Bocobay Reviews 

113
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredible location, noting that everything is just a short walk away, making it extremely convenient for exploring nearby beaches, vibrant local restaurants, and popular attractions. Guests also highlight the exceptionally welcoming staff and management team, who are always attentive, incredibly kind, and eager to offer personalized recommendations. Some people also felt that the wonderful outdoor pool areas, relaxing rooftop seating, and fully equipped kitchens added exceptional comfort to their daily routine. Visitors consistently describe the rental units as impeccably clean, spacious, comfortable, and beautifully decorated throughout.

What people talk about most

Location

Customers consistently note positive experiences with location, highlighting that it is very convenient,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that hosts and team members are extremely... See more

Facilities

People report positive experiences with facilities, noting that the villas are new, very clean, and feature... See more

Service

Reviewers highlight high satisfaction with the service, noting that the team pays excellent attention and... See more

Quality

Customers expressed strong satisfaction, highlighting that the rentals were extremely clean, well-kept, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a great stay! The space was extremely clean and well-kept, which made us feel right at home. The owners were very friendly and responsive, quickly answering any questions or concerns we ha... See more

Company replied

Rated 5 out of 5 stars

Amazing team, very clean and comfortable units and complex . Lux villas provide everything you need with very quick response on any questions and requests. Great location, closed to Foods markets, bea... See more

Company replied

Rated 5 out of 5 stars

We had a wonderful stay at Villa Gianna in Aruba! We loved how easy and quick it was to exchange bath and beach towels when need. The Tommy Bahama chairs were a huge bonus, and the cooler was perfect... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful stay! The hosts were incredibly friendly and welcoming — they made sure I had everything I needed and offered great local recommendations. The space itself has such unique and charmi... See more

Company replied


Company details

  1. Vacation Rental
  2. also in
  3. Holiday Accommodation Service
  4. Holiday Apartment Rental
  5. Vacation Home Rental Agency

Written by the company

At Bocobay we provide beautifully designed vacation rental villas in the most desirable locations across the Caribbean.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

113 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(113)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful host with amazing space

Wonderful host with amazing space! Every room was just as great as the next. Outside area was second to none. Response time was fastest I’ve experienced. Truly an unforgettable stay in a beautiful home.

20 September 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Thank you Darrell - and all the best from sunny Aruba!

Rated 5 out of 5 stars

Boco Bay rocks!…

Boco Bay is by far the best property management company on the island. They pay attention to details. They are very responsive with messages or requests. When we needed a speaker and ice they were there within an hour. Their linen service is above all other property managers. We have stayed in over 40 properties over the past year in Aruba. Every time we stayed at a property managed by Boco Bay, all areas were spotless, squeaky clean.

24 September 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Wow, what a fantastic review - thank you very much! I'm very glad to hear you enjoyed your stay with us. See you again soon hopefully!

Rated 5 out of 5 stars

The Cove Condos

The condo was clean and comfortable. Large enough for us to spread out and very modern. It was close to everything restaurants, the beach, and shopping. Our hosts were responsive and provided us with everything we needed to really enjoy our stay. I would definitely stay here again.

19 September 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Hi Don, thanks for this great review. You're absolutely right that The Cove is in an amazing location, pretty much close to everything! :-)

Rated 5 out of 5 stars

I Love This Spot!

Unit was spotless! Management was VERY responsive with communication and very understanding to a mistake made by ME. The beds were comfy! Patio area was such a vibe. Perfect for chill nights. Grasswall so selfie ready. Kitchen well equipped including the ice trays we requested! Very central located. Also felt very safe! I’d stay here again no question!

18 September 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Wow, what a fantastic review - thank you Kellyjori!

Rated 5 out of 5 stars

Acari Apartment #6

The unit we stayed in was spotless and so beautiful, had all the listed amenities, it has a very convenient location from the center and main beaches, we felt very safe and our hosts were responsive and friendly.

25 September 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Thanks Ari - so great to hear!

Rated 5 out of 5 stars

I loved the space

I loved the space, and it was exactly as pictured. The kitchen was super well-equipped and had everything you need. Shampoo, conditioner, liquid soap, and moisturizer were available in the bathrooms.
Washing machine soap and laundry detergent were also available in the kitchen, which was super useful for a week-long stay.
They replace the towels and bath mat.
The location is incredible, right in front of Mambo Beach and close to a park for exercise and running/walking.
There are several restaurants and shops nearby.
On Wednesdays, there's a tour to Klein Curacao that you can book, departing from a pier at Mambo Beach, making getting around much easier.
The condominium is very beautiful and peaceful, and the apartment has a noise-canceling system and is super quiet.
I highly recommend staying at this space. I hope to return soon, as I loved Curaçao and my stay at Bocobay Curaçao.

23 August 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Hi Cristina, thank you for being one of our first guests at One Mambo Beach - we're so glad to hear that you enjoyed your stay!

Rated 5 out of 5 stars

The house is clean and everything…

The house is clean and everything needed are provided. Respond quickly to any concern. Accomodate check out time a day before.
Best accommodation in Aruba.

13 September 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Thank for this great review, Donnah! Best wishes from sunny Aruba!

Rated 5 out of 5 stars

Birthday Celebration

I stayed at Wariruri to celebrate my 50th birthday, and it could not have been more perfect! From the moment I arrived, everything exceeded my expectations. The location is absolutely ideal — close enough to everything I needed, yet private and peaceful.

The property itself is stunning: the pool and jacuzzi were incredible, making it easy to relax and enjoy every moment. The entire space was spotless and beautifully maintained, which really added to the comfort of my stay.

