Product is fine but delivery let them down. They claim they will deliver to the room of your choice. The delivery was operated by a 2 man crew who arrived in a rental van. They dropped the boxes in th... See more
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Suite à la newsletter des French Days, je n'arrivai pas à obtenir la réduction promise via le site Internet. J'ai donc contacté l'assistance Bobochic via leur WhatsApp officiel, et j'ai été pris en ch... See more
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I am ordering this sofa bed for delivery to a third-party who will be recovering it. My reupholster made some inquiries to your company about details on how it arrived and how much fabric it would t... See more
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my bed arrived damaged and i was fearing a painful process to get it sorted. however it was the complete opposite! Marie was extremely helpful and accommodating to resolve my issue. the broken bed was... See more
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Company details
About bobochic paris
Written by the company
À propos de BOBOCHIC PARIS
Créée en 2015, BOBOCHIC PARIS est une marque d’ameublement française. Cette marque conjugue élégance, confort et innovation pour transformer les intérieurs en véritables cocons de style et de convivialité. Forte d’un savoir-faire artisanal et d’une expertise reconnue, BOBOCHIC PARIS propose des meubles qui allient esthétique et fonctionnalité.
BOBOCHIC PARIS se distingue donc par une grande variété de produits, pensée pour répondre à toutes les envies déco. Que vous soyez plutôt adepte du style scandinave, contemporain ou classique chic, BOBOCHIC PARIS crée des pièces uniques qui subliment chaque espace de vie. Des canapés aux lits élégants, en passant par les tables et les accessoires décos (comme les tapis ), chaque produit reflète un souci du détail et une quête de perfection.
Enfin, sachez que chez BOBOCHIC PARIS la qualité est une priorité. Tous les matériaux utilisés (le bois massif, le travertin, le marbre, le métal et bien plus encore) sont rigoureusement sélectionnés pour garantir durabilité et beauté. La marque s’engage également dans une démarche responsable en privilégiant des procédés de fabrication respectueux de l’environnement.
En choisissant BOBOCHIC PARIS, vous optez pour un mobilier pensé pour durer, à la fois pratique et raffiné. Qui plus est, notre service client sera toujours à votre disposition pour trouver des solutions adaptées à vos besoins. Après tout, votre satisfaction est au cœur de nos priorités.
Créée en 2015, BOBOCHIC PARIS est une marque d’ameublement française. Cette marque conjugue élégance, confort et innovation pour transformer les intérieurs en véritables cocons de style et de convivialité. Forte d’un savoir-faire artisanal et d’une expertise reconnue, BOBOCHIC PARIS propose des meubles qui allient esthétique et fonctionnalité.
BOBOCHIC PARIS se distingue donc par une grande variété de produits, pensée pour répondre à toutes les envies déco. Que vous soyez plutôt adepte du style scandinave, contemporain ou classique chic, BOBOCHIC PARIS crée des pièces uniques qui subliment chaque espace de vie. Des canapés aux lits élégants, en passant par les tables et les accessoires décos (comme les tapis ), chaque produit reflète un souci du détail et une quête de perfection.
Enfin, sachez que chez BOBOCHIC PARIS la qualité est une priorité. Tous les matériaux utilisés (le bois massif, le travertin, le marbre, le métal et bien plus encore) sont rigoureusement sélectionnés pour garantir durabilité et beauté. La marque s’engage également dans une démarche responsable en privilégiant des procédés de fabrication respectueux de l’environnement.
En choisissant BOBOCHIC PARIS, vous optez pour un mobilier pensé pour durer, à la fois pratique et raffiné. Qui plus est, notre service client sera toujours à votre disposition pour trouver des solutions adaptées à vos besoins. Après tout, votre satisfaction est au cœur de nos priorités.
Un service client à votre écoute !
Written by the company
- Notre service client, c’est une équipe de conseillers passionnés, 100% basés en France, prêts à vous accompagner avec le sourire ! On est là pour vous, du lundi au jeudi de 9h à 18h, et le vendredi jusqu’à 17h, par mail ou par téléphone. N’hésitez pas, à nous contacter !
