The team at Blue ice have been helpful ever since we bought our soft serve machine last year. Their customer service has continued to be the best, helping with last minute services and difficult insta... See more
Company replied
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Thank you for the recent service on the slush machine. Chris did an amazing job , and he answered all my questions. When I call him every single time he responds nice and helpful. Really appreciate hi... See more
Company replied
I had a really smooth experience with my ice cream order thanks to Chithra. She handled everything professionally and kept me updated throughout the process, which made things feel easy and stress-f... See more
Company replied
I had trouble getting the ice cream machine up and running. VJ helped me a lot on getting the machine together, was very patient, told me everything I needed to know about he machine, he also sent me... See more
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Company details
Written by the company
Blue Ice Machines Ltd, an industry leader within the hospitality sector within UK & Ireland. Blue Ice Machines Ltd offers a range of foodservice equipment, including soft serve machines, suitable for ice cream, milkshakes and sorbets as well as slush, frozen cocktail and a range of fully automatic bean to cup coffee machines. Blue Ice Machines also offer all the consumables suitable for the equipment range it offers. With a record of an excellent customer service. the company emphasizes a high standard of after sales support.
Contact info
Unit G, EN9 1AE, Waltham Abbey, United Kingdom
- 07534402115
- info@blueicecreammachine.co.uk
- blueicecreammachine.co.uk
4.6
Excellent
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Excellent ice cream machine- best…
Excellent ice cream machine- best quality and amazing service!
10 February 2026
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for the kind words!
We’re thrilled to hear you’re happy with the ice cream machine and our service. Providing top-quality equipment alongside reliable, friendly support is exactly what we aim for. If you ever need anything in the future, we’re always here to help. Enjoy every perfect serve!
Love the drink dispense machine
Love the drink dispense machine - and the after service is great!
30 October 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you, Rita! The drink dispensers are really great, and we’ll definitely do our best to provide top-notch after-sales service.
Very good service and very good sales…
Very good service and very good sales and taste with their products thanks
12 September 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your kind words! We’re delighted to hear you’re happy with both our service and our products. Your support means a lot to us, and we look forward to serving you again soon.
Good company to cooperation
We have been cooperating with Blue Ice for over three years. Their proactive and effective working attitude as well as their warm and friendly service have made our cooperation particularly pleasant and smooth!
I highly recommend this company. Both its products and after-sales service are excellent!
28 August 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your kind words and continued trust over the past three years! We're thrilled to hear that our service and products have made our cooperation smooth and enjoyable. Looking forward to many more successful years together!
A genuinely professional, friendly, and reliable guy — 10/10
We couldn’t be happier with the service! The delivery was smooth and right on time, but what really stood out was the extra mile Patrick went to train us on how to use the ice cream machine. He explained everything clearly, patiently answered our questions, and made sure we felt confident before he left. A genuinely professional, friendly, and reliable guy — honestly a 10/10 experience. Highly recommend!
18 August 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for the amazing feedback! We're thrilled to hear Patrick made such a positive impression — we'll be sure to pass this on to him. Glad the delivery and training went smoothly, and we truly appreciate your recommendation!
Finally it’s fixed
Finally it’s fixed. Engineer came out today and fitted the new gearbox. Sounds like Rolls-Royce
Very good and polite Enginier
16 August 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Great to hear it’s all fixed and running smoothly — like a Rolls-Royce! We're glad our engineer provided polite and professional service. Thanks for your feedback!
Amazing Support
Amazing Support
Amazing support! Extremely helpful and highly trained staff.
14 August 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much! We're thrilled to hear you found our support amazing and our team helpful and well-trained. We're always here if you need anything!
AFTER SALES DONT EXISTE
Equipments I bought from the blue ice are excellent. I had two twin tank and triple tank slushy still going after 5-6 years.
However I replaced my ice cream maker this year on January because my old one t15 broken after 5 years of service. So I decided I go for new and January I bought T 5. Because I like the equipment.
However on the arrival after setting up the machine it was a loud noise coming. I contacted the company. They advised few things to do but nothing changed. After many many calls and emails finally they agreed to send engineer. He came along. Very nice guy straight away he listened noise and said it’s gearbox Order the gearbox arrived. It’s been sitting on the counter since Marc. Still not sent engineer to fit it.
Last I phone told engineer is on holiday.
