Just…Wow! The worst customer service ever. Having put my rego into Bob Jane T-Marts website to get a quote for 4 tyres I followed up with a call to Brookvale to find out if the price for tyres include... See more
Company replied
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I ordered 4 tyres over a month ago and after waiting a week I rang and was informed they were coming from Brisbane to Sydney. After another week I rang, informed they would be there on Friday after w... See more
Company replied
Excellent experience with the Adam and the crew at Bob Jane Brookvale last week.They were quick and efficient with the tyre fitting and wheel alignment and very competitive with their pricing , thank... See more
Company replied
Luke- Why would you phone someone up, tell them their wheel/tyre is ready and then get there to find it’s not! Lay manager from another store, staff off and service through the floor. Bob Jane Brookva... See more
Company replied
Company details
Written by the company
Bob Jane T-Marts is the most trusted name in tyres and wheels in Australia. We have over 130 stores nationwide to assist with the best tyre and wheel prices, top brands, partnered with great service. Bob Jane T-Marts stocks the highest quality wheels and tyres for passenger cars, performance cars, 4x4s, vans and light trucks. All tyre prices include fitting, balance, tubeless valves (excluding tyre pressure monitoring systems), GST and tyre disposal. Australia Wide Warranty. Our Best Tyre Price Guarantee means that If you find a cheaper identical tyre stocked locally, we match the tyre price and pay you 10% of the difference. See our website www.bobjane.com.au for terms and conditions.
Contact info
750 Pittwater Road, Unit 10, 2100, BROOKVALE, NSW, Australia
- 02 9905 0481
2.7
Poor
5 reviews
Replied to 78% of negative reviews
Typically replies within 48 hours
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Terrible
Just…Wow! The worst customer service ever. Having put my rego into Bob Jane T-Marts website to get a quote for 4 tyres I followed up with a call to Brookvale to find out if the price for tyres includes fitting. I was told “NEVER go with what you see online as that’s not correct”. I asked for help but because I couldn’t tell the man what size tyres I needed for my car type he said “because you didn’t but the car from us I’m no use to you”. I didn’t know Bob Jane even sold cars. WHY have a website that gives incorrect details & why employ people that are useless?
27 March 2026
Unprompted review
Reply from Bob Jane T-Marts - Brookvale
Hi, we're sorry to hear about your recent experience at our store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team
Tyres due on Fridays but Friday never comes
I ordered 4 tyres over a month ago and after waiting a week I rang and was informed they were coming from Brisbane to Sydney. After another week I rang, informed they would be there on Friday after waiting a further 3 Friday alleged deliveries I went to a independent tyre dealer an ordered same tyres on Friday and they were there to be fitted on the Monday.
Bob Jane never had the curtesy to even call me once.
8 July 2025
Unprompted review
Reply from Bob Jane T-Marts - Brookvale
Hi Paul, we're sorry to hear about your recent experience at our Brookvale store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team
Service has really dropped off
So 1 tyre w a puncture. Asked for same brand new tyre. Was told 2 days.. OK. It was 3 days but no biggy. I called them to see what was happening and was promised next day AM. I turned up PM. No tyre replaced. No whoops or apology. Just come back. 2 days later it was ready.
I got it back with their white tyre fitting lubricant grunge dried on the tyre and
the rim. They did not bother cleaning it up. Clearly no pride in their workmanship.
They have slipped dramatically. They used tb good.
3 June 2025
Unprompted review
Reply from Bob Jane T-Marts - Brookvale
Hi, thank you for reaching out. We’re sorry to hear about your experience, and we appreciate your feedback. We will use it to help us improve in the future.
Bob Jane Brookvale- shape up!
Luke- Why would you phone someone up, tell them their wheel/tyre is ready and then get there to find it’s not! Lay manager from another store, staff off and service through the floor. Bob Jane Brookvale- shape up!!
17 April 2025
Unprompted review
Reply from Bob Jane T-Marts - Brookvale
Hi Nigel, we're sorry to hear about your recent experience at our Brookvale store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team
Excellent experience with the Adam and…
Excellent experience with the Adam and the crew at Bob Jane Brookvale last week.They were quick and efficient with the tyre fitting and wheel alignment and very competitive with their pricing , thank you team
5 July 2024
Unprompted review
Reply from Bob Jane T-Marts - Brookvale
Thanks for the great feedback regarding our Brookvale store.
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