Contact info
Paris, France
- bobochicparis.com
4.3
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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I bought a couch with premium delivery
I bought a couch with premium delivery, which implies delivering the product to your apartment plus the assembling. I called the service before buying the coach to confirm it could be delivered to the 3rd floor without an elevator.
On the day of the delivery, the coach came in two huge boxes that barely went through the house entrance (we have a much bigger than average entrance door in our place). Once the boxes were in, the delivery company said they would not take the boxes upstairs because they were too heavy and because the boxes were too big to get through the stairs. I suggested that we open the boxes and carry the pieces separately, but they refused that saying that they could not do that or they could be held responsible for the parts that came damaged - this is insanity considering they had been paid to assemble the coach, so they would need to open the boxes anyway.
When I called customer service, they blamed me for not measuring the staircase - well, before the purchase I had called their sales service to confirm that it would be possible to deliver to my house and I explained well the situation of the stairs, measures etc..... Never again the worst purchase I made in my life and awful customer service. No attempt to help at all. The incompetence of their services was appalling.
I just want to add here that despite their response and attempt to pretend they care, their customer service has not yet refund me for what I paid for the premium delivery and they keep blaming me. Zero responsibility and ownership. I remind BOBOCHIC, that you chose your partners, they are essential to your business, so chose better, not elegant to blame them for your not well planned service.
To be fully transparent, before I bought the couch I read reviews here and I thought they were perhaps not that accurate. I fact they are, avoid buying with them not to have to endure their awful customer service afterward.
7 November 2023
Unprompted review
Reply from bobochic paris
Hello Mariana,
We thank you for your feedback and are deeply sorry for the disappointing experience you had with the delivery of your sofa and assembly. We understand how frustrating this has been for you.
It is clear that the situation has not been managed satisfactorily, and we recognize that this does not meet our service standards. We appreciate your feedback as it helps us identify areas where we need to improve.
Regarding the delivery service, we unfortunately depend on the delivery people and indeed, what you have experienced does not represent our values.
We understand that you have done everything possible to facilitate the delivery and assembly of the sofa, and we should have done the same. We apologize for any inconvenience this may have caused.
Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to regain your trust in the future.
Hoping to regain your trust in the future.
We wish you a nice day:)
Anaïs, Bobochic Customer Service
We received a damaged 500 euros desk…
We received a damaged 500 euros desk table, we only opened during the weekend because that's when we would have time to assemble it.
When we've sent them the photo, they told us too late 48 hours limit. Moreover they deliver in the street, not to your house.
4 September 2023
Unprompted review
Reply from bobochic paris
Bonjour,
Nous avons bien pris en compte votre message concernant votre récent achat.
Après vérification, nous constatons que vous n’avez pas commandé en direct sur le site bobochicparis.com mais sur un site partenaire. Nous vous invitons donc à vous rapprocher de ce dernier qui sera en mesure de vous assister et de trouver une solution adaptée à votre situation.
Nous apprécions votre compréhension et votre patience, et nous vous remercions de votre intérêt pour nos produits.
Très belle journée,
Mathilde, Service clients Bobochic Paris
In terms of quality
In terms of quality, this bed is very strong. In terms of beauty, Super good. In terms of color, it is not exactly similar as showing in the picture on the website, infact, it is little bit off-red. Still, we are satisfy as it looks nice too (less bling-bling).
11 May 2023
Unprompted review
Reply from bobochic paris
Hello,
We thank you for sharing your Bobochic experience and we are delighted to hear that you are fully satisfied with your order.
We are pleased to have been able to contribute to your satisfaction.
We hope to see you again very soon on our website to discover all our new collections and exclusive offers.
We wish you a great day.
Ethan, Bobochic Paris customer service.
TERRIBLE - SCAM - Low Quality
Terrible quality - Scam company. Dont order from them.