Now in August I need the machine nothing done.
They’re very good machines BUT THE SERVICE YOU IS ABSOLUTELY INSANE.
MY ADVICE FOR YOU GUYS. BUY THE MACHINES FROM DIFFERENT Suppliers. Don’t buy direct from blue ice.
Halil koroglu
5 August 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your feedback, and for being a long-time user of our equipment — we’re glad to hear your machines have served you well over the years.
We’re sorry for the delays you experienced with your T5 machine. While we tried to assist over the phone and arrange an engineer, we understand the wait was frustrating. We're happy to confirm the issue has now been resolved.
If you need any further support, please don’t hesitate to reach out — we’re always here to help.
Shocking customer service
Shocking customer service
I operated parts that never came for a slush machine.
When I called they constantly make excuses and promise it will be the next day but they still don’t come this has been 3 times now and still no parts
1 August 2025
Unprompted review
Reply from Blue Ice Machines Ltd
We're truly sorry to hear about your experience and completely understand your frustration. We appreciate your patience and are glad to confirm that this issue has now been fully resolved.
Should you ever need any further assistance in the future, please don’t hesitate to reach out — we're always here to help and ensure things run smoothly for you.
Amazing tech support
Amazing tech support! Extremely helpful and highly trained! Had an issue with my ice cream machine which was resolved over the phone in a few minutes.
12 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thanks for the great feedback! We're glad our tech support team could quickly resolve the issue over the phone. Always here to help!
I used this company for the first time last year.
I used this company for the first time about a year ago. absolutely brilliant service. They gave me lots of advice on how to mix the flavours for my slashing Machine. Will definitely be using them again.
28 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your kind words! We're glad we could support you with your slush machine and flavor mixing advice. Looking forward to working with you again!
Reply from Blue Ice Machines Ltd
Thank you so much for your kind words! We are proud to provide excellent service and support to our valued customers like you. Your positive feedback motivates us to continue delivering the best. Looking forward to supporting your continued success!
Very satisfied
It took just five days from my initial enquiry about a Blue Ice machine to having it delivered and installed. Brendan was incredibly proactive and a pleasure to work with — he made the entire process, from purchase to implementation, seamless. Absolutely well done, and thank you!
The quality of the product is really good as well..
26 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your fantastic feedback! We’re delighted to hear that Brendan and the team made the process seamless and efficient for you. We take great pride in providing high-quality products along with excellent service, and your kind words mean a lot to us. We look forward to continuing to support you!
THIS COMPANY IS VERY GOOD FOR QUALITY…
THIS COMPANY IS VERY GOOD FOR QUALITY AND SERVICE AND I GIVE 10 OF 10
25 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with our quality and service. Your 10 out of 10 means a lot to us and motivates our team to keep delivering the best. We truly appreciate your support!
Excellent customer service right from…
Excellent customer service right from the start. Highly recommend the milkshake machine!
24 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your kind words! We’re delighted to hear you enjoyed our customer service and are happy with the milkshake machine. Your recommendation means a lot to us!
Excellent Company
I have been using this company for sometime now and I have always been happy with their products and service.
The customer service is always on point and the flavours do not disappoint.
Chithra was especially helpful and is very knowledgeable with all the products.
I would highly recommend Blue Ice.
20 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your continued support and kind words! We’re thrilled to hear that you’re happy with our products, service, and flavours. A special thanks for recognising Chithra—she’ll be delighted to know her support made a difference. We truly appreciate your recommendation and look forward to serving you again soon!
Great service gave me great technical…
Great service gave me great technical support and showed great patience and information website east to navigate
20 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your kind feedback! We're so pleased to hear you had a positive experience with our technical support team and found our website easy to navigate. We’re always here to help and truly appreciate your support!
Excellent customer service.
The Staff were invaluable. Clear Communications saves times? Excellent customer service? Appreciate
19 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your wonderful feedback! We're glad our team could support you with clear communication and excellent service. Your appreciation means a lot to us—we’re always here to help!
we love the products .
we love the products .
Service is excellent as always.
Chitra was very polite and helpfull while placing orders.
19 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your kind words! We're delighted to hear you love our products and continue to enjoy our service. We look forward to serving you again soon!
Good Service from Chithra
19 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your kind words! We're happy to hear you received great service from Chithra!
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