Brilliant customer service and quality product- ordered and received sunglasses promptly. They look great but decided they didn't quite suit me so contacted Blank about a return. Amazing staff said n... See more
Company replied
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Review summary
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Honestly such an amazing experience! My original order was delivered to the wrong address, but their customer service was incredible from start to finish. They responded quickly, kept me updated,... See more
Company replied
Excellent customer service. Ordered two pairs of sunglasses — one did arrive damaged HOWEVER Blank immediately sent a replacement pair. New pair arrived promptly and look great. Highly recommend —... See more
Company replied
I ordered glasses from BLANK and the delivery got lost. BLANK customer service were easy to deal with and quick to respond. They shipped out a replacement order which successfully arrived. The sunglas... See more
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Company details
Written by the company
BE YOUR OWN BRAND.
Contact info
Amsterdam, Netherlands
- info@blank-sunglasses.com
- blank-sunglasses.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great sunglasses for the price
Great sunglasses for the price. A little weak UV filtering but all good for the price
30 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Sohail,
Thank you so much for your feedback! We're really glad to hear you're happy with the sunglasses overall and feel they're great value for the price.
We appreciate your note about the UV filtering—this kind of feedback helps us continue to improve and develop even better products in the future.
Thanks again for your support, and we hope to see you back soon! 😎
Cheers,
Michaela from BLANK
Absolutely a scam company
Absolutely a scam company. I purchased a pair of sunglasses. It took them a while to ship them. When thy arrived they were not what I expected and requested a return. They tart fobbing you off and telling you not to return them and offer you partial store credits and refund.
If you do not want this but a full refund, then eventually you get a link telling you what to do and you have to pay for the shipping costs. I duly did that and shipped then back (by this time a few weeks had gone past to get to this stage from the purchase date) It cost me £10 to ship them back thu Royal Mail and now it says that I need to pay for the custom clearance charge of £18. What a joke, none of this is stated in their website not in the return instruction other that you are responsible for all return shipping costs. So it seems that they are sly and scamming in not telling you this when you purchase the sunglasses and it they are not right then you basically lose your money it appreas that I think I seem t have done in this case.
Avoid the company at all costs, absolutely a scam of a company. I will see it they refund any money on my sunglasses. So beware if you have to return anything back you have to pay not only shipping cost but it seems custom duty too. I would avoid this scam of a company for any purchases as I have discovered to my cost when I have lost my money and not a small amount either.
27 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi!
We’re truly sorry to hear about your experience and appreciate you taking the time to share it.
First and foremost, we want to clarify that we are not a scam company, and we take all customer concerns very seriously. We’re a small, dedicated team that genuinely cares about making sure every customer is happy with both their purchase and our service.
We’re sorry to hear that the return process didn’t meet your expectations. While we do clearly state that customers are responsible for return shipping costs, custom clearance fees can occasionally arise depending on how the return is sent — and we agree this should be clearer in our communication. We’ll absolutely review this and work on making our return instructions more transparent moving forward.
We actually have a simple and straightforward return process, so I’d love to check what might have gone wrong here. Could you please send us your order number at info@blank-sunglasses.com? Once we have it, we’ll investigate immediately and do everything we can to resolve this fairly.
Again, we’re truly sorry for any inconvenience caused and we’re committed to making this right. Thank you for your patience and for giving us the chance to improve.
Sincerely,
Michaela from BLANK
Great Customer Service
I had accidentally ordered the wrong color for the sunglasses i wanted. I emailed customer service about my issue and they got back to me right away, and was able to solve the issue. They were really helpful with the whole process and gave me reassurance that i was getting what i asked for. And of course the sunnies are as amazing as the customer service 😎🔥
16 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Ramond,
Thank you so much for your awesome review — and for the kind words about our team!
We’re really happy we could fix the color mix-up quickly and give you the peace of mind that you were getting exactly what you wanted. It’s always our goal to make things smooth and stress-free for our customers — and we’re so glad to hear we hit the mark!
And yes — we totally agree: the sunnies are just as amazing as the customer service 😉🔥
Enjoy rocking your new shades, and don’t hesitate to reach out if you ever need us again!
All the best,
Michaela from BLANK
The glasses are of durable build…
The glasses are of durable build quality and very stylish. Also, I found the website easy to navigate and the Buy 1 Get 1 free offer enticing. Also, customer service was fairly quick to respond to my inquiry and eager to assist when I had an issue due to one of the items not being received. Overall, I would recommend this service!
