No telephone service
Waited for 25 minutes to try and register new Freezer, gave up the guaranteed will run out before they answer.
2 June 2026
Unprompted review
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3.1
Average
2 reviews
No history of asking for reviews
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Poor Service
Last Friday the thermostat on my Blomberg oven failed. I phoned the number listed to report the issue. The oven is under warranty. It was also registered with them. The call lasted 40 minutes. Firstly, a computer asked for some information before being passed through to a human who then asked the same questions. She passed me through to another human who guess what did the same. She then put me on hold whilst she tried to find an engineer appointment. After about 10 minutes on hold I somehow returned to the reception number. Once again asked the same questions before yet another transfer. This time finally managed to book an appointment but for this coming Wednesday. This morning (Monday) I received a text saying that an engineer appointment could be available today if I agreed. I responded within a minute. The answer came back sorry but that appointment no longer available. I sent a complaint via email last week after my first call. I have not received a response. I doubt whether one will be forthcoming after todays issue. Blomberg/Hotpoint your customer service is awful.
1 May 2026
Unprompted review
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