Bluesky Cosmetics Reviews 

266
•
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

They heavily promoted the HEMA free nail system . I went all in and bought it . Only once I’d applied it and got the burning feeling did I decided to read all the bottles despite them assurin... See more

Rated 5 out of 5 stars

It’s really nice dealing with a company that puts the customers first. I ordered a pastel blue nail varnish for my sister, unfortunately there was a picking error and I was sent pastel green, I ema... See more

Rated 5 out of 5 stars

I received my Bluesky order but one of the gels was missing, I understand this can happen when ordering so many. I emailed customer service one night explaining the situation and the following morning... See more

Rated 5 out of 5 stars

Love my purchase from Blusky Cosmetics: my gel starter pack with lamp came quickly and beautifully packaged and I have loved trying out gel nails for the first time at home. The lamp is easy to use, h... See more

Company replied

Company details

  1. Cosmetics Industry

Information provided by various external sources

The official UK HQ of Bluesky gel nail polish; a global beauty brand that helps women to discover their ultimate beauty and individuality in their everyday lives.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

266 reviews

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No recent history of asking for reviews

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4.4

All reviews

(266)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Love all my Bluesky gel polishes

Love all my Bluesky gel polishes, easy to use, well pigmented and long lasting. I prefer the professional range but use both pro and home user bottles.

8 April 2021
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Reply from Bluesky Cosmetics

Thanks Vicky! We are so pleased to hear your kind words and thank you for choosing Bluesky.

Rated 1 out of 5 stars

Not even worth 1 star customer service…

I bought the egg shell top coat from this company and emailed their customer service team as the product was burning my nails when curing them under my UV lamp.

They advised me that the top coat was only compatible with the their Blue Sky lamp which can I add is not stated on ANY social media posts on the product listing or on the website.

Customer service asked me to send back the top coat for them to investigate did not offer a returns label. Why should I waste more money sending back a product that is inadequate. They also tried to question how I was applying the product and the type of lamp which in my eyes should not matter but if this does it should be stated in the product description.

Once I stated that the company was going against trading standards as the product is not described as it should be my email got ignored.

I had faith in this company and I have now lost faith I wouldn't trust them with a penny of your money.

I would also consider relooking at your customer service model and speak to your marketing team because it is lacking.

8 April 2021
Unprompted review
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Reply from Bluesky Cosmetics

Hi Taisha,

We are incredibly sorry to hear that you are unhappy with how this issue has been handled by the team.

As with all Bluesky products, we have guidance on our website for application which includes ensuring all coats are applied in a thin layer and cured for the recommend curing time of 60 seconds using your Bluesky Nail Lamp.

If you are not using the Bluesky Lamp, the lamp you are using may be too strong or weak for the product. If it is too strong and attempts to cure the product too quickly, a heat spike can occur.
Heat spikes can also occur if the natural nail is quite thin or has been slightly over-filled, as it makes the nail more sensitive to the heat of the lamp.

The other common cause for this is the product being applied in coats than are slightly too thick. The amount of gel needing to cure can cause a heat spike, as the more bonds that need to be formed, the more heat generated. We advise ensuring each coat is applied using very thin coats before being cured for the recommend 60 seconds using the Bluesky Lamp.

We can see that the team have responded to the messages received from you, and should you require any more assistance then please do get back in touch.

Rated 5 out of 5 stars

Products are amazing quality and the…

Products are amazing quality and the colours are beautiful. Customer service is quick and friendly can’t fault them at all. I will be purchasing more from them.

18 March 2021
Unprompted review
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Reply from Bluesky Cosmetics

Hi Megan, thank you so much for your lovely review. We can't wait to see what you go for next, and we hope you continue to enjoy using Bluesky products!

Rated 5 out of 5 stars

Great quality and great customer service

These are really great quality polishes, they are hard wearing and last for weeks without chipping, and the colour range is great. I love the mini trios also for colours you know you won’t use a lot but want in your collection! Delivery of my order was super quick and when there was a minor issue customer services were really quick in resolving it.

12 February 2021
Unprompted review
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Reply from Bluesky Cosmetics

Hi Catie, thank you for taking your time to leave us this lovely feedback! We're really happy to hear how well the products are working for you, and pleased that the team could assist you as well.

