Really enjoy BladeHQ site. Knife selections, quality and sale items are top notch. Purchased many great knives for myself and as gifts over many years. Just bought an engraved knife for my daughte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Blade HQ has always had top tier customer service. Been on a knife buying kick lately, got a bad Böker AK74 and had no trouble with getting help and then an exchange. Highly recommend purchasing... See more
Company replied
Made returning the knife I purchased so easy, then gave me suggestions on what might fit my needs better. 🤔 quite the concept, treet your customers like actual people who are different and someti... See more
Company replied
Blade HQ has the best customer service. I'll repeat that so you don't miss it. Blade HQ has the best customer service, not only in their industry, but I feel their format is marketable. Treated like a... See more
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Company details
Information provided by various external sources
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
Contact info
East 1000 South 400, 84043, Lehi, United States
- bladehq.com
4.7
Excellent
763 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
best support representative ever 🔪
Honestly it was the representative I had the pleasure of dealing with that made it a flawless experience. Chad P. Was a legitimate GigaChad and made the process smooth ,enjoyable, and immidiately productive . I was actually nervous about having to deal with customer service at first but within minutes all my reservations were eased away and I felt immidiately confident that I would recieve satisfaction at the end of the process, and I did. It was fast,easy and I felt genuinely cared for throughout the entire correspondence . Thanks again brother 🙏 Chad P. for the easy win. Also Blade HQ is the G.O.A.T. 🐐
13 February 2026
Unprompted review
Reply from Blade HQ
This is awesome to read—thank you for sharing it! We’re thrilled Chad P. was able to turn what started as nerves into a smooth, productive experience. That’s exactly the kind of support we aim to provide: fast, easy, and genuinely helpful from start to finish.
We’ll be sure Chad sees this—he’ll definitely appreciate it. And thank you for the kind words about Blade HQ as well. We’re grateful for your support and glad we could deliver an “easy win.” ~Tiffany
Cool place to buy a knife
Made returning the knife I purchased so easy, then gave me suggestions on what might fit my needs better. 🤔 quite the concept, treet your customers like actual people who are different and sometimes complicated and yet all seemingly working towards one goal, having a blade that works and you can be proud of. Welcome to blade hq ¡!!!!
16 February 2026
Unprompted review
Reply from Blade HQ
We love this—thank you!
Knives are personal, and what works perfectly for one person might not be the right fit for someone else. We’re always happy to make returns easy and help dial in something that truly fits your needs. That’s the goal: a blade you’re proud to carry and confident using.
Welcome to Blade HQ—we’re glad you’re here! ~Tiffany
Horribly slow shipping
I like everything about them except the shipping. It is VERY SLOW. It took 3 days just to get it shipped out from their location. They use USPS which is THE WORST. I am in Detroit and my package has been sitting in Indianapolis for 4 DAYS without moving. It was been 10 DAYS and I'm still waiting. You can do better Blade HQ. Just put some effort into it.
17 February 2026
Unprompted review
Reply from Blade HQ
We’re really sorry to hear this has been your experience. Waiting on a package—especially when you’re excited about it—can be incredibly frustrating.
While we work hard to get orders out as quickly as possible, once a package is in the carrier’s hands, transit times and routing delays (like the hold in Indianapolis) are unfortunately outside of our direct control. That said, three days before shipment and extended carrier delays are not the experience we aim to provide.
If you haven’t already, please reach out to our customer service team with your order number so we can take a closer look and see what options may be available. We truly appreciate the feedback—it helps us continue improving where we can. ~Tiffany
Problem solved
I received an email stating that my order couldn't be delivered. I called the number provided and and the woman I spoke with took care of my problem. Excellent customer service
17 February 2026
Unprompted review
Reply from Blade HQ
We’re so glad to hear everything got sorted out!
Delivery hiccups are never fun, but it’s great to know our team was able to step in quickly and take care of it. We’ll be sure to pass along the kind words—excellent service is always the goal.
Thanks for giving us the chance to make it right, and we appreciate you choosing Blade HQ! ~Tiffany
Reply from Blade HQ
Thank you for the kind words! We’re so glad to hear Kim took great care of you. We’ll be sure to pass this along to her—she’ll really appreciate it! ~Tiffany
Jen with Customer Service was awesome
Jen with Customer Service was awesome! She was quick, relational, and professional.
12 February 2026
Unprompted review
Reply from Blade HQ
Thank you for the kind words! We’re thrilled to hear Jen took great care of you. Quick, friendly, and professional support is what we strive for, and we’ll be sure to pass this along to her. We truly appreciate you taking the time to share your experience! ~Tiffany
Unprecedented customer service.
