BLS International  Reviews 

pathetic.. slow service, staff is not at all professional. Call center keeps waiting.. no helpful attitude unlike VFS.

CORRUPTED AS ALWAYS One of the worst services at BLS in Edmonton AB Canada. If it would be possible I would give them negative 5 stars. They won’t take your application at all. They’ll refuse it for single word and then ask you to pay $100 to fill the form or they’ll ask you to book another appointment after 2-3 weeks. The appointments aren’t available ever. THIS IS SAME AS INDIA. IN INDIA THEY’LL ASK FOR MONEY UNDER THE TABLE. THEY ARE DOING SAME THING IN CANADA AS WELL. Even after paying extra $100 just to fill the form, it took them 6 hours to complete the application. I entered their office at 12:15pm and got out on 6:20pm. WORSTEST SERVICE AND WORSTEST CONSULATE WEBSITE. There were 50 people there on Aug 30, 2025 and most of them were pissed and had to pay extra $100. I have confirmed from 6 people myself that they paid extra $100. I have uploaded the proof of that too. On consulate website l, the fees is $376 for OCI application and I had paid $478.65. I have picture of payment receipt which I uploaded on google maps review. SHAME ON YOU INDIAN CONSULATE.
UPDATE: STANDARD REPLY PLEASE CONTACT US DIRECTLY TO DISCUSS ABOUT YOUR PROBLEM, BUT DIDN’T BOTHER TO LEAVE ANY EMAIL OR PHONE NUMBER TO DISCUSS THE PROBLEM IN DETAIL.
UNPROFESSIONAL THUGS

Bls London please I want my passport back,I can’t even express myself by typing I have literally cried my eyes out.its passed my travel date already just give me back my passport
My partner had plan a suprise engagement for me but you guys ruined it .just give me my passport.

I belive the center offers a very professional service to applicants. I really felt I am receiving an international-level service. They were so meticulous, caring, and kind. They were so tolerant with my child, and kids in general. Overall, i am so happy with the experience.

My experience with BLS was excellent. The staff were very polite, professional and everything was handled with great care. I’m really satisfied with their service.

The staffs behavior were really nice

I visited bls and my total experience was very good. i used the vip service and i really enjoyed it. also all staff were so professional and at the same time wearing a smile and so friendly

Bls's officers in Iran are very kind and beautiful
Thank you

I went to Bls in Iran and every thing was fast and organized
The staff were so polite too

I absolutely agree with the comments about scam, BLS knows it takes 6 weeks for a visa, minimum. Spanish consulate are equally guilty as they are failing to meet article 23 810/2009 EU. Problem is the consulate is failing to deliver and also guilty of not stating their failure to meet 15 days. BLS is far worse they are charging and scamming people, and trying to hide behind 45 days which is not the criteria, it is decision in 15 days and 45 if you need to provide more paperwork. BLS have a notice and have stated there own opinion of the arrival 23 on there window and have a sign in bright red blaming the consulate. BLS are knowing taking money in full knowledge you will not get a visa to your holiday if under six weeks, how do I know because I spoke face to face with the consulate who inform me this is the case and Madrid are not issuing visas and it's been months. BLS London is a scam and I am suspicious that reviews on their website are fake, considering the number of complaint on Facebook, here and other review sites.

Went 1.5 hours early and saw the queue.Still checked in but within 10 minutes we were with Alisha.What a lovely lady, we were so stressed with our non lucrative visa but she was so professional we wondered why we had been so worried.Big thumbs up and thanks to Alisha.
To anyone going in the future, treat the staff with respect and you will reap the reward!

My main issue with BLS is that it clearly stated everywhere that the response time is 15 days..... if they know they can not honour that then say and we would have paid premium. Last year we applied for my husband and due to short time around we paid premium and got back within a week. This year we had 22 days so did normal service, my husband had his appointment on the 6th but did get a text to say processing at Misson until 12th .....how did it take 6 days???

We are due to go away next week and it still says processing at mission, having spoke to consulate they say that it's BLS issue and they are accepting too may applications. I don't really care who's fault it is but I feel both parties are running a money making scheme and they are ruining 100s of people's holidays/ family time/ 1sts..we are missing a family wedding because they were unable to do their job for 1 visa. We also do not have my husbands passport as its still at the consulate so we are currently at their mercy on when we get this back.

