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Rated 5 out of 5 stars

* All products shipped in time * Nothing was demaged + they added a free gift (bookmarker :)) *Fast responding customer service (I've had a question and they responded in under 30 minutes) *... See more

Rated 5 out of 5 stars

My second time ordering from Blindbox and I have absolutely no bad things to say. Extremely fast delivery, nicely protected packaging and a great quality item. I also loved the little venom bookmark i... See more

Company replied

Rated 5 out of 5 stars

Didn’t trusted it at first but looked legit and it was! Great prices, great packaging even got the Spyro box package. Bought from Europe unfortunately no PayPal but bank transfere seems odd but it’s t... See more

Company replied

Rated 1 out of 5 stars

Made an order with 32 tins, on the website it says "free promo card" next to the tin. The price of one item was €18. When I ordered 32, as consumer I am expecting 32 promo cards. They didn't deli... See more

Company replied

Company details

  1. Collectibles Store
  2. Comic Book Store
  3. Figurine Shop
  4. Hobby Store

Written by the company

Geek store with Funko POP! figures and blindboxes; mystery minis where you never know what you'll find! We're supplying our customers with various collectibles since 2015! - Based in Prague, Czech Republic


Contact info

4.1

Great

TrustScore 4 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Top Quality and Excellent Service

I’m an online customer from Germany and couldn’t be happier. The prices are more than fair, the packaging was perfect, and delivery was fast. I can absolutely recommend this shop and will definitely continue ordering from them in the future. I’ll be sure to visit when I’m in Prague.

27 January 2026
Unprompted review
Rated 3 out of 5 stars

EMPTY BOX ARRIVED- though received refund

(Update (16/12/2025); I’ve amended stars and review here as the company did issue a full refund- the reality is however, I don’t have enough time to order and receive another labubu for Christmas- this company need to carefully look at their chosen transport companies as they believe the item was removed in transit- from my perspective I still received an empty box! From a customer service perspective i found this company aggressive and accusatory to deal with.) I ordered a labubu from this site on 26/11/2025- nearly 3 weeks later an empty box arrived- it just contained a few free stickers that were to accompany my order. I paid 54 eur for a small labubu and delivery. I’m in Ireland and the box was delivered by An Post. This was supposed to be a Christmas present so I’m left high and dry.

26 November 2025
Unprompted review
Blindbox.eu logo

Reply from Blindbox.eu

EDIT: Information and targeting someone to be SCAM with no proofs
according to nothing is simply not acceptable.

In case that this rating will not be changed, we will have to contact support of Trustpilot to show all the conversation we had and proofs that we reacted right away and also already sent the payment back.

Hello Michelle,

we will solve the problem and we ask you to
send us more pictures of the damaged box, more detailed please, we need to send it to our courier. It seems like this was actually opened and removed by courier , obviously we send the original product which was inside. We are Czech Company and have thousands of satisfied customers, you can check our socials , unboxing and also Czech rating sites as as heureka.cz , you can just put our company there - Blindbox.cz and you can put easily to translate what our customers say.

You are right, you are our customer and we are communicating right away trying to help you with this situation. Without any hesitation and basically no chance us to explaining - you gave us 1 star rating on trustpilot.

One more and last time , you blamed us and you wrote that we are SCAM, which is not fair and not truth, this is something what is charge against us and serious accusation. This is complete lie.

We will solve this situation by finding our where the problem is (from tomorrow , today is Sunday) and we will give you the refund.


Thank you for understanding.

Rated 1 out of 5 stars

Horrible experience

Made an order with 32 tins, on the website it says "free promo card" next to the tin. The price of one item was €18. When I ordered 32, as consumer I am expecting 32 promo cards. They didn't deliver and blamed the consumer for their mistake.

Additional reply:
Blindbox.eu, your response avoids the core issue. The product page showed a promo card next to the tin with the text “free promo card” and did not state any limitation such as “one per order.” A reasonable customer would therefore expect one promo card per tin purchased. Shifting the blame to the customer does not change how the promotion was presented.

Whether I placed another order later is irrelevant and unprofessional to bring up publicly. This review concerns one specific order and a misleading promotion that was not fulfilled. Unfortunately, instead of taking responsibility or offering a fair solution, you chose to deny the issue, which confirms my experience and the reason for this review.

7 July 2025
Unprompted review
Blindbox.eu logo

Reply from Blindbox.eu

This was actually fault of our customer, he didn’t get the whole idea and misunderstood the commercial and haven’t been able to accept the truth.

We were trying to help this man and find the way , also even he was complaining about us, he kept ordering at our website which is kind of funny when you share this rating and you keep buying stuff from our website , it doesn’t doesn’t make sense :-) We have a proof of more orders from the same man.