Rated 5 out of 5 stars

Fantastic long-lasting coverage!

These gels have fantastic long-lasting coverage! I'm yet to buy a Bluesky product that I don't like, and delivery from their website is really fast and free. The nail mail subscription is a great way to discover new colours that I wouldn't necessarily have chosen (I have a bit of a glitter obsession!) I wouldn't go anywhere else for my gel.

2 February 2021
Unprompted review
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Reply from Bluesky Cosmetics

Hi Claire, thank you so much for leaving such a lovely review! We're really happy to hear you've been so pleased with all your purchases so far, and so brilliant that you're subscribed for monthly Nail Mail too! We've got plenty of amazing colours coming up for you, and we hope you love them just as much.

Rated 5 out of 5 stars

Absolutely thrilled with this website

Absolutely thrilled with this website! Have been using for some years now and their products are simply amazing and very reasonably priced! I had abit of a muddle up with an order a week or so back. Their customer services were very quick and responsive! I had my two gels sent straight out and were with me the very next morning. This brand is becoming increasingly popular and you can see why! Thank you Bluesky !

2 February 2021
Unprompted review
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Reply from Bluesky Cosmetics

Hi Sarah-Jane, thank you for taking your time to leave us such a lovely review! We're really pleased to hear how happy you are with Bluesky, and we'll pass your kind words on to the customer service team too. We hope you continue to enjoy our products for many years to come!

Rated 5 out of 5 stars

Products

Good quality stuff

1 February 2021
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Reply from Bluesky Cosmetics

Hi Aneta, thanks very much for leaving us a 5* review!

Rated 1 out of 5 stars

Poor customer services

Poor customer services, items paid for on the 1st January but not dispatched from Bluesky until the 13th. Instead of being honest about backlogs at Bluesky they unfairly blamed Royal Mail for the delay. When Royal Mail finally received the order it was delivered within 48 hours

1 February 2021
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Reply from Bluesky Cosmetics

Hi Sarah,

We are so sorry to hear you are unhappy with the service received. Due to the pandemic and the backlog from Christmas, Royal Mail were experiencing delays with collections as well as deliveries at the beginning of January. Thankfully this has now been resolved, and we can only apologise for the delay you had to experience at the start of the year.

Rated 5 out of 5 stars

Always had great delivery service from…

Always had great delivery service from Blue Sky and their gel colours are amazing. Only thing I would say is that the Gum Gel wasn’t the quality that I thought it would be. Apart from that, I wouldn’t use any other products!

1 February 2021
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Reply from Bluesky Cosmetics

Hi Georgia, thanks for leaving your 5* review! We're pleased to hear you love Bluesky and our colours. If you want a little help with the Gum Gel, please feel free to email us on info@blueskycosmetics.co.uk and we can help you out. We also have a full tutorial with how to use the product effectively with our Bluesky Technical Specialist here: https://fb.watch/3sLGBI_vVv/

Rated 5 out of 5 stars

Always happy.

Always happy with the service and products from Bluesky.

1 February 2021
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Reply from Bluesky Cosmetics

Thanks so much, Emma! We're so pleased to hear this.

Rated 5 out of 5 stars

Great quality and the best colour range

I was very much surprised by the quality of their gel polishes. Bluesky is probably my new favourite brand. It does not chip or come off easily like Sensationail Express, which I think has a similar price point.

Bluesky's selection of colours is just incredible, and I absolutely love their neon polishes. I would probably end up getting the whole range. I'm not a nail technician and just do my own nails every 2 weeks, so I do feel that I already owe more than enough colours, but Bluesky is just so good that I can't stop buying new ones.

Some colours are a little bit trickier to apply than others, but you do get used to them. One thing that I would definitely recommend is getting a white base coat for all the bright colours. Otherwise, nails won't look as good as on their photos.

I've previously ordered Bluesky polishes from their UK website and off Amazon. On both occasions, there were no delays with the despatch and delivery; however, if you do qualify for next day delivery from Amazon Prime, I would recommend using their Amazon store. It's so much quicker.