Everyone in the store was extremely knowledgeable and helpful. I was made to feel like they were happy I was there shopping
6 February 2026
Unprompted review
Reply from Blade HQ
Thank you for the fantastic feedback! We’re so glad to hear our in-store team made you feel welcome and well taken care of. Creating a knowledgeable, friendly environment is exactly what we strive for. We truly appreciate you stopping by and sharing your experience! ~Tiffany
Excellent service
This is the easiest company to work with. I love the product and the customer service is excellent. I did receive a knife I wasn't happy with but Cloey resolved the issue promptly.
12 February 2026
Unprompted review
Reply from Blade HQ
Thank you for the great feedback! We’re so glad to hear you’ve had an easy experience working with us and that you’re loving the product overall.
Even when something isn’t quite right, we’re happy we could get it resolved quickly—Cloey will appreciate the shoutout! Thanks again for your support. ~Tiffany
I had bought a knife I wasn’t too fond…
I had bought a knife I wasn’t too fond of and decided to return it shortly after it was delivered. I had absolutely zero issues getting a return label and the return was processed immediately after BladeHQ received the phone.
Thank you Cloey E. for the quick communication about processing the return! I appreciate you!
9 February 2026
Unprompted review
Reply from Blade HQ
Thank you for sharing your experience! We’re glad the return process was smooth and hassle-free from start to finish. That’s exactly how it should be.
We’ll be sure Cloey E. sees your kind words—she’ll appreciate it! Thanks again for giving us the opportunity to help, and we hope the next knife you pick up is a perfect fit. ~Tiffany
Customer service
From beginning to end from my order to shipping and unfortunately my return was and easy pain free process ,Brooke H started my return and Cloey E processed my refund ,Blade HQ is a great company and has great customer service reps. I would recommend them 100%
3 February 2026
Unprompted review
Reply from Blade HQ
Thank you so much for the kind words! We’re glad to hear your return was handled quickly and smoothly, and that Cloey E. took great care of you with clear communication throughout the process. We’ll be sure to pass along the appreciation—she’ll love hearing this. Thanks again for choosing Blade HQ! ~Tiffany
Placed the order last Sunday
Placed the order last Sunday. Website says it was in stock. They crested a shipping label Monday. As of this Saturday it has never been picked up. I have sent three emails on each days since Wednesday and zero replies. I see no way to contact by phone. And to top it off it says it’s shipping from Virginia and I am in Idaho. What about their Utah location. All it takes is a bit of communication. I won’t be buying again assuming I ever get my products
To be fair fedex on Monday shows it left Memphis Sunday and arrived today. Had they simply replied to any email and just sod its weather related give us a few days none of this would have been necessary.
30 January 2026
Unprompted review
Reply from Blade HQ
Thank you for taking the time to share this feedback—we’re truly sorry for the frustration this caused.
You’re absolutely right: clear communication makes all the difference, and we missed the mark here. We experienced a significant weather event that caused a power outage along with short staffing, which unfortunately put us behind on email responses and delayed some shipments. That’s not an excuse—just the honest explanation we should have communicated sooner. Also, all orders ship out of our VA location.
We also understand how confusing it can be to see a label created without movement right away, especially when you’re watching tracking closely. We’re glad to hear FedEx ultimately delivered the package, but we agree this situation could have been avoided with a timely update from us.
We sincerely apologize for the inconvenience and appreciate your calling out where we can do better. Your feedback is heard, and we’re working to improve communication during unexpected disruptions like this. ~Tiffany
Friendly customer service
29 January 2026
Unprompted review
Reply from Blade HQ
Thank you! We really appreciate the kind words 😊
Our team truly enjoys helping out, and it’s great to hear that came through. We’re always here if you need anything—hope to see you again soon! ~Tiffany
The headquarters for blades
Been a customer on blade hq for a couple years now. Huge selection of just about every imaginable type of knife and price range. Website is intuitive with plenty of filtering options to find whatever you're looking for quickly, as well as a pretty thorough blade steel guide that's informative and useful for comparing the relative attributes of knives with different steels.
They ship quickly, what you see is what you get, and since I just completed my first return I can also say their return policy is fair and the process was straight forward. In fact, their customer service has always been helpful and responsive (looking at you, cloey e.)
28 January 2026
Unprompted review
Reply from Blade HQ
Wow—thank you for such a thoughtful and detailed review! 🙌
We’re thrilled to hear you’ve enjoyed the selection, filters, and steel guide (knife nerds unite 😄). It’s awesome to know your first return went smoothly and that the process felt fair and straightforward—that’s exactly what we aim for.
And we’ll absolutely pass the shoutout along to Cloey E.! She’ll love knowing she made a difference. Thanks for being part of the Blade HQ family, and we look forward to helping you find your next great blade ~Tiffany
Customer service is MIA
Placed an order 5 days ago. Paid for expedited shipping. Didn’t receive tracking until three days after the order is placed, and the package still has not actually been shipped, only a label created. No response from customer service email, and their phone support is down due to “staffing issues” so I have yet to actually get in touch with anyone from this company.