Ordered a mattress via amazon that was suppose to be 20cm thick. Received a mattres that is 5cm thick.
18 April 2023
Unprompted review
Reply from bobochic paris
Hello,
Sorry that your experience did not live up to your expectations.
Nevertheless, if you have ordered your product from Amazon, we invite you to contact their customer service for any inconvenience.
Wishing you a very nice day,
Presnel, customer service Bobochic Paris
Bought a 3 seater voltaire canapé
Bought a 3 seater voltaire canapé. It looks great and was great. Expect that I made a mistake and a 2 seater was better. They solved it. They deliver international with ok kind of job but it does succeed and I am happy about tbe process and quality. Usually I put 0 stars bit I can only recommend for onfce
2 February 2023
Unprompted review
Reply from bobochic paris
Hello,
Many thanks for your 5 star review. 😊
We are delighted that your sofa lives up to your expectations.
We hope to see you soon on Bobochicparis.com.
Beautiful day to you,
Nicolas, Bobochic Paris Customer Service.
Wish I could give zero stars - so unhappy!
Wish I could give zero stars. Worst company ever!!! They send me a broken sofa (value 822 euro) and refused to solve it. Very bad customer service. I just want an intact sofa. DO NOT BUY FROM THIS COMPANY! EVER! Soooo bad, I have been trying to communicate with them since January 2022 and it is still not solved.
Edit after reaction Bobochic;
Ridiculous to put an apology in this Trustpilot review. Apology is not accepted, it would be better to solve the incident properly
14 January 2022
Unprompted review
Reply from bobochic paris
Hello Carien,
We would like to sincerely apologize for the poor shopping experience you had some time ago with our brand. We are very sorry that our product or service did not meet your expectations, and we understand your disappointment.
Although this incident was some time ago, we wanted to apologize.
Hoping to see you again on our website Bobochic Paris.
Very nice day,
Ethan, Bobochic Paris Customer Service.
mediocre products, horrible customer care
Don't buy from them. They have the worst customer care service EVER.
They never reply to emails, they very rarely reply to phone calls, and when they answer they say "yes, of course we've seen your email". Not only they scam you. They also make fun of you.
After calling them 3/4 times, they put your number in a blacklist and they don't answer anymore. However, if you call with hidden caller ID, they answer immediately.
We had to fight for more than one month to obtain the restitution of the money that we have paid for an article that we have received broken TWICE. Luckily my partner is a lawyer and apparently that's the only thing that they are afraid of. Once she was mentioned in the conversation, they gave me back the money in 3 days.
26 April 2022
Unprompted review
Reply from bobochic paris
Hello!
The Bobochic team thanks you for your feedback regarding your experience:)
We are deeply sorry to hear that you have experienced problems with our customer service. We understand the importance of effective communication and prompt problem resolution.
To provide personalized support and resolve your issue satisfactorily, we would need more information, including your order number or other specific details to identify your purchase. Without this information, it is difficult for us to analyze the file and respond appropriately to your experience.
We understand your frustration and are committed to rectifying this situation. We invite you to contact our customer service directly by providing the details of your order. This will allow us to take the necessary steps to improve your experience and solve the problems encountered.
We remain at your disposal and hope to react your trust!
Have a nice day:)
Anaïs, Bobochic Customer Service
Don't buy Bobochic
Don't buy Bobochic. The quality is terrible, their service even worse. We bought a settee a year a go and after a couple of months the seat werent straight. Their seemingly useual response that this happened through use. DONT BUY BOBOCHIC!
25 April 2022
Unprompted review
Reply from bobochic paris
Hello !
I would like to thank you for taking the time to leave your opinion!
I also want to apologize for the delay in our response.
We work tirelessly to address all concerns and feedback from our customers.
I hope that Bobochic Paris will have the pleasure to continue to satisfy you fully.
I wish you a wonderful day.
Anaïs, Customer Service Bobochic Paris
Reply from bobochic paris
Bonjour Anthony !
Nous vous remercions pour votre retour positif !
