Blue Vanilla Reviews 4,423

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting the quality, comfort, and stylish designs of the clothing, especially the dresses and tops. Many people appreciate the variety of styles and colors available, finding items that fit well and are flattering. The retail experience is also positively noted, with customers enjoying the ability to try on clothes in-store and the overall selection. However, some customers experienced issues with their orders, including receiving faulty or damaged items, or not receiving their full order. The return policy also caused dissatisfaction for some, particularly regarding the need to pay for returns, even for defective products.

What people talk about most

Product

Consumers generally express satisfaction with the product offerings, particularly praising the quality,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality... See more

Return policy

Clients share ambiguous opinions on the return policy. Many reviewers express frustration with unexpected... See more

Order

People report ambiguous experiences with order. Some customers praise the quick delivery, with items arriving... See more

Retail

Users describe positive interactions with retail, praising the lovely styles, patterns, and good selection of... See more

Based on these reviews

Rated 4 out of 5 stars

Great online service and quick delivery. I first came across Blue Vanilla when looking for a sequinned top for Abba Voyage. Not only did I find the perfect sequinned top but Blue Vanilla quickly beca... See more

Rated 3 out of 5 stars

I received my jumper today with a large hole in it Was unhappy to find i have to pay to return a faulty item surely this isn't correct Update I emailed them and got a prepaid Royal Mail r... See more

Rated 5 out of 5 stars

Purchased a summer dress last year from Blue Vanilla and it’s one of my favourites! I regularly wear it, it washes well and you can see how much care has been taken when produced so it lasts again and... See more

Rated 5 out of 5 stars

Ordered some summer dresses from Blue Vanilla this year and they all fit perfectly! Which rarely ever happens, I normally end up returning everything when shopping online. Been trying to figure out my... See more

Rated 5 out of 5 stars

Visited Blue Vanilla in Castle Court Belfast and just loved it. They have such an array of styles and colours of dresses and they really suited my figure I have quite a large chest but the dresses I b... See more

Rated 5 out of 5 stars

I attended a wedding earlier in the summer and I was admiring a guests polka dot dress. She kindly told me about BlueVanilla.com so I started following on X and looking at all the gorgeous designs on... See more

Rated 5 out of 5 stars

Champagne coloured tulle midi skirt size S/M bought online. Delivery was swift and tracked. The skirt is even prettier than it looked in the photos. Lovely shimmery soft material, washes beautifully.... See more

Rated 5 out of 5 stars

Blue Vanilla is a standout destination for women’s fashion, offering a vibrant mix of style, comfort, and affordability that makes shopping a true delight. Their collection is brimming with beauti... See more

Rated 5 out of 5 stars

I went into the shop in Merry Hill looking for a dress for my nieces 40th Birthday celebrations. I'm 70 years of age and at first felt, maybe the attire would be a bit wrong for me. How wrong was... See more

Rated 5 out of 5 stars

Bought an Embellished neck , V front V back midi recently. Got so many compliments for the dress. The size was a true fit , colours were bold and great for the summer season. Lovely party dress. I... See more

Rated 5 out of 5 stars

Gorgeous clothes, recently bought a summer dress at New Look from the Blue Vanilla collection and it’s great quality for an excellent price! Definitely will be shopping from Blue Vanilla more in the f... See more

Rated 5 out of 5 stars

Recently shopped at vanilla merry hill and found staff very helpful in particular Mehnaz, who put herself out to accommodate us. My wife purchased a beautiful dress from this store.

Rated 5 out of 5 stars

Have bought many times from Blue Vanilla, there is always something I like, within my budget and in my size, have my eyes on a few items so when pay day arrives guess what I'll be doing!!

Rated 5 out of 5 stars

Great clothes, I now have 3 beautiful summer dresses from blue vanilla and I always get lovely compliments whenever I wear any of them 💙 I've my eye on another dress too 🤗🤣 xxx

Company replied

Rated 1 out of 5 stars

I have returned an item. It arrived unwearable. From the delivery receipt you have received it. But you have not refunded. You have also charged for delivery which is unfair as the item should nev... See more

Rated 1 out of 5 stars

Ordered a few items 19th May and still haven’t received them. Evri tracking is saying they’re still waiting for the parcel. Brought it to the attention of customer services 23rd, got a short reply la... See more

Rated 5 out of 5 stars

BV have a very impressive of trendy and timeless, classic pieces at excellent prices. Sales are particularly good. Customer service is always excellent and you can’t fault the quality. I love BV and a... See more

