Ordered part finally arrived after four weeks, but was damaged. After contact they would send out a new part. After three weeks, the part was still not sent, therefore I cancelled the order. They ar... See more
Company replied
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See what reviewers are saying
Waiting more than two weeks now for VanMoof parts that should have arrived within 10 days. No updates, no answer to email. I did finally establish contact and after a lengthy process I also received t... See more
Company replied
Still missing therapy for the pushbottoms It was only delivered the Van Moof pushbottoms! On my claim by email was no reaction until now
I recently purchased a Blurby e-bike, and I couldn't be happier. Its sleek, sturdy design and powerful motor make uphill climbs and long rides effortless. The battery life and power are quite impresiv... See more
Company details
Written by the company
Ebikes and ebike spare parts and accessories for Blurby and Vanmoof.
Contact info
Kecskemeti utca 5, 1053, Budapest, Hungary
- +3725043008
- info@blurbybike.com
- blurbybike.com
2.7
Poor
36 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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Great service
Great service, good communication. My bike is back in the streets. Thanks
5 September 2024
Fast delivery and great service…
Fast delivery and great service following up when the first delivery was not completed (as I was away from home). Definitely will come back in future.
1 September 2024
Could be good… or really bad
I ordered a brand new eshifter for my S3. The payment for the order went extremely well (no wonder) but the lack of information about the expected shipping date is really annoying.
Similar to other comments I tried to contact them by phone but it goes straight to voicemail. Now I sent an email and I’m waiting for some (good) news. 🤞🏻
So far I can’t say anything really bad about the business but I am clearly worried that I did not hear back from them yet. I ll make sure to update my post in more positive way as soon as I receive the goods as advertised on their website.
Stay tuned.
[20240830 - Update 1]: I just received a response by email informing that the goods will be shipped today and should arrive within 3-4 days. So far so good! Adding a star to my review.
[20240904 - Update 2]: back to 3 stars… the paperwork for custom clearance was not properly filled and the parcel went back to the shipper… 🤦🏻♂️
29 August 2024
Unprompted review
I received the rear luggage carrier for…Van Moof S5
I received the rear luggage carrier for the Van Moof S5 within 2 weeks and it is fine, except that the screws but not the nuts were supplied. No problem, has been solved. The front carrier (Front Basket) was also received but unfortunately it does not fit the Van Moof S5. It is as if it is bent. The package arrived rather battered. I have tried several times to contact Blurby Bike's info mail address but unfortunately receive no response. I would like to return the product and receive my money (EUR 96) back for this worthless product. I asked my questions in Dutch but now see that this is a Hungarian company. Did you not understand my questions? Please tell me where I can send the product back to and receive my money back.
28 August 2024
Unprompted review
Happy with my new bike!
I recently purchased a Blurby e-bike, and I couldn't be happier. Its sleek, sturdy design and powerful motor make uphill climbs and long rides effortless. The battery life and power are quite impresive. Highly recommended.
4 August 2024
No delivery time indicated
It is extremely annoying that no delivery time is mentioned in the order confirmation.
2 August 2024
Unprompted review
Reply from Blurby
Hi Rob,
You placed your order at 11:07 and it was dispatched 2.5h later at 13:45 when DPD picked it up from our warehouse. It will arrive to you in 2 business days. You can check detailed info with your DPD tracking number: 16380109256503
Also on our website is a public customer support phone number that has the shipping details for you. A customer support email address whereby contacting us you can get the shipping details. And a customer support chat that you can contact to get the shipping details.
We are planning to give exact info for shipping times in the order confirmation email as well but different products can have different delivery times.
If you have any more questions to us then feel free to hit us up!
I have not received my parts yet
I have not received my parts yet, after a six week wait time. Paid in full.
25 July 2024
Unprompted review
Reply from Blurby
I apologize for the delay. There is a shortage with the X3 fenders currently which are sold out. There are plenty of S3 and S5 fenders in stock and the shortage only affects the X3. We have refunded your money 2 hours ago when you requested the cancelation. If you want us to inform when it arrives in stock hten let us know.
Good product (as described)
Good product (as described), fast shipment - but received a scratched product without the required screws…
10 May 2024
Reply from Blurby
Thank you for the review! I apologize for the scratches and missing screws. The screws should be included with the package. You can contact us and we can send you the missing screws and a replacement for the scratched part.
Reply from Blurby
Thanks! Happy to help!
Never received the product; edit: did receive
Never received the product; Edit: did receive the product in the end after one month.
5 May 2024
Reply from Blurby
The product arrived on 6th of June. GLS tracking number is 90478587003. To see details of tracking the post index is 1054HV
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