C'est fantastique d'apprendre que vous avez bien reçu votre table et que tout est conforme à vos attentes.
La satisfaction de nos clients est notre priorité, et nous sommes ravis que notre produit ait répondu à vos attentes.
Merci de choisir Bobochic !
Nous espérons que votre table sera le point central de moments agréables dans votre espace.
Belle journée à vous :)
Anaïs, Service Clients Bobochic
Super magasin !
15 March 2022
Unprompted review
Reply from bobochic paris
Bonjour Etienne !
L’équipe Bobochic vous remercie de votre feedback encourageant et positif !
Nous sommes ravis que votre visite en magasin ait été agréable et que nos conseils vous aient été utiles pour choisir votre produit. Nous attachons une grande importance à offrir un service personnalisé et à répondre aux besoins de nos clients.
Votre satisfaction est notre priorité, et nous sommes reconnaissants de votre confiance. N'hésitez pas à revenir vers nous pour toute autre question ou demande d'assistance.
Nous serions impatients de vous accompagner dans de futurs achats.
Merci encore pour votre visite et à bientôt !
Anaïs, Service Clients Bobochic
Table Nagane top
Table Nagane top
Une belle table dans un beau bois, parfait en tous points !
16 April 2022
Unprompted review
Reply from bobochic paris
Bonjour !
L’équipe Bobochic tient à vous remercier sincèrement d’avoir pris le temps de partager votre expérience positive avec nous.
Votre avis chaleureux nous touche et nous sommes ravis de savoir que vous avez apprécié nos produits et services.
En espérant que votre produit embellira votre intérieur pendant de nombreuses années !
Très bon week-end à vous !
Anaïs, Service Clients Bobochic
Ravi de la table de salon reçu
15 April 2022
Unprompted review
Reply from bobochic paris
Bonjour !
L’équipe Bobochic tient à vous remercier sincèrement d’avoir pris le temps de partager votre expérience positive avec nous.
Votre avis chaleureux nous touche et nous sommes ravis de savoir que vous avez apprécié nos produits et services.
En espérant que votre produit embellira votre intérieur pendant de nombreuses années !
Très bon week-end à vous !
Anaïs, Service Clients Bobochic
Satisfait
j’ai commandé un bureau Prague,
finition nickel, Service client au top.
8 April 2022
Unprompted review
Reply from bobochic paris
Bonjour !
Je tiens à vous remercier d'avoir pris le temps de laisser votre avis !
Je tiens également à présenter mes excuses pour le retard dans notre réponse.
Nous travaillons sans relâche pour répondre à toutes les préoccupations et retours de nos clients.
J'espère que Bobochic Paris aura le plaisir de pouvoir continuer à vous satisfaire pleinement.
Je vous souhaite une très belle journée.
Anaïs, Service Clients Bobochic Paris
Reply from bobochic paris
Bonjour !
Je tiens à vous remercier d'avoir pris le temps de laisser votre avis !
Je tiens également à présenter mes excuses pour le retard dans notre réponse.
Nous travaillons sans relâche pour répondre à toutes les préoccupations et retours de nos clients.
J'espère que Bobochic Paris aura le plaisir de pouvoir continuer à vous satisfaire pleinement.
Je vous souhaite une très belle journée.
Anaïs, Service Clients Bobochic Paris
belle surprise
belle surprise. J'ai commandé un canapé convertible. Il est impeccable !
1 April 2022
Unprompted review
Reply from bobochic paris
Bonjour !
L’équipe Bobochic tient à vous remercier sincèrement d’avoir pris le temps de partager votre expérience positive avec nous.
Votre avis chaleureux nous touche et nous sommes ravis de savoir que vous avez apprécié nos produits et services.
En espérant que votre produit embellira votre intérieur pendant de nombreuses années !
Très bon week-end à vous !