Rated 5 out of 5 stars

Absolutely love the clothes! Blue Vanilla is my go-to for summer style! The dress I ordered is amazing quality, and the customer service team were so friendly and helpful. Can’t recommend them enough!... See more

Rated 1 out of 5 stars

I bought a dress for a wedding from the Meadowhall store which had clearly been worn before although I didn't realise this when I bought it. There was a cream coloured stain near to the zip at the bac... See more

Rated 1 out of 5 stars

Returned items on 11th June (13 items). On 13th June I was refunded for 2 items. I have still not received a refund on the other 11 items. I emailed and was asked to send the parcel tracking. That... See more

Rated 1 out of 5 stars

Terrible return process . One thing I did keep was Torn on the material .. no other in stock .. more hassle than worth and poor quality material

Rated 4 out of 5 stars

Changed my review from 1 star to 4 (would have been 5 if they’d offered this sooner without my constant emails) they have given me a rebate for part of my order that was missing. I like to think I... See more

Rated 5 out of 5 stars

Shopped on Blue Vanilla a few times now and always been happy with the quality of clothing. Delivery has always been fast and never had a issue with returns and refunds.

Rated 4 out of 5 stars

Purchased my third Vanilla dress. I always get lovely comments when I wear them. They are all good quality and well made. Sizing can be a little small so I size up! Only wish they would have a deli... See more

Rated 5 out of 5 stars

I have used this website for many purchases. I usually shop on line as it’s easier and more convenient for me. Great postal service and great returns. Can’t fault it by anything. Great quality clothes... See more

Rated 5 out of 5 stars

I ordered 2 dresses from their website and they were both beautiful 😍 this is 1 of my got to places for lovely clothes at extremely low prices, love it thank you! 😍

Rated 5 out of 5 stars

We have a local vanilla store at merry hill and when ever I go in there the staff are great and helpful and I love the choices you get in regards to clothes with vanilla and the prices are reasonable... See more

Rated 3 out of 5 stars

Absolutely love the trousers I received today, very prompt delivery, however they were too long and while trying to take them up by hand sewing, noticed a very nasty cut in the material that had a cru... See more

Rated 5 out of 5 stars

Love my dress, it's just beautiful. I feel lovely in it and it's the perfect summer dress. Delivery was really quick to. Would recommend if you're looking for some great wardrobe updates.

Rated 5 out of 5 stars

Blue vanilla clothing is classy. The material is cool and the colours beautiful. The dresses are a good fit I’m a medium size 14. If you’re looking for summer cloth8ng this is the site to use.

Rated 5 out of 5 stars

Love the dresses. Only found this brand last year and purchased several dresses which have become my firm favourites. I have lost weight and loved the dresses from last year so much was able to find 2... See more

Rated 1 out of 5 stars

This company charges for returning items bought online. I also cannot return to the store either. I will not use this company in the future.

Rated 5 out of 5 stars

Went to blue Vanilla in Bluewater. First time and the women working there were so friendly. Showed me the dressing room where I took some outfits. The young lady told me her honest opinion on the out... See more

Rated 5 out of 5 stars

Blue vanilla is my brand to go to. Great quality and realistic sizing. I have been buying their clothes for a while now and I am really happy with the fabrics, styles and variety. Especially the dress... See more

Rated 5 out of 5 stars

Absolutely the best summer dresses! Great shape so allows you a shape! Soft stretchy material no the shiny cheap stuff Loved them so much I bought it in all designs true to size and so flattering!... See more

Rated 4 out of 5 stars

Lovely selection of clothes, at 60 I can struggle to find clothes I feel both comfortable and confident in. Great value for money too, well done blue vanilla!

Rated 1 out of 5 stars

I HAVE SENT ORDER BACK ORDER NUMBER IS 473301 BUT NOT RECIVED ANY REFUND CANT TRACK IT SENT SEVERAL EMAILS NOTHING BACK

Rated 5 out of 5 stars

Love dress designs at Blue Vanilla. Plenty of flutter sleeve dresses, wrap dresses and mini dresses. One website improvement would be to include all colour choices on same link.

Rated 5 out of 5 stars

I love, love , love Blue Vanilla muchly 🤩 The wrap style tops are amazing and I have about 5 different styles/patterns as they are so comfy, fit well and just bloody gorgeous! I feel so gratef... See more

Rated 5 out of 5 stars

Lovely styles and patterns, everything fits well and The sale section is always filled with so many gorgeous treasures.

