B&M Stores Reviews 5,811

Spoke to Krista today at customer services. Problem sorted quickly and professionally

I have been twice this week to B&M in Burgess Hill
On both occasions all the staff were delightful and so helpful
I took something back hoping to exchange for a different colour
I had lost my receipt, but was given the customer Service number
I called Christa was so helpful and arranged to send me a copy receipt on line
I will give back next week and use the refund to purchase something else. I look forward to my next shopping experience at B&M Stores
Thank you all, Patricia Brady

Isabelle was really helpful with my request

Friendly staff. Good value for money.

Good selection of products at affordable prices.

I spoke with a lady called called Krista who was most helpful in locating my proof of purchase, she was so pleasant and quick sorting it out , a lovely lady , made my day.

The gentleman called Nilann from B&M store in Bognor #bognorregis helped me take my garden furniture into my car without any hesitation. I was anxious about shopping for such a large item as I was not sure if I would have gotten the help I needed, on time . But this gentlemen quickly assisted me. I will definitely go back to this store.

Lost my receipt and they were able to generate a new one over the phone and set by email. Very helpful lady in customer services

I recently had a problem with an item I’d purchased but couldn’t find my receipt, I spoke to Lisa on the phone at customer services and she was absolutely delightful and so helpful. She patiently went through all my card transactions , then a different card because I couldn’t remember how I’d paid. We found the correct one and Lisa sent it straight over to me by email and explained what I needed to do. Not only was she professional and helpful but so friendly and cheerful. It really made me feel happy to chat with her when I genuinely did not expect a positive outcome !

Terrible customer service.
Stupid staff and disorganised.
Plymstock store!

Had to contact them about a return and Sienna was so helpful. Thank you

Clevedon B&M store 👏👏👏👏
I can't thank the staff team enough for their care and support they gave to me when I suddenly fell in the store.
They immediately assisted me into a safe position and called the ambulance service.
A member of staff stayed by my side another out at the car park to await for the ambulance to arrive.
I was kindly supported for "over an hour" before being taken to A&E.
The staff team all gave me their time and support above and beyond!!!

Excellent service dealt with very quickly

I lost my receipt and I send customer service a message asking if it was possibly to get a receipt from you. It was done straight away, no waiting days like other companies. It actually shocked me how fast it was resolved. Thank you...

I was wrongly accused of shoplifting and aggressively stopped by a staff member called Eve in front of other customers and my one-year-old child.

The situation was humiliating, intimidating, discriminatory, and completely unprofessional.

This is a formal and serious complaint, and I have already raised it online. I am also considering further action due to how serious this incident was and the way it was handled.

I am sharing this so others are aware and do not experience the same treatment at this store.

The staff involved clearly need serious training in how to deal with customers appropriately and how to handle situations without making false accusations or causing public embarrassment.

Market Harborough branch.

I had purchased items from b&m but there was a problem with some of the items, i didn’t receive a receipt on the day of my purchase so i contacted b&m customer services and my issue was dealt with straight away

B&M stores. I began a chat with a lovely lady called Jane. I was so impressed she was a human and not a bot. Extremely rare these days. I am disabled and find it difficult to get to the big stores. Jane took my number and phoned me. I was interested in a dog memorial for my garden. She checked if it was in stock at any of the stores near me. That saved me a lot of travel on buses to see if I could find one. Jane was very pleasant and helpful. 10/10. I cannot say enough good things about her. Thankyou so much Jane. This lady is the epitome of what customer service is all about. Many companies could do with a clone of her.

Customer service was excellent. Today, I had a phone conversation with Jane regarding an old transaction. She patiently located the transaction and helped me resolve my issue efficiently.

Isabelle in customer service is an outstanding colleague.

Helped me a lot with my issues and resolved very quickly.

I had a parking fine from a company that runs the B&M parking in Braintree. I overstayed even though I had used the shop. After I received a penalty notice, I contacted B&M and, within 2 days, it had been cancelled . Good stuff

Late helped identify the required information to allow her to email me my receipt as I could not find the original.
Excellent service !!