23 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Quinn,
Thank you so much for your thoughtful review!
We’re delighted to hear that you’re happy with the durability and style of your glasses — and that you found our website easy to use. We’re also glad you took advantage of the Buy 1 Get 1 Free offer — it’s definitely a favorite!
We’re especially pleased to know our customer service team could assist you quickly when there was an issue. Making sure every part of your experience is smooth and enjoyable is always our top priority.
Thanks again for your recommendation — it truly means a lot to us. We hope you continue to enjoy your new eyewear, and we’re here anytime you need us!
Cheers,
Michaela from BLANK
Best customer service
The customer service is the best in class. I ordered an incorrect frame and the customer service (Roanne) was quick to understand the issue and offered multiple options to resolve the issue. This level of customer engagement is unheard of. I am expecting the replacement glass shortly and strongly recommend the brand.
25 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi!
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that Roanne was able to assist you quickly and effectively — she's truly a gem on our team, and we'll be sure to pass along your lovely feedback. 😊
We’re so glad we could resolve the issue and that you're happy with the level of support you received. Providing exceptional customer service is something we take great pride in, and it means the world to us to hear that it made a difference in your experience.
We hope you love your replacement frame, and we’re always here if you need anything in the future. Thank you again for your recommendation — it truly means everything!
Cheers,
Michaela from BLANK
Great service from a little issue I…
Great service from a little issue I had. Would definitely buy again thanks
16 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Lee!
Thank you so much for your kind words! We're really glad we could quickly resolve the issue and provide the great service you deserve. We truly appreciate your support and look forward to serving you again soon!
Pearl from BLANK
Great Customer Service and Support
The sunglasses I received were not quite perfect, with a small defect in the frame. I emailed Blank customer services; who promptly dispatched a new set to me. No fuss, no drama. Now enjoying my new glasses. Thank you!
12 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Robo,
Thank you so much for your kind words! 😊
We’re really glad we could quickly resolve the issue and get you a perfect new set of sunglasses. Making things right without any hassle is exactly what we aim for.
Enjoy your new glasses, and if you ever need anything else, just reach out—we’re here to help!
Thanks again for your support!
Cheers,
Michaela from BLANK
Inspiring Customer Service
I love the novelty of its niche supply! The quality for some feels surprisingly high for the fairly modest price too. What stands out most about Blank to me however, is their customer service! The individual who assisted me throughout the process showed outstanding professionalism and understanding. It was a very human experience too, didn’t feel robotic or scripted which is hard to do in a professional manner, truly inspiring!
9 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Erick,
Thank you so much for your wonderful feedback! 😊
We’re absolutely thrilled to hear that our quality and customer service stood out to you. Making each interaction feel personal and genuine is something we truly value, so it means a lot to know that came through in your experience.
Thanks again for your kind words and support!
Cheers,
Michaela from BLANK
Highly recommend!
Company graciously replaced a pair of sunglasses I did not like completely free of charge! And they were BOGO!
30 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi there,
That’s fantastic to hear! 😊
We’re so happy we could help you find the perfect pair and that you enjoyed our BOGO offer. Providing great service and making sure you’re completely satisfied is what we strive for!
If you ever need anything else or want to explore more styles, just let us know—we’re here to help.
Cheers,
Michaela from BLANK
Amazing stuff!!
6 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi James,
We're so happy you’re loving it. We truly appreciate your support!
Cheers,
Michaela from BLANK
I had a slight problem with my order
I had a slight problem with my order, customer service were fantastic, they kept me updated throughout and were very quick to reply. Would recommend
2 June 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Adam,
Thank you so much for your kind words! We're really glad we were able to support you and keep you informed throughout — we always aim to make things right as quickly and smoothly as possible.
It means a lot to hear you'd recommend us, and we're truly grateful for your support!
Cheers,
Michaela from BLANK
Nice Sunglasses
Good offers. Regular Updates about the shipping. Nice Products for a fresh look.
30 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Yasini,
Thank you so much for your kind words!
We’re glad you enjoyed our offers and found the shipping updates helpful — and most of all, that you’re loving the fresh look our products bring! 😎
We truly appreciate your support and hope to see you back again soon.
Cheers!
