health. Dietary supplements are not medicines, which are ordinarily intended to have an immediate effect. Their aim is to supplement nutrition in a sensible way and, together with a healthy lifestyle consisting of a balanced diet and regular exercise, to increase well-being.

Sincerely
the BodyFokus-Team

Reply from BodyFokus

Apr 29, 2021

Dear Janet,

we are very sorry for the problems regarding your delivery.

We admit that due to the high delivery volume and the bank holidays during the eastern period there have been delays in dispatching the goods, for which we beg your comprehension.

However, we have provided you with the correct tracking information, according to which the parcel has reached your address.

In case of concerns regarding the delivery of goods as well as any other issue you may encounter, the better way to proceed is to contact our customer service at any time at the following address: support@bodyfokus.co.uk

Our colleagues are happy to assist you by email around the clock, seven days per week, to find the better and quickest solution to your queries.“

Sincerely
your BodyFokus-team