We have thousands of happy and satisfied customers, we are on the market over 10
Years, please check our socials Blindbox.cz , check the rating site: www.heureka.cz and type our company there - where you just write Blindbox.cz and simply find and translate all our ratings :-)

Rated 5 out of 5 stars

10/10 would recomend

* All products shipped in time
* Nothing was demaged + they added a free gift (bookmarker :))
*Fast responding customer service (I've had a question and they responded in under 30 minutes)
*It was my first time shopping here and I'm very pleased
*I'm gonna continue to shop here
*Thank you blind box team ♡

7 October 2024
Rated 5 out of 5 stars

Unbelievable service

Thank you for the wonderful service. Fast delivery, packaging is done perfect, so you will 100% get it in perfect condition. Communication was on point. Thank you very much!

6 December 2023
Blindbox.eu logo

Reply from Blindbox.eu

Daim, thank you for sharing your feedback! Have a merry Christmas!

Rated 5 out of 5 stars

Amazing customer service!

Amazing customer service!
I never had such lovely and understanding employees of any company helping me with my problem.

5 November 2023
Blindbox.eu logo

Reply from Blindbox.eu

Dear Akina, it's great to hear you love our service. We are here for you anytime!

Rated 5 out of 5 stars

Perfect service

I bought in this shop Pokemon cards and they immediately sent them to Greece. The necessary time for the parcel to be delivered (4-5 working days) and I got them home.

27 March 2023
Blindbox.eu logo

Reply from Blindbox.eu

Hi there Turi! We’re so happy to hear about your positive shopping experience. Thank you!

Rated 5 out of 5 stars

fast delivery and very friendly staff.

fast delivery and very friendly staff.
They also ships the package within 1 business day.
And of course, an excellent selection of funko pop figures

8 February 2023
Blindbox.eu logo

Reply from Blindbox.eu

Blaž, we're happy you were so satisfied, thank you!

Rated 5 out of 5 stars

i am amazed

i am amazed, i ordered my funko pop on january 30th and i got it on februray 4th.
Loved it !!

3 February 2023
Blindbox.eu logo

Reply from Blindbox.eu

Lovely to hear about your speedy delivery Lana! Thanks for your review!

Rated 5 out of 5 stars

I was super impressed by the speed of…

I was super impressed by the speed of ordering to delivery. Last time was quick but this was something else. The mystery boxes were totally fun. Love the one I got and the one I got for my friend!

22 January 2023
Blindbox.eu logo

Reply from Blindbox.eu

We're glad you like our products! Thanks for your feedback!

Rated 5 out of 5 stars

Great 👍

Great packaging, Pop came in pristine condition. Sticker and bookmarks specially curated to the choice of the bought Funko Pop really surprised me, expected a generic bookmark but got awesome Marvel sticker and bookmarks!

9 September 2022
Blindbox.eu logo

Reply from Blindbox.eu

Dear Antonija, what a mighty review! Thanks a bunch for choosing our e-shop!

Rated 5 out of 5 stars

Great packaging

Shipping was fast, the package arrived in wonderful conditions and the pop along with the box are pristine, thank you.

11 August 2022
Unprompted review
Blindbox.eu logo

Reply from Blindbox.eu

Thank you for your super kind words! Enjoy your new figure!

Rated 5 out of 5 stars

Perfect site to order from!

My second time ordering from Blindbox and I have absolutely no bad things to say. Extremely fast delivery, nicely protected packaging and a great quality item. I also loved the little venom bookmark i got for free with my order. Thank you Blindbox!

8 January 2022
Blindbox.eu logo

Reply from Blindbox.eu

Always a pleasure! Thanks! :)

Rated 5 out of 5 stars

Everything was fine

Everything was fine. I paid via Banktransfer and Shipping was fast and the Pops was secured shipped.

28 October 2021
Blindbox.eu logo

Reply from Blindbox.eu

Hi KingKevin, many thanks for choosing us!

Rated 5 out of 5 stars

Satisfied customer

Good prices, quick delivery, well packaged.

8 October 2021
Blindbox.eu logo

Reply from Blindbox.eu

Glad you had a pleasant experience. Thanks!

Rated 5 out of 5 stars

Didn’t trusted it at first but looked…

Didn’t trusted it at first but looked legit and it was! Great prices, great packaging even got the Spyro box package. Bought from Europe unfortunately no PayPal but bank transfere seems odd but it’s totally legit!

25 August 2021
Blindbox.eu logo

Reply from Blindbox.eu

We're grateful for the trust you've placed in us!
At the moment we provide 'Online Payment via credit/debit card' or 'Bank transfer' only. Integration of PayPal will be evaluated, thanks!

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