Michelle from BLANK
Sorted the return without issue and…
Sorted the return without issue and they even checked in to be sure I had received an exchange I had asked for. Good service from the company (only issue was the postal service taking ages because of Brexit). Glad something I clicked on on Instagram was actually good!
21 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Matt,
Thanks so much for the kind words! Really glad we could sort the return smoothly and follow through on the exchange — we always want to make sure you’re taken care of 😊
Totally hear you on the shipping delays (Brexit doesn’t make it easy!), but we’re happy everything worked out in the end. And hey — love that a random Instagram click turned into a good one! 🙌
Best,
Pearl from BLANK
The support is great
The support is great! Respond very quickly.
Received broken sunglasses (probably broke during shipping), and they sent me a new one in less than 4 days.
27 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Benjamin,
Thank you so much for your kind words!
We’re really happy to hear you were pleased with our support and that we could resolve the issue quickly for you.
While we’re sorry the sunglasses arrived damaged, we’re glad we could get a replacement to you fast. Your satisfaction is always our top priority, and it means a lot to know you felt taken care of.
Thanks again for your trust and support!
Warm regards,
Michelle from BLANK
Customer service was phenomenal
Customer service was phenomenal! I reached out when I needed to exchange an my request was fulfilled immediately! Then, when my pair accidentally broke, they replaced them at no charge! Shipping did take longer than expected, but for such premium customer service it was something I didn’t mind.
22 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Marquise,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service team. While we regret the shipping took a bit longer than expected, we're so glad we could make things right and that you're happy with the support you received. If you ever need anything else, we're always here to help!
Warm regards,
Michelle from BLANK
Love the products
Love the products, had a very positive experience with the customer support.
19 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Heidi,
Thank you so much for your kind words! We're thrilled to hear you love the products and had a positive experience with our customer support — it truly means a lot to us. Your support keeps us going, and we’re always here if you need anything in the future! 💬🕶️
Best Regards,
Roanne from BLANK
It’s a very wonderful experience to us
It’s a very wonderful experience to us!
and also a very good product! 5star to me!!
12 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Emir,
Thank you so much for your kind words! We’re thrilled to hear you had a wonderful experience and love the product. Your 5-star review truly means a lot to us!
We look forward to serving you again soon.
Best regards,
Roanne from BLANK
Great products and 100/10 customer service
Products are great overall so im very happy with my sunglasses. Customer service is also amazing. Short story, Package was said to be delivered by DHL but never was after emailing customer service and a little back and forth talking (very kind a thoughtful person i got to file my problem with mind i say) i got my package resent free of charge and this time it got delivered nicely. Even got offert a discount voucher to add on to that. So overall experience was a 10/10 and i would definitely buy again knowing that if something happens it will be handled professionally and with genuine kindness. And if everything goes well you'll have some nice ass products too. :)
5 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Mark,
Thank you so much for sharing your detailed experience and kind words! We’re really glad to hear that despite the initial hiccup, our customer service team was able to assist you promptly and kindly. Your satisfaction means everything to us.
It’s wonderful to know you’re happy with your sunglasses and the way we handled your situation. We truly appreciate your trust and look forward to serving you again with more great products and support.
Thanks again for the awesome 10/10 review — it really made our day!
Best regards,
Roanne from BLANK
SICK SHADES MATE!
Sunglasses are awesome!!!! And the customer service is also top tier. HIGHLY RECOMMEND!!!
7 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Connor,
Thank you so much for the amazing review! We're thrilled to hear that you’re loving your new sunglasses and that our customer service made a great impression—that really means a lot to us. Your recommendation is the highest compliment we could receive, and we’re so grateful for your support. Looking forward to having you back again soon!
Best Regards,
Roanne from BLANK
Customer service was amazing and Roanne…
Customer service was amazing and Roanne showed great initiative in helping with my query. Would use company again.
7 May 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Myles,
Thank you so much for your thoughtful review—we truly appreciate you taking the time to share your experience! We're absolutely delighted to hear that our customer service met your expectations . We always goes the extra mile for our customers, and it's wonderful to know our effort made a positive impact on your experience.
Your feedback means a lot to us, and we're so glad to hear you'd choose to shop with us again. We're committed to maintaining this level of service and continuing to offer products and support you can rely on.
Thanks again for your trust and kind words—we can’t wait to welcome you back!
Best Regards,
Roanne from BLANK
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