Every detail felt thoughtfully taken care of, and it made my milestone celebration truly unforgettable. I can’t recommend Wariruri highly enough — it’s the perfect getaway spot, whether for a special occasion or just to unwind in paradise.

⭐️⭐️⭐️⭐️⭐️

3 September 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Thank you so much for this great review. So great that we got to host you for such a special occasion!

Rated 5 out of 5 stars

A Relaxing & Peaceful Place

Our stay here was awesome. It was very relaxing, private, and clean. The host was very helpful and friendly. The staff was prompt at getting what we needed. The entire property was truly amazing. We're coming back!

4 September 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Thank you Tasha & all the best from Aruba!

Rated 5 out of 5 stars

Loved the location

Loved the location, close to everything. It was nice and quiet and our hosts have everything in the condo. Would recommend.

3 September 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Thank you for this great review!

Rated 5 out of 5 stars

Great location, very clean and spacious

We enjoyed our stay at this location was our first time staying here.
Would definitely book this place for our next visit.
Already recommended this place to other family members planning to visit aruba.
There were problems for us to check- in but the response was very quick and the problem was resolved instantly. There is a office with personnel of bocobay at the property so that is convenient may you experience problems at the apartment.

25 August 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Hi Estefany, thank you for this amazing review! Sorry that there was a small hiccup with your check-in, but I'm pleased to hear we were able to resolve this immediately. Best wishes from sunny Aruba!

Rated 5 out of 5 stars

BEAUTIFUL Luxury Ocean Views

The home was beautiful well kept and better the photos. The views of the ocean were stunning. The home was equipped with everything you could need. Also it's work noting that the office sleeper sofa is ACTUALLY very comfy and the glass wall has drapes so that the room can function as bedroom comfortably. Not to mention all the beds were very comfortable.

The location was wonderful - beaches and restaurants very close by, as well if you want to cook a large grocery store is just 8 mins away.

22 August 2025
Unprompted review
Bocobay logo

Reply from Bocobay

This is so great to hear! You're right that sofa beds are often bad at being either a "sofa" or a "bed" - glad to hear you enjoyed sleeping on ours!

Rated 5 out of 5 stars

The location and quality of everything…

The location and quality of everything is great!!! We had a great time. The host took care of everything while we were there. I strongly recommend this place for a peaceful vacation.

20 August 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Thanks for this great review, Pablo!

Rated 5 out of 5 stars

great villa, we loved it!

great villa, with all the amenities and located in a quiet and safe area. we had a very great experience as a family.

21 August 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Thank you, Gioia! All the best from Aruba! :-)

Rated 1 out of 5 stars

Rigid / Heartless Cancellation Policy

I waited over 20 years for this trip. Twenty years of dreaming, hoping, and begging my husband—who once promised me Aruba when we were dating—to finally face his fear of flying and make good on that promise. He did. We booked airfare, reserved our stay through Bocobay for June 2025, and I was finally going to see the island I’d longed for.

Then tragedy struck. My father-in-law died unexpectedly just days before our departure. We were devastated, scrambling to make funeral arrangements, and I reached out to Bocobay immediately. I submitted the death certificate, explained the situation, and hoped—naively—that they’d show even a shred of human decency.

Instead, I was met with a robotic, soulless response “We manage homes on behalf of private homeowners and are contractually obliged to adhere to the cancellation policy they selected when signing up with us. This means that if we were to refund trips that are no longer eligible for free cancellation, we would still owe the reservation funds to the property owner.

For this reason we always recommend that guests purchase a travel insurance policy, which would cover the cost of cancellation in such cases. We are always happy to help with providing any documentation needed in support of such claims”. A generic statement with no empathy, no flexibility, no offer to reschedule, no standby week, no option to transfer the stay to another couple. Just a cold, heartless “NO.”

This wasn’t a last-minute whim or a careless cancellation. It was a death in the family. And Bocobay couldn’t be bothered to care. Their policies are rigid, their customer service is hollow, and their compassion is nonexistent.

If you value your money, your time, and your dignity, STAY AWAY. Bocobay Rental Properties is not a place that honors its guests—it exploits them. I lost thousands of dollars and a lifelong dream because this resort couldn’t be bothered to treat me like a human being.

Let this be a warning: they will take your money, and if life throws you a curveball, they’ll slam the door in your face.

19 August 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Hi Romagnia, first of all, I am very sorry about your loss. We certainly did not want to compound your pain, however the message you received is indeed true - once a reservation passes its free cancellation window, we owe the money for the stay to the homeowner, come what may. While we're of course sympathetic to your situation, I am sure you will understand that we cannot foot the bill when guests are unable to travel due to unforeseen events. This is why we recommend all guests take out a travel insurance policy for expensive trips, which covers in the case of death of a close family member. I'm sorry we couldn't be of more help.

Rated 5 out of 5 stars

Great place to stay for a family of…

Great place to stay for a family of 4-5. 5 min walk to Palm beach, and 5 min drive to Boca Carolina beach. Great pool with common area to relax during hot hours. The place is very contemporary with three floors, three bedrooms, and two full bath, and two half-bathes. Highly recommend!

17 August 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Thank you for this wonderful review!

Rated 5 out of 5 stars

As advertised

The listing was as advertised. The host over-communicated so I was prepared and informed. They answered all of my questions. The listing was reasonably priced

14 August 2025
Unprompted review
Bocobay logo

Reply from Bocobay

Thanks, Justin - better to over- than to under-communicate, so long as we didn't overdo it! :-)

Thanks for your review, and all the best from everyone at Bocobay!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look