Blazzing Fire Reviews 761

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent product quality, noting the realistic appearance and effective heating of items like fireplace inserts. Many people highlight the competitive pricing, often finding the best deals compared to other retailers. The delivery service is consistently described as fast, efficient, and well-packaged, with items arriving quickly and in good condition. Reviewers also commend the world-class customer service, citing helpful, knowledgeable, and responsive staff who provide accurate answers and support throughout the purchase process. However, some customers experienced issues with shipping accuracy, receiving incorrect items or facing delays. A few people also expressed disappointment with the heat output of certain products or noted that packaging could be improved, as some boxes arrived damaged, though the contents were usually unharmed.

What people talk about most

Product

People report positive experiences with product quality and realism. Many reviewers praise the realistic... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Price

Users describe positive interactions with price, frequently highlighting unbeatable, amazing, and great... See more

Customer service

Reviewers consistently report positive feedback about customer service. Customers frequently praise the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding price & customer service! I placed the order & received tracking information less than 24hrs later. Then, my items arrived at my door a few short days later! I immediately assembled & st... See more

Rated 5 out of 5 stars

Blazzing Fire customer service Awesome! First, Blazzing Fire's prices were the best I could find on the internet and much better than local companies. Second, I got a discount coupon. When it did... See more

Rated 5 out of 5 stars

World class customer service! Michelle was absolutely amazing. She was courteous and patient with me and worked with me throughout the entire purchase. She had accurate answers for every questio... See more

Rated 5 out of 5 stars

Selected my purchase and my order was confirmed and shipped in a timely fashion..very nice free shipping as it was a large box..Sale price was definitely part of my decision..I had been searching this... See more


Company details

  1. Fireplace Store
  2. Furniture Store

Written by the company

Blazzing Fire has over 100 years of combined industry experience. We are one of the Midwest’s largest Fireplace and Hearth companies and we search the nation to find the very best in the Fireplace, Chimney, Outdoor Living and Hearth world to bring you a broad selection of quality items.


Contact info

4.8

Excellent

TrustScore 5 out of 5

761 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Customer

Csr Michelle resolved my quality issues with my Timber Elite patio heater. Completely satisfied with the product and customer service provided.

30 December 2024
Rated 5 out of 5 stars

Perfect replacement - came fast and fits great!

My original ash dump that was installed with the house had rusted out, and needed a replacement FAST during the cold weather season. Found it on this site!! Shipping was fast and free (another site wanted to charge $60 shipping for the same product!!!) and it fits perfectly.

24 January 2025
Rated 5 out of 5 stars

Good old-fashioned customer service. Good job.

Hi, the customer had difficulty finding a product which is an add-on feature. Regarding the product I had purchased. product in reference was not in the website. Sales person looked it up, matched it for me to the product that I purchased. And called me to verify allowing me to purchase product either by email. Or phone. Product purchase will be arriving in the next two days. Comforting to know I can put everything together and I’ll have to worry about missing parts. Thank you.

15 January 2025
Rated 5 out of 5 stars

JUST WOW!

JUST WOW!! CUSTOMER SERVICE WAS ABOVE AND BEYOND!! Received our package with a THANK YOU card!! :) As an extra bonus send a care package with a bunch of seasonings!! I LOVE THIS AMAZING COMPANY!!! THANK YOU SO VERY MUCH!! We wil continue to purchase from them!!! LOVE!!!

8 January 2025
Rated 2 out of 5 stars

Charged us extra for nothing

Did not ship the item as indicated in the special shipping and handling instructions. Charged us over $100 for expedited shipping and didn’t do it and has refused to answer our email inquiries for this to be resolved.

8 January 2025
Blazzing Fire logo

Reply from Blazzing Fire

Dear Douglas,

Thank you for your business and sharing your feedback with us. We strive to meet/exceed expectations on every order, and regrettably, we have not been able to do so for you. We apologize for our failure to get this item out in a timely manner and out lack of responsiveness. Based on when the order received, it should have shipped on the 9th to be delivered on the 13th at the latest (according to FedEx description of their 1-2 day service) . Unfortunately, it was delivered a day late on the 14th. We will work to make this right and use this as a teachable moment. We would hope that you afford us a chance in the future to show you how Blazzing Fire normally services our customers.

Best Regards,
The Blazzing Fire Team

Rated 5 out of 5 stars

Free shipping

Competitive prices. Fast & free shipping. Excellent customer service including a hand written thank you card with my order. I am happy to support a veteran owned business!

5 January 2025
Rated 5 out of 5 stars

Great price-Fast Delivery

Great price on Revillusion RLG25 electric fireplace log set and delivery occurred before I received my tracking number! Easy set up and looks great and very realistic in my traditional fireplace

6 January 2025
Rated 5 out of 5 stars

Best price and most realistic electric fire logs…

Best price on the internet and shipping was quick and even delivered on a Sunday. Fire logs look excellent. The electrician told me that he has installed dozens of electric fireplaces that cost over $3,000 each but these electric fireplace logs from Dimplex look more realistic than those. Even at low heat it produces about the same amount of heat as my prior propane fireplace.

19 December 2024
Rated 4 out of 5 stars

Beautiful, realistic looking logs

I bought the Empire Burncrete logs w/IP thermostat. I love the logs and how they look. I just wish I could adjust the flame a little lower than the low setting goes. My old logs were much more adjustable. I could go anywhere from high down to pilot. Maybe I can do it with this log set but I haven’t figured it out yet. Also the price is right!

26 November 2024
Rated 1 out of 5 stars

I did not get my complete order filled

I did not get my complete order filled. My fire table was missing the NG conversion kit. I was told they would respond to me asap via email. I had to call them back twice to get confirmation that they were going to ship the conversion kit. I was promised a return email to confirm...that never showed up either. Very disappointed. As for the fire table, the electronic starter doesn't work and the flame is not as strong/powerful as was lead to believe.

16 December 2024
Rated 5 out of 5 stars

Excellent product

Excellent product, fast shipping with reliable updates. Fit our fireplace perfectly. Even received a handwritten card in the shipment. Won't hesitate to purchase from again in future.

17 December 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look