Bluesunset Reviews 

235
TrustScore 2.5 out of 5

2.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 67 reviews, most reviewers were unhappy with their experience overall. Many customers reported not receiving their ordered items, leading to significant frustration. Some also received products described as useless replicas or items that did not function as expected. Reviewers frequently mentioned a lack of communication, with emails often ignored and no responses to inquiries about missing goods or refunds. However, some customers noted positive aspects when their orders were fulfilled. People were often satisfied with product quality, finding items exactly as described, and many experienced fast, well-packaged delivery. Additionally, some found the service good and helpful with product assistance.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as beautiful,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the products as beautiful,... See more

Delivery service

Consumers generally report positive experiences with delivery service, highlighting prompt and fast shipping... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with timely... See more

Service

Clients share positive opinions on service, with many finding it good and affordable, expressing no... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the browsing experience, and once i made my purchase i really appreciate the follow up from Bluesunset. And i was very happy with the Diamond Hug Ring i received quickly after ordering. Really... See more

Rated 3 out of 5 stars

It came two weeks ahead of schedule. packaged carefully and safely. This stuff is excellent. The quality of the merchandise is outstanding. Strongly advised.

Rated 3 out of 5 stars

Many thanks to Bluesunset.I am glad to have found a beautiful nylon crossbody bag because I use Bluesunset.They gave me a lot of product assistance.

Rated 3 out of 5 stars

After searching for awhile for led bike rear light I found Bluesunset. This company was very prompt on responding and shipping out the order.


Company details


Contact info

2.4

Poor

TrustScore 2.5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(235)

67 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

My experiences with Bluesunset have…

My experiences with Bluesunset have been exceptional. The platform's current system works seamlessly, providing satisfaction with every purchase. I appreciate the fair pricing and negotiation process, the wide variety of premium products available, and the great deals offered.

13 August 2025
Unprompted review
Rated 3 out of 5 stars

Excellent

Excellent selection, standards, recommendations, peace of mind, customer service. Highly recommended.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Despite almost the bad reviews I'm…

Despite almost the bad reviews I'm pleased with my Earbuds. They appear to be good quality. The sound and performance is good and good functionality. The only complaint was a long delivery time and no delivery updates but a very good product.

19 August 2025
Unprompted review
Rated 1 out of 5 stars

Cheap and nasty

Awful products, bought my son a dungeons and dragons advent calendar. The gifts in them are awful, cheap and badly made. I wouldn't pay £10 for this rubbish, never mind the £30 I was ripped off for it. Please do not be tempted to buy from this company, their adverts make the products look great but they are not, very misleading!

8 December 2024
Unprompted review
Rated 1 out of 5 stars

This company has shocking customer service avoid at all costs

Convenient & Friendly Customer Service
Bluesunset offers excellent, comprehensive customer service every step of the way. Once you’ve made a purchase, our customer service representatives are always on-hand to answer questions through our website. Shop with confidence and save more with Bluesunset!

This is on there web site.. it is so untrue, I bought some shorts from them. The ones that came were so poor quality and nothing like the picture so I sent them back asking for a refund. This was in September we are now in November I mail them at least once every month if not more and get no reply at all . This company has shocking customer service avoid at all costs

23 November 2024
Unprompted review
Rated 1 out of 5 stars

My items took over a month to arrive

My items took over a month to arrive, so it’s not blue sunset. UK at all the showerhead was cheap plastic rubbish. The books were counterfeit and incomplete. I will never buy from blue sunset UK ever again and I’m not going to pay Atenna to return the items that I’d already paid for delivery, but I won’t get refunded so out of pocket. I’m very disappointed bad blue sunset, UK

10 October 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a minimallow advent calendar

Ordered a minimallow advent calendar, it’s been over a week now!, not heard anything, have emailed how many times, there no contact number or chat or anything!!, been done for over £30.00. Awful. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!!!!!!!!

12 November 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 2 colour by numbers books and…

Ordered 2 colour by numbers books and received 2 sets of pens. When I asked for them to send me the books they negotiated a refund. So I paid £13 for pens I could have got cheaper in amazing, and they would have been better quality as well. AVOID!!!!

27 September 2024
Unprompted review
Rated 1 out of 5 stars

Con men

Same - I should have read the reviews !
Pure scam, selling crappy items under fake, misleading adverts.
Bought a horror advent calendar as all the figures shown were Lego - instead for 3 Lego and 21 stupid little bits of plastic with figures stickers - absolutely shocking.
Don’t spend money with these con artists !

28 October 2024
Unprompted review
Rated 1 out of 5 stars

Goods ordered were delayed, sub standard and not as described.

Goods ordered were delayed, when they eventually arrived they were of a poor standard and quality, not suitable for children and not as described (advent calendar’s). Requested a full refund as advertised on their website, offered 30% of the total cost and asked to return items to CHINA. Advised them that it was a UK website, with a UK returns address on the parcel and that I was demanding the full 30 day guaranteed refund otherwise I would go to trading standards, financial authorities and the BBC Scammers programme. Monies were returned in full.

29 September 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look