Anaïs, Service Clients Bobochic
Bought 2 beds and mattresses from them
Bought 2 beds and mattresses from them. Delivery got delayed multiple times by weeks.. and I was unable to contact Bobochic by phone . They just don’t answer. In the end they replied to one of my emails saying that it was now basically my problem since delivery is outsourced by another firm .. and Bobochic doesn’t want to Intervene! So I had to sleep on the floor for weeks. Avoid at all cost!
28 March 2022
Unprompted review
Reply from bobochic paris
Bonjour Romain !
Nous regrettons sincèrement que votre expérience précédente n'ait pas été entièrement satisfaisante.
La satisfaction de nos clients est notre priorité, et nous prenons chaque avis au sérieux.
Depuis votre dernier contact avec nous, nous avons apporté des améliorations significatives à nos services.
Nous nous engageons à offrir une expérience exceptionnelle à tous nos clients.
Nous serions ravis de vous accueillir à nouveau pour vous démontrer notre engagement envers votre satisfaction.
Nous espérons avoir l'opportunité de regagner votre confiance et de vous offrir le service exceptionnel que vous méritez.
Passez une bonne journée !
Anaïs, Service Clients Bobochic
Awful service.
within a month a seam of the hocker has come loose. I contacted customer service about this and sent photos.
response: this broke through use not a mistake.
the seam was clearly stitched too tight, so it was definitely a mistake.
And also, things like this shouldn't happen in less then a month.
17 February 2022
Unprompted review
Reply from bobochic paris
Bonjour,
Je m'excuse pour le retour tardif à votre message.
Je suis navrée de lire votre expérience et vous confirme que nous avons mobilisé toutes nos équipes depuis pour fournir des produits et une expérience de qualité.
J'espère que vous renouvellerez votre confiance en Bobochic :)
Bonne fin de journée,
Louise, service clients Bobochic Paris
Furniture not worth your money …
We bought a set of table with a bench and 2 chairs in December 2020. After one year the bench broke. Imagine a bench to break, imagine the quality of the material of that to happen. And I am not talking of us jumping on the furniture, but simply after a daily use for dining! So for a table and chairs that we paied 800 eur now I would rather burn the entire set than selling it; anyway I am not able to resell it with such a bad quality. MDF and melamine please be aware when you buy from this company! I really regret my money spent here! I WANT A REFUND!
29 December 2021
Unprompted review
Reply from bobochic paris
Hello,
Thank you for your enquiry. Sorry that your Bobochic experience did not live up to your expectations.
However, we are sorry to inform you that we do not have enough information to respond to your request.
Very nice day,
Ethan, Bobochic Paris customer service.
Very happy with the two sofas I bought
Very happy with the two sofas I bought. Delivery was on time, and the delivery company was super, they unpacked the sofas, installed the legs on the sofas, and took all the packing material with them.
6 August 2021
Unprompted review
Reply from bobochic paris
Hello !
I would like to thank you for taking the time to leave your opinion!
I also want to apologize for the delay in our response.
We work tirelessly to address all concerns and feedback from our customers.
I hope that Bobochic Paris will have the pleasure to continue to satisfy you fully.
I wish you a wonderful day.
Anaïs, Customer Service Bobochic Paris
This is the worst quality ever witnessed
The sofa arrived completely broken, the delivery man did not even put it down at the bottom of the building but just got out of the truck, it was raining, he immediately got the hell out of there. I arrived at our place and discovered that the sofa is completely shattered, The supplier tells us that we should have called the delivery man within 15 minutes to take the sofa back (we called him back less than ten minutes later and he refused to take it back) ) and they tried to trick us by offering us just 80 euros in damages. It was only when I wrote to them that I was going to file a complaint, it's only then that they began to organize the collection of their junk.
22 July 2021
Unprompted review
Reply from bobochic paris
Hello,
We would like to apologize for the lack of communication you encountered when requesting information.
We fully understand your frustration and sincerely regret not being able to meet your expectations.
Unfortunately, despite our request for additional information, we have not received any feedback from you.
Very nice day,
Ethan, service clients Bobochic Paris.
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