18 January 2021
Unprompted review
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Reply from Bluesky Cosmetics

Hi Eugeny, thank you so much for your thorough review! We are so glad that you are enjoying using Bluesky polishes.

Rated 1 out of 5 stars

Awful customer service

I wouldn't even know where to start, if i had an option to rate at 0 stars i would! Do not spend your money on this company, you would expect from a popular brand they would have top customer service, clearly not.
Awful customer service, would never purchase anything from this brand again. Very unhelpful with my order when it is 7 days late, no location on my items and to find my items got 'lost' by royal mail. A second attempt to ship out my goods and still 30 days later...no goods have been delivered. No help to send out via another courier, no refund was offered only until my items would actually arrive to me! So you could imagine if they had turned up a year later, i would then wait for my refund a year later??? Customer service is shocking, especially at this time through the pandemic you would of thought they would be upping their game but no chance, i will be ordering off amazon from now on as they never disappoint. Avoid avoid avoid.

17 January 2021
Unprompted review
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Reply from Bluesky Cosmetics

Hi Emily,

Thank you for your review. Please accept our apologies for the delays that are currently present in the Royal Mail as a result of the pandemic.

With regard to your original order, in reviewing our previous communications, we can see that as soon as it was determined that your original order had become lost in transit, you were offered the option of having a full refund or a replacement order. As you declined the refund, the replacement was immediately sent out. Therefore, please rest assured that your products are currently on their way to you.

We can see that this order has now been successfully delivered to you. Should you have any further questions please do get back in touch with the team.

Rated 5 out of 5 stars

Fantastic company!!

Fantastic company!!! You don't have to wait long for your order to arrive. Big choice of colours. Very professional! Love 💕 the bluesky xxx

14 January 2021
Unprompted review
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Reply from Bluesky Cosmetics

Thank you for such lovely feedback, Lydia! We are so pleased that you enjoy our wide range of colours.

Rated 5 out of 5 stars

Would order from them again

Easy to order
Packaged well and arrived within the delivery date given

3 January 2021
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Reply from Bluesky Cosmetics

Thanks very much for taking your time to leave us such a great review! We hope you're loving your new Bluesky products.

Rated 5 out of 5 stars

Brought a Bluesky start up kit for my…

Brought a Bluesky start up kit for my wife who absolutely loves it along with my two daughters. I suspect they will now want there own kits.
Slight mistake made on order and immediately put right by email with a great sense of humour displayed not robotic responses.
Great service and great products, giving happy wife and happy life for me.
Not sure all of the colours suit me but my wife says they will grow on me 😊!
Highly recommend
Great customer service

1 January 2021
Unprompted review
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Reply from Bluesky Cosmetics

Hi Adrian, thanks for your lovely review. We're so pleased to hear that the whole family are pleased with the purchase! We will be sure to pass your kind words over to our customer service team, we're really pleased we could help you out so quickly. The red in the Starter Kit is perfect for everyone, too - definitely try that one first 😉

Rated 4 out of 5 stars

No problem with the product

No problem with the product, but it took about 2 weeks to arrive! My daughter came for the one day we were allowed on Christmas Day and I didn’t have it until middle of following week. I know couriers and post were very busy, but everything else arrived within 2 days!

1 January 2021
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Reply from Bluesky Cosmetics

Hi Janet, thanks for taking your time to leave us a review! We're sorry to hear that your parcel took longer than usual to arrive. Even though all our orders are being fulfilled on time by our warehouse team, couriers were reporting delays across the network during December due to the busy Christmas period coupled with the impact of the pandemic on their staff levels. Unfortauntely this was out of our control, and we are so sorry for any impact this had on your Christmas celebrations.

Rated 5 out of 5 stars

I’ve ordered twice now and both orders…

I’ve ordered twice now and both orders arrived extremely quickly (especially since it was over Christmas and during a pandemic!). The gels themselves are an amazing quality and seem to be lasting forever, highly recommend!

1 January 2021
Unprompted review
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Reply from Bluesky Cosmetics

Hi Sophie, we're so pleased to hear about your great experience with Bluesky! Thanks for taking your time to share your lovely review with us.

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