Rated 5 out of 5 stars

Have so many gorgeous pieces from Blue Vanilla, quality is amazing! Always the best customer service too x

Company replied

Rated 5 out of 5 stars

I have recently discovered Blue Vanilla and have been delighted with the things I have purchased from them . A really good price and with quality !! Not usually both in the same statement ! Look forwa... See more

Rated 5 out of 5 stars

Clean bright store. The staff were engaging and helped when I asked for an opinion on the clothes I was trying on. Really good quality material on the dress I brought

Rated 5 out of 5 stars

I was upset that the store closed down locally. I like blue Vanilla as it caters for all ages and sizes. Easy to wear and yet can be dressed up or down by accessories and decent prices too. Have bough... See more


Company details

  1. Clothing Store

Written by the company

Discover the cutting-edge women’s fashion at Blue Vanilla. Shop the latest clothing trends in dresses, tops, knitwear, trousers, skirts and more.


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

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Replied to 14% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Blue vanilla is my brand to go to

Blue vanilla is my brand to go to. Great quality and realistic sizing. I have been buying their clothes for a while now and I am really happy with the fabrics, styles and variety. Especially the dresses and tops have a great fit. Strongly recommend!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Happy

Shopped on Blue Vanilla a few times now and always been happy with the quality of clothing. Delivery has always been fast and never had a issue with returns and refunds.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

I love, love, love 🤩

I love, love , love Blue Vanilla muchly 🤩
The wrap style tops are amazing and I have about 5 different styles/patterns as they are so comfy, fit well and just bloody gorgeous!

I feel so grateful to have found a company that works for me with its styles.

Thanks lots 💖👌

29 June 2025
Unprompted review
Rated 5 out of 5 stars

My first stop shop for dressess …

It was by chance that I ordered from this shop,as I was given vouchers for newlook,I seen a dress in the Blue Vanilla section, which was beautiful, the material was gorgeous and the dress fit me perfectly,since then I've been on the website, and ordered a few more dresses,needless to say they are all perfect.
The website has more choice of dressess,and tops which aren't in the store there is also more sale items,at a very reasonable price,this is my new first stop shop,I just love it,delivery cost is quite reasonable and super quick I would definitely recommend checking this shop out,you won't be disappointed ,

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Bought an Embellished neck

Bought an Embellished neck , V front V back midi recently. Got so many compliments for the dress. The size was a true fit , colours were bold and great for the summer season. Lovely party dress.
I am blue vanilla regular customer, I love their styles and pattern. Would recommend them to my friends and family.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Lovely styles, great prices and helpful friendly staff

I have bought a few things from Blue Vanilla in store and I have to say the staff are all lovely and very friendly. A lovely young lady served me at the checkout and she asked me if I had a blue light card which I have to say, never happens. I usually have go ask. So she saved me a few pounds. I love the style of clothes and I think they are very reasonably priced. I am in my late 30s and I love the clothes and my mum (almost 70) loves the clothes too so it just shows that they cater for everyone.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Blue vanilla clothing is classy

Blue vanilla clothing is classy. The material is cool and the colours beautiful. The dresses are a good fit I’m a medium size 14. If you’re looking for summer cloth8ng this is the site to use.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

I bought a lovely dress

I bought a lovely dress from the Telford shopping Centre
Lovely shop so clean and friendly
I love the clothes good quality and a great choice
I will return

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Appalling Customer Service

I bought a dress for a wedding from the Meadowhall store which had clearly been worn before although I didn't realise this when I bought it. There was a cream coloured stain near to the zip at the back. It was my husband who had noticed it when he zipped it up for me on the day of the wedding. I'd tried it on in the shop and the assistant actually helped me to zip it up. She must have seen it and not said anything. Obviously I couldn't wear it for the wedding, which was devastating as I'd bought shoes, bag etc to match the dress. However, when I went to take it back, I was accused by the manager of wearing the dress and trying to take it back with a stain on. I was absolutely appalled. Not only was the wedding day ruined for me, but I also had to endure being ridiculed and accused of lying by the manager. Absolutely disgusting customer service.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Service

Bought a dress recently but when I got it home I realised there was a fault on the sleeve and I had already took the ticket off, took it back to the shop and they exchanged it straight away, very good service every time I've shopped there

12 June 2025
Unprompted review

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