Can you please explain why you charge £60 for next day courier for me and my wife’s passport?

So you charge £60 to deliver passports within London

There was not even other options and this was compulsary

Totally unprofessional!

We lost our flights, a lot of money, holiday dates that I booked well in advance from my job.. We were looking forward to our trip. It has been an absolutely headache dealing with this company. After waiting for the visa for more than 30 days (when I was told it would take up 15 days} we received a message from the delivery company DX few days ago saying that they had receive it on Thursday and it would be delivered today Monday 18/08. I waited all day at home, then I contacted them to be told that they haven't received it, that I should contact BLS in case the delay is at their end...when you call BLS they cant give you any information, so with the tracking number I checked on their website and it says "Passport dispatched via courier", but the courier says they haven't received .... this is a joke, scam! the way they play with our money, time.....
Shame of BLS and for using a rubbish courier as DX. I just want my passport and forget about all this. SCAM, SCAM! and shame of the Spanish consulate to use this rubbish
If they cant manage a high volume of applications the should have told us!!!!!!! BTW, I paid for premium and this is what I have ,,,nothing after more than 35 days not even a proper answer about where my passport is

Review of [BLS Spain Visa] Visa Appointment Website for Spain

I had an extremely poor experience with this company’s online system for booking a visa appointment for Spain. After logging in and selecting the visa type under the "Book New" tab, the site only displayed this message:

“Thank you for accepting the data protection information. We have sent the same details to your registered email as well. Kindly open the email and click the accept button to proceed further.”

The problem is, I never received any such email — even after waiting for almost a month. I confirmed that my email address in the account is correct, but nothing arrived (not even in the spam folder).

The booking page also shows no available calendar, so I can’t even choose a date. Many of the downloadable forms on the site are broken or lead to dead links, making it impossible to prepare documents properly.

When I contacted customer service, they advised me to use Google Chrome, but that did not resolve anything. The guide video on the website shows a completely different booking process compared to what actually happens when you try it yourself.

Overall, this website feels like a waste of time. It’s unresponsive, misleading, and doesn’t function as advertised. I cannot recommend relying on it for booking a visa appointment.

Disastrous experience! I applied over 3 weeks ago, and based on their processing time on their website, I should have received a response. Btw, I have travelled to Europe before, not for the first time—lost money due to flight and hotel bookings. If you can, just avoid the London BLS honestly. If you call to track, they will say we can not provide any updates as the visa is with the consulate. Irony. I do not even have my passport to travel elsewhere

Would put 0 stars if I could. Will probably echo lots of reviews already. The experience of submitting for visa was actually smooth, you pay 200 pounds but at least it's fast. What is disastrous is that they have a huge backlog of applications and still somehow accept even more applications despite them absolutely not being able to manage it. I applied on 17 July, got a response on 11 August, almost 4 weeks later saying that I have to provide new round trip tickets (my previous ones are not valid anymore now obviously as they were for 1 August, and I lost them of course given they were late in reviewing my application). I moved them 3 times, lost lots of money on trips and hotels, provided now new tickets for 15 August. No response whatsoever from the visa center or the consulate. Probably not going to make even this flight. Very unhelpful and disrespectful. Don't apply if you have less than 6 weeks before your trip I would say. They should at least make people aware of this on the website and in person! complete disappointment. Never again!

Missing my flight tomorrow (14th Aug), cause of no update from BLS. I submitted my application on 22nd July early morning, got the message that it has been sent to consulate on 28th July, nothing since. So it was just sat in their office for almost a week. Now whenever I call them or email them they say they cant do anything and staff is super rude, unkind and unhelpful. the phone rep person told me today that since they haven't sent the passports out yesterday so even if they have it today I am not getting it before my flight tomorrow cause it takes 1 day to post. Absolutely useless, they could escalate to consulate, they dont, they could give option for me to come collect in situation like this, they dont. They charge for services and dont provide any service worthy of that price. I have paid total of £121.14 of my hard earned money, which they have not provided service for.

The Visa process was smooth and hassle-free. The staff was professional and everything was completed on time. Highly satisfied with the service.

BLS team was very supportive. I forgot my documents and they helped me arrange it all.
I was so worried I mess up, but they were very patient with me.
Thanks BLS