29 January 2026
Unprompted review
Reply from Blade HQ
Thank you for taking the time to share your experience—we’re really sorry for the frustration this caused.
We want to provide some context for the delay. Our area was impacted by a significant ice storm, which left our building without power on Monday. Unfortunately, road conditions also made it unsafe for many of our employees to travel to work on Tuesday. These unexpected circumstances slowed order processing, carrier pickups, and limited our ability to respond as quickly as we normally do.
We completely understand how disappointing this is, especially after selecting expedited shipping, and we sincerely apologize for the lack of communication during that time. This is not the level of service we strive to provide, and we truly appreciate your patience as we worked through the situation.
Thank you for bearing with us—we value your business and the opportunity to make things right. ~Tiffany
I ordered a knife that was not…
I ordered a knife that was not delivered. I tried every day for 5 days both over the phone and emails to get help. Nothing. I am very frustrated with their customer service.
28 January 2026
Unprompted review
Reply from Blade HQ
Thanks for taking the time to leave this feedback—we’re really sorry for the frustration this caused. We know how disappointing it is to pay for expedited shipping and not see movement right away, and we completely understand your concern.
At the time of your order, we were impacted by severe weather that caused a temporary power outage and short staffing, which delayed order processing and slowed our response times. In some cases, this resulted in shipping labels being created before carriers were able to pick up packages, as well as delays in email and phone support.
That’s not the experience we aim to provide, and we sincerely apologize for the lack of communication. We truly appreciate your patience and the opportunity to make this right, and we’re actively working to get caught back up as quickly as possible. Thank you for bringing this to our attention. ~Tiffany
It's nice to deal with humans and not algorithms!
I guess a few years ago I bought a beautiful knife from Blade HQ it was a spring assist I carried it with me everywhere I recently thought I lost it I woke up the next day in a panic so I immediately ordered another knife even though right now in my life I cannot afford to spend any money I had to have that blade replaced right after I ordered it I found it outside in the snow when I was shoveling. Blade HQ was very nice and immediately refunded my purchase money what a fantastic thing! I thank you very much! I love my knife and since in New York it is impossible to get a firearm or even pepper spray, this knife is my only means of security thank you so much!
28 January 2026
Unprompted review
Reply from Blade HQ
Thank you so much for sharing this story with us — it really means a lot. We’re glad everything worked out and that our team was able to take care of the refund quickly once you found your knife (snow has a way of hiding everything 😅).
We truly appreciate your kind words about dealing with real people. Our goal is always to listen, understand, and help however we can, especially when something is important to you. It’s awesome to hear how much that knife means to you, and we’re grateful you chose Blade HQ.
Thanks again for taking the time to leave such thoughtful feedback and for being part of the Blade HQ community! ~Tiffany
Fantastic customer service and always a…
Fantastic customer service and always a great customer experience from blade HQ. Keep up the good work!
23 January 2026
Unprompted review
Reply from Blade HQ
Thank you so much for the kind words! We’re thrilled to hear you consistently have a great experience with our customer service. That means a lot to the whole Blade HQ team. We truly appreciate your support and look forward to helping you again soon—thanks for being part of the Blade HQ family! ~Tiffany
Quick response to my concerns with a new purchase
Quick response to my concerns with clear, caring answers.
9 January 2026
Unprompted review
Reply from Blade HQ
Thank you so much for your kind words! We’re glad we could provide a quick response and clear, caring answers to help with your purchase. If you ever need anything else, we’re always happy to help—enjoy your new knife! ~Tiffany
poor communication and unacceptable service.
I ordered and paid for an item, received confirmation, and then heard nothing for over two weeks. The item never arrived, and the company never contacted me. I had to call them myself to find out what was going on, only to be told there was an issue with the payment—something I was never notified about. Very poor communication and unacceptable service.
23 December 2025
Unprompted review
Reply from Blade HQ
We’re really sorry for this experience, and we understand why you’d be frustrated. Going that long without an update—especially after receiving an order confirmation—is absolutely not acceptable, and we apologize for the lack of communication on our end.
If there is ever an issue with payment or order processing, our goal is to notify customers right away, and we clearly missed the mark here. That’s on us. We appreciate you taking the time to call in so the issue could be identified, but you should never have had to chase down that information yourself.
Your feedback is important and helps us improve how we communicate when something goes wrong. We truly regret the inconvenience this caused and appreciate you bringing it to our attention. ~Tiffany
Reply from Blade HQ
Thank you so much! We love hearing “as usual” — consistency is the goal 😊
We really appreciate your support and are always here whenever you need us! ~Tiffany
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