Excellent application
Excellent application, it has helped me be part of the financial system as a migrant, supporting my family by being able to send money without much complication.
24 July 2025
Unprompted review
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BNKA is withholding users’ funds and…
BNKA is withholding users’ funds and gives no explanation
On Friday 20 th june , I received an official email from Intergiro stating that their license as an Electronic Money Institution (EMI) had been revoked on wednesday 18th by the Swedish regulator, and as a result, SEPA services and other functions were deactivated.
From that moment, everything became confusion and disinformation.
BNKA has not sent a single official communication to users acknowledging the collapse of their main provider or explaining the situation.
Instead, they respond to user complaints with irrelevant questions — asking what phone model I use, or whether I tried with the physical or virtual card. These have nothing to do with the real issue: nothing works because Intergiro was disconnected from the system.
Today, Monday, June 23rd — five days after that announcement — Intergiro sent another email claiming SEPA withdrawals have been temporarily re-enabled until September 19th, allowing users to retrieve their funds.
I tried to initiate a SEPA transfer.
Same result as before: the Intergiro page loads blank, no SMS arrives, and the operation cannot be completed.
BNKA continues to remain silent. Not a single official email.
That’s why I say this clearly:
BNKA and Intergiro are both misleading users — each in a different way.
BNKA misleads through active concealment: pretending everything is normal, promoting features that do not exist, and never officially acknowledging anything.
Intergiro misleads by omission: announcing that withdrawal channels are open, but never clarifying that most users cannot actually access them.
The result is absurd: we are stuck between two entities that provide no working solutions, take no responsibility, and only care about protecting their image.
I demand a clear, transparent and operational exit plan.
This is no longer a technical issue. It is a chain of evasion.
23 June 2025
Unprompted review
Freelance solution
Buena experiencia, todo en una app y coste swap baratísimo. Toda mi familia usa ya.
24 February 